Experts Reviews · Company report
Roto-Rooter Plumbing & Water Cleanup logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%81+19.6Value 14%69+9.8Replies to reviews 7%100+7.1Craft & service penalty82−1.8Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Roto-Rooter Plumbing & Water Cleanup

Eastvale, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #52Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 1,033 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roto-Rooter Plumbing & Water Cleanup is better than 84% of drain cleaning services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup is better than 81% of drain cleaning services.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roto-Rooter Plumbing & Water Cleanup is better than 82% of drain cleaning services.A
82
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup is better than 69% of drain cleaning services.B
69
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roto-Rooter Plumbing & Water Cleanup is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.

Roto-Rooter Plumbing & Water Cleanup for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.111
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$400–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$248–$593
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#25 / 49
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.88%

All 111 Google reviews tagged “Drain cleaning” · showing 20

Jeanine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Christian was very knowledgeable, explaining everything to me step by step. He took his time to make sure the repair was done right and even cleaned up before he left. Would highly recommend this company and Christian!

Reasonable priceDrain cleaningService not listed
MarcLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Mark was on time and cleaned out our clogged pipes within one hour, saving us money. I didn’t know we get a free camera inspection after service is done which is also a plus. Thank you!

Paid $600–800Reasonable priceDrain cleaning
Deborah7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Mark was very thorough. I was so happy to have my drain cleared. I highly recommend him. Thank b you.

Paid $400–600Great priceDrain cleaning
Sandra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Always responsive and professional

Reasonable priceDrain cleaning
Darcy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Chris went above and beyond for our immediate pipe back up

Drain cleaning
Julie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent service!!!

Drain cleaning
Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Brandon was awesome, he presented us with the facts, he was very personable, he knew what he was doing, he had all the right equipment and he was in and out quickly. We will definitely, if needed, use Roto Rooter again.

Paid $200–400Drain cleaning
Sharon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Brandon was knowledgeable, efficient, and explained things clearly. Corrected the problem very quickly. Great job.

Paid $400–600Reasonable priceDrain cleaning
DaveLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The drain pipe for the laundry room clogged up and I was contemplating figuring out how to solve this problem. After a day of thought it was time to call a professional. Roto Rooter sent Brandon over only 45 minutes after I called. He was great. He quickly analyzed the situation and immediately got to work. Brandon…

Paid $400–600Reasonable priceDrain cleaning
Jill3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Super helpful and respectful. Very knowledgeable about the different options while keeping my budget in mind. Thank you

Toilet repairDrain cleaning
Richard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★

I've always felt that you pay for what you get and I have respect for Roto Rooter, they have been around for a super long time, while the warranty was good, I don't think that the service performed was worth $400. 30 Minute Duration time. I didn't argue with that cause I needed my drain clean and I had no luck…

Paid $400–600OverpricedDrain cleaning
Erik3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The person on helped me on the phone was ready and available to take my request (24 hour service). The plumber arrived in a reasonable amount of time (less than an hour, will vary based on your location), very friendly and informative, told me how he would take care of my clogged drain and got it done within an hour.

Paid $400–600Not sureDrain cleaningGarbage disposal repair
rudy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Quick and thorough.

Paid $400–600Reasonable priceDrain cleaning
Bonnie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Brandon was awesome!!! Fast Knowledgable Friendly!!! Thanks Branden.

Paid $200–400OverpricedDrain cleaning
david2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great. Job

Drain cleaning
Andres1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Brandon was great got the job done and made sure to double check he unplugged everything before he left. Very professional

Paid $200–300Great priceDrain cleaning
Brian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had 2 backed up toilets and sewage coming up in the bathtub at 7 pm. Called Roto Rooter and they were at my house within the hour. Brandon fixed my problem quickly, professionally and efficiently. I thank Roto Rooter from the bottom of my bowels!

Drain cleaning
3strikesLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★

They did the job but they were expensive.

Paid $1,000+OverpricedDrain cleaning
KenLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Brandon did a great job, fixed the problem quickly and efficiently.

Paid $400–500Reasonable priceDrain cleaning
Daniel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Gentlemen went above and beyond his duties and very happy time with what the service he provided. Thank you.

Paid $100–200Great priceDrain cleaning

Show more drain cleaning reviews (91 more) →

Price

$447-11% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 57%Overpriced 9%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning111$248–$593
Toilet repair49$239–$680
Sewer cleaning23$328–$705
Plumbing23—
Plumbing pipe repair19$353–$1.4k
Plumbing leak detection13$205–$630
Faucet repair12$228–$585
Outdoor plumbing system repair10$366–$1.6k

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