PLUMBERS · CHICOPEE, MA
34SCORE

Roto-Rooter Plumbing & Water Cleanup

Better than 18% of plumbers · #74 of 90

4.7★2,575 Google reviews
4.77★last 12 months
3.3%1–2★ in 2 yrs (avg 2.6%)
99%complaints answered

Roto-Rooter Plumbing & Water Cleanup for sewage cleanup

Clear ✕
Jobs reviewed80
★ on this job4.81
Usually paid$600–700
Rank for this job#3 / 4
Said fair89%
★★★★★ Dennis · 8 months ago

My experience was very good. My main line had roots outside the house. First, a guy came and couldn’t clean it using only the snake, so they called the jet, and Denys did the job. The entire main line was cleaned all the way to the street and checked with a camera. The total was $2,000 for the service. I thought it…

Paid $1,000+Sewage cleanup
★★★★★ Gisabel · 9 months ago

Responded to my emergency at 11pm. Cleared the blockage and didn’t leave a mess behind.

Paid $600–700Reasonable priceSewage cleanupPlumbing
★★★★★ Shaun · 10 months ago

Erik Brian Benjamin Bryce and crew were amazing they were so helpful and they were very kind and caring in our time of crisis they were compassionate and informative and guided us through each step of the process we were displaced for over a week and Erik was in contact with us through the whole process! If you…

Toilet repairMold inspectionDrain cleaning
★★★★★ Kim · 11 months ago

We had an emergency situation late at night with a clog in the pipes and Bryan came and fixed us up!! He was thorough, professional, and explained everything that was happening! He knows his stuff and we are so thankful for him! Roto-rooter will forever be my go to when in need!! Best service!!

Paid $1,000+Great priceDrain cleaningSewage cleanup
★★★★★ Donna · 11 months ago

Everything was very professional courteous to me and my dog in my house. I would . And I thank each and everyone of the gentleman that came to my house

Paid $600–700Reasonable priceWater damage-related cleanup & repairSewage cleanupService not listed
★★★★★ Meredith · 3 years ago

Danny was great! He solved the problems, was super nice and patient! So grateful!

Plumbing leak detectionToilet repairSewer cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Emilia · 3 years ago

I used Roto-Rooter for the first time. I had a sewage backup. Danny was very professional and knowledgeable. He took care of it in a timely manner. I would recommend this company to family and friends!!

Sewage cleanup+ Quality+ Professionalism
★★★★★ Molly · 3 years ago

My 73 year old Vietnam veteran father called for services and within 30 minutes, Adam had arrived to save the day. Not only was he professional, helpful, kind and funny. Made the experience much more bareable. Adam also explained the process that would take place , step by step in terms the average folk would…

Water damage-related cleanup & repairPlumbingSewage cleanup+ Responsiveness+ Punctuality+ Quality
★★★★ Eddie · 3 years ago

Representative that came to the house was very polite and very helpful and cleaned up and fixed my issue very quickly. Thank you 😊

Drain cleaningPlumbingSewage cleanup+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Roto-Rooter, grey = plumbers average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.65★ (72 reviews)2024-Q2: 4.62★ (77 reviews)2024-Q3: 4.93★ (165 reviews)2024-Q4: 4.89★ (146 reviews)2025-Q1: 4.95★ (134 reviews)2025-Q2: 4.94★ (97 reviews)2025-Q3: 4.20★ (25 reviews)2025-Q4: 4.82★ (120 reviews)2026-Q1: 4.79★ (129 reviews)2026-Q2: 4.74★ (50 reviews)2026-Q3: 4.61★ (41 reviews)2026-Q4: 4.17★ (6 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$642+34% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Great price 8%Reasonable 58%Overpriced 16%Not sure 18%

Score factors

Satisfaction
3
Reliability
23
Craft & service
62
Value
1
Momentum
79
Track record
86
Accountability
96

Praised for

Google highlights · percentile vs peers

Quality
+602 / −12
Professionalism
+793 / −11
Responsiveness
+639 / −6
Punctuality
+501 / −15
Value
+288 / −26

Compare with