PLUMBERS · CHICOPEE, MA
34SCORE

Roto-Rooter Plumbing & Water Cleanup

Better than 18% of plumbers · #74 of 90

4.7★2,575 Google reviews
4.77★last 12 months
3.3%1–2★ in 2 yrs (avg 2.6%)
99%complaints answered

Roto-Rooter Plumbing & Water Cleanup for plumbing pipe repair

Clear ✕
Jobs reviewed87
★ on this job4.77
Usually paid$600–700
Category typical$366–$1.2k
Rank for this job#78 / 83
Said fair89%
★ Temi · 2 weeks ago

This company scammed me, charged $5k+ for a $1500-$3000 job. Just for them to not even make sure the job was fully complete and the leak issue was fully handled. Tenants call there is still a leak and had to get a different plumbing company to come and actually fix the issue.. Lesson learned will never be using…

Paid $2,000+OverpricedPlumbing pipe repair
★★★★★ Carla · 2 months ago

Can’t complain—had Joel as my plumber for an emergency in my home and he was kind, quick and straightforward about pricing and even cleaning up 💩 in my drain. I appreciate him and his work and would call him again for my plumbing needs for sure.

Paid $600–800Reasonable pricePlumbing pipe repair
★★★★★ Sharon · 5 months ago

We needed emergency service.Bryan was able to come on a Sunday and there was not a weekend service charge. Bryan was thoughtful, thorough and polite. Would definitely use them again!

Paid $600–700Reasonable pricePlumbing pipe repair
★★★★★ Amanda · 8 months ago

I appreciate the hard work Joel and Gary did finding the source of a clog and removing and replacing old and outdated pipes in my home.

Plumbing pipe repair
★★★★★ Josh · 8 months ago

My technician Burim (#279) did a wonderful job. He was prompt, careful and explained in detail everything he did. Would absolutely hire him and Roto Rooter again.

Plumbing pipe repair
★★★★★ James · 8 months ago

Had a clogged drain line from 2nd floor toilet that I tried to clear myself for 2 days and couldn’t get it done, in less than a hour pipe was clear and we are back to normal, great service!

Paid $600–700Reasonable priceToilet repairPlumbing pipe repair
★★★★★ Michelle · 8 months ago

We appreciate Bryan being able to come out today to help us. He was so helpful and kind. We will definitely reach out again if we need anything.

Paid $800–900Not surePlumbing pipe repair
★★★★★ Aisha · 9 months ago

I had a clog in my laundry washbasin and had to call Roto-Rooter for assistance. The tech. Team of Bryan & Ty came over- they were professional, personable and considerate. They fixed my issue and worked with me in a kind manner. I would highly recommend Bryan & Ty! Thank you both so very much! ~Best, Michele

Plumbing pipe repair
★★★★★ April · 9 months ago

Jeremiah was excellent. Positive energy doing a dirty job goes a long way. Highly recommend this technician!

Paid $500–600Reasonable pricePlumbing pipe repair

vs category

Blue = Roto-Rooter, grey = plumbers average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.65★ (72 reviews)2024-Q2: 4.62★ (77 reviews)2024-Q3: 4.93★ (165 reviews)2024-Q4: 4.89★ (146 reviews)2025-Q1: 4.95★ (134 reviews)2025-Q2: 4.94★ (97 reviews)2025-Q3: 4.20★ (25 reviews)2025-Q4: 4.82★ (120 reviews)2026-Q1: 4.79★ (129 reviews)2026-Q2: 4.74★ (50 reviews)2026-Q3: 4.61★ (41 reviews)2026-Q4: 4.17★ (6 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$642+34% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Great price 8%Reasonable 58%Overpriced 16%Not sure 18%

Score factors

Satisfaction
3
Reliability
23
Craft & service
62
Value
1
Momentum
79
Track record
86
Accountability
96

Praised for

Google highlights · percentile vs peers

Quality
+602 / −12
Professionalism
+793 / −11
Responsiveness
+639 / −6
Punctuality
+501 / −15
Value
+288 / −26

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