PLUMBERS · CHICOPEE, MA
34SCORE

Roto-Rooter Plumbing & Water Cleanup

Better than 18% of plumbers · #74 of 90

4.7★2,575 Google reviews
4.77★last 12 months
3.3%1–2★ in 2 yrs (avg 2.6%)
99%complaints answered

Roto-Rooter Plumbing & Water Cleanup for sewer repair

Clear ✕
Jobs reviewed74
★ on this job4.74
Usually paid$600–800
Category typical$454–$2.4k
Rank for this job#49 / 63
Said fair100%
★★★★★ Karen · 5 months ago

Having a sewage backup and finding that the line needs to be replaced is never what you want to hear, but James, Emir and the team at Roto-Rooter (Boston North) helped me through the whole process and got the job done right. The excavation crew worked exceptionally hard! It wasn't cheap, and it wasn't easy, but I…

Paid $1,000+Reasonable priceSewer cleaningOutdoor plumbing system repairSewer repair
★★★★★ Chris · 10 months ago

Pre inspector showed up explained the process and was thorough. The technician arrived on time and was polite professional and clear with all questions. Fair up front quote and performed work quickly and thoroughly. Made sure to answer any final questions and cleaned up area like he was never there. Appreciated…

Paid $600–700Reasonable priceSewer repair
★★★★★ Shaun · 10 months ago

Erik Brian Benjamin Bryce and crew were amazing they were so helpful and they were very kind and caring in our time of crisis they were compassionate and informative and guided us through each step of the process we were displaced for over a week and Erik was in contact with us through the whole process! If you…

Toilet repairMold inspectionDrain cleaning
★★★★★ Jen · 3 years ago

We had a plumbing emergency on a Sunday with houseguests and they responded promptly and put in great effort to ensure our problem was solved. David was super to work with and really went above and beyond!

Plumbing pipe repairSewer repairSewer cleaning+ Responsiveness+ Professionalism
★★★★★ Megan · 3 years ago

There might be a cheaper service, but if you want a reliably quality job, this is a good pick. I will be using them in the future.

Plumbing pipe repairSewer repairSewer cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Martin · 3 years ago

We had backups in 2 different toilets over the span of 2 days, RotoRooter came quickly and did an amazing job triaging the problem, overcoming some challenges in our old house, remediated the problem while keeping me in the loop before during and after each step. Very happy and impressive professionalism and…

Sewer repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ richard · 3 years ago

Dennys did an efficient and totally satisfactory job. He explained billing and what he was specifically going to provide as service.

Sewer repair+ Professionalism+ Value
★★ Mary · 3 years ago

The person who came, tried to put my toilet on a towel on the living room carpet (the bathroom is off the kitchen where there was a linoleum floor). He stated that there was a towel under it so it was fine. I asked for a clog to be fixed and I needed clean up from a backup flood in my basement, but the giant puddle…

Plumbing leak repairSewer repairWater damage-related cleanup & repair
★★★★★ Katherine · 4 years ago

Highly recommend roto-rooter especially in an emergency situation. Our technician arrived earlier than anticipated and was extremely quick.

Plumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Professionalism

vs category

Blue = Roto-Rooter, grey = plumbers average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.65★ (72 reviews)2024-Q2: 4.62★ (77 reviews)2024-Q3: 4.93★ (165 reviews)2024-Q4: 4.89★ (146 reviews)2025-Q1: 4.95★ (134 reviews)2025-Q2: 4.94★ (97 reviews)2025-Q3: 4.20★ (25 reviews)2025-Q4: 4.82★ (120 reviews)2026-Q1: 4.79★ (129 reviews)2026-Q2: 4.74★ (50 reviews)2026-Q3: 4.61★ (41 reviews)2026-Q4: 4.17★ (6 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$642+34% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Great price 8%Reasonable 58%Overpriced 16%Not sure 18%

Score factors

Satisfaction
3
Reliability
23
Craft & service
62
Value
1
Momentum
79
Track record
86
Accountability
96

Praised for

Google highlights · percentile vs peers

Quality
+602 / −12
Professionalism
+793 / −11
Responsiveness
+639 / −6
Punctuality
+501 / −15
Value
+288 / −26

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