Experts Reviews · Company report
34SCORE

Roto-Rooter Plumbing & Water Cleanup

Chicopee, MA · Grade D · #74 of 90 plumbers · 4.7★ from 2,575 Google reviews

Report card

Percentile vs other plumbers (100 = best). Strongest: accountability and track record; weakest: value.

SatisfactionF
3
ReliabilityD
23
Craft & serviceB
62
ValueF
1
MomentumB
79
Track recordA
86
AccountabilityA
96

Reviews for your job

Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.

Roto-Rooter Plumbing & Water Cleanup for sewer cleaning

Clear ✕
Jobs reviewed64
★ on this job4.80
Usually paid$600–800
Category typical$295–$693
Rank for this job#32 / 54
Said fair82%
★★★★★ Michael · Edited 2 weeks ago

Fast response. Jude was quick and professional. Great communication. He deserves 🎖🎖🎖🎖🎖. Then the camera crew came in. Examined the pipe and determined it needed to be descaled. I saw it, it did. THEN the descale tech came in and did a phenomenal job cleaning out the pipe. I wish I could remember their names.…

Reasonable priceSewer cleaning
★★★★ Ryan · 4 months ago

Root- Rooter came to my house on a Friday night to unclog my main sewer line. They were responsive, worked fast, and fixed the problem in about an hour. They are a bit pricey but I was happy to pay it for a call after normal working hours.

Paid $400–600Reasonable priceSewer cleaning
★★★★★ Keith · 4 months ago

Quick, Professional, knowledgable, and thorough job! Definitely recommend to others.

Paid $600–800Reasonable priceDrain cleaningSewer cleaning
★★★★★ Karen · 5 months ago

Having a sewage backup and finding that the line needs to be replaced is never what you want to hear, but James, Emir and the team at Roto-Rooter (Boston North) helped me through the whole process and got the job done right. The excavation crew worked exceptionally hard! It wasn't cheap, and it wasn't easy, but I…

Paid $1,000+Reasonable priceSewer cleaningOutdoor plumbing system repairSewer repair
★★★★★ Reynaldo · 6 months ago

At the beginning I was concerned because I thought my bill was going to be expensive but I had a discount and the gentleman the job was very respectful and professional. Thank you very much

Drain cleaningSewer cleaning
★★★★★ Faye · a year ago

Joel and Jordan did an AMAZING job! Thank you for saving what could have been a disaster!! They were friendly and thorough from start to finish. They were even kind enough to listen to me tell them about my dog passing; incredible empathy. The timely customer service response from my online request to service techs…

Reasonable priceSewer cleaning
★★★★★ Brianna · 3 years ago

Anthony was delightfully thoughtful knowledgeable and funny The price he quoted at the start is what we paid at the end. No funny busy or last min changes. Just professional and honest. He stayed pretty late and used a bunch of tools I could not even pretend to understand. By the end our water flowed down the…

Plumbing leak detectionSewer cleaningDrain cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Jack · 3 years ago

Sergey showed within an hour after the call. After several tries he called in another tech with a camera. This helped to show where the blockage was most likely. He did not give up and finally tried the last resort which was high pressure water. And that worked. In fact, our laundry sink had always been slow…

Sewer cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Rebecca · 3 years ago

Burim was very professional and experienced! He let me know what he was going to do and the result we were looking for. Unfortunately to not fault of his, the pipe is broken and we need to replace it but he was even helpful there with his suggestions of how to get it fixed! Thank you, Burim!

Sewer cleaning+ Professionalism

Price

$642+34% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdicts

Great price 8%Reasonable 58%Overpriced 16%Not sure 18%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning723$176–$580
Plumbing191—
Toilet repair126$227–$618
Plumbing pipe repair87$366–$1.2k
Sewage cleanup80—
Sewer repair74$454–$2.4k
Sewer cleaning64$295–$693
Plumbing leak detection58$124–$656

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