iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%81+19.6Value 14%69+9.8Replies to reviews 7%100+7.1Craft & service penalty82−1.8Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#52 of 61 drain cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 15%
4.8★★★★★1,033 Google reviews · 24 photos
91%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$447typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise Roto-Rooter for punctual arrivals, clear communication, and professional handling of issues like clogged drains and sewage backups. However, recurring complaints in lower-rated reviews cite high costs, a lack of pricing transparency, and pressure tactics, with some alleging that service did not justify the expense. Additionally, negative feedback mentions unresponsive mitigation teams and unauthorized follow-up visits, contrasting with the generally positive experiences regarding technician friendliness and efficiency.
Google rating: 4.8 out of 5 from 1,033 reviews (91% five-star).
Reviews on this page: 1,033 Google reviews (721 with written comments, 13 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 1, 2026.
Service: Drain Cleaning Service serving Eastvale, California.
Data from Google, last updated November 2, 2026.
Score profile vs other drain cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
This companyDrain Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roto-Rooter Plumbing & Water Cleanup: 84/100 on this factor. Category median: 93.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup: 81/100 on this factor. Category median: 92.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roto-Rooter Plumbing & Water Cleanup: 82/100 on this factor. Category median: 96.A
82
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup: 69/100 on this factor. Category median: 100.B
69
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roto-Rooter Plumbing & Water Cleanup: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
1,033 Google reviews we collected
4.8of 5
5 stars94291%
4 stars404%
3 stars111%
2 stars71%
1 star333%
Praise vs complaints
Phrases our text analysis found in 721 written reviews
96%praise
Praise1,29996%
Complaints614%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
90%fair
Great price3024%
Reasonable7157%
Overpriced119%
Not sure1210%
$447-11% vs typical drain cleaning services
Middle half of what 105 customers paid ($278–$618) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude45033%
Speed & response30823%
Quality & results24418%
Communication1209%
Would recommend1078%
Price & value836%
Honesty & trust484%
What customers talk about
We read 721 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The service was awesome , everything was explained clearly, and the work was done professionally.”
“The staff came across as rude and not very customer-friendly.”
“He was able to fix the problem very quickly and was so informative.”
“On top of being unresponsive, not a single person I called communicated with us that nobody was going to show up until it was the last minute EVEN THO…”
“Marcus was extremely professional and helpful - great experience working with him!”
“…ee if that would fix the issue I advised my tenant to do that and it did not fix the problem.…”
“…ssessed my water leak provided options and costs, he was an effective communicator both friendly and kind as well as an experienced plumber able to re…”
“I really appreciate the help and would definitely recommend them to anyone needing plumbing services!”
“I’ll never recommend them to anyone, and I’ll make sure people know how they treat seniors.”
“The plumber arrived in a reasonable amount of time (less than an hour, will vary based on your location), very friendly and informative, told me how h…”
“They lie they overcharge, and they push the responsibility on the consumer.”
“It definitely showed how reliable and responsive they are.”
“They lied and assured me insurance would cover the 8K needed to prevent mold on my leaked pipe and damaged to the walls.”
People customers mention
Brandon22 reviews
Brian8 reviews
Elias7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job. Pick one to see what they paid and said.
JJohn6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
My second time using Roto-Rooter have been totally happy today’s experience was exceptional. Arrived and took care of my plugged toilet due to tree roots. What a shock very friendly service would definitely recommend.
Paid $600–800Reasonable priceToilet repair
VvanesseLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I would highly recommend calling Roto-Rooter. I was so impressed they came out fast to fix my broken toilet- leak. there were a few issues so it wasn't a simple job. he was very patient and thorough. The plumber was highly skilled, professional, and worked very late until the job was done. he even cleaned up very…
Paid $800–1,000Not sureToilet repair
NNorene1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Raphael was plumber who arrived on time quickly assessed my water leak provided options and costs, he was an effective communicator both friendly and kind as well as an experienced plumber able to repair and resolve the problem.
Paid $600–800Not surePlumbing leak repair
MMarcLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Mark was on time and cleaned out our clogged pipes within one hour, saving us money. I didn’t know we get a free camera inspection after service is done which is also a plus. Thank you!
Paid $600–800Reasonable priceDrain cleaning
DDeborah7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Mark was very thorough. I was so happy to have my drain cleared. I highly recommend him. Thank b you.
Paid $400–600Great priceDrain cleaning
EEllie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jeff was extremely thorough and professional in diagnosing a longstanding issue with our plumbing! He was able to get everything repaired in a very timely manner and made great recommendations to further repair and improve our plumbing
My plumbing experience with Roto-Rooter was incredible!! It was a Sunday And Roto-Rooter sent over Christian To check out a leaky toilet of mine. He was able to fix the problem very quickly and was so informative. I’m definitely going to call him back for anything That I need plain wise!!
Response from the owner · 9 hours ago
Thank you, Nicholas! We're glad to hear you had an incredible experience with Roto-Rooter. It's great to know that Christian was able to quickly fix your leaky toilet and provide you with helpful information. We appreciate your trust and look forward to assisting you with any future plumbing needs!
Thank you,
Pat Swanson
Customer Satisfaction Manager
[email protected]
Had a great experience! The service was awesome , everything was explained clearly, and the work was done professionally. Christian was friendly, efficient, and made the entire process easy and stress-free. I really appreciate the help and would definitely recommend them to anyone needing plumbing services!
Services: Toilet repair
Response from the owner · 9 hours ago
Thank you, Elizabeth! We're glad to hear you had a great experience and that Christian made the process easy and stress-free. Your recommendation means a lot to us!
Thank you,
Pat Swanson
Customer Satisfaction Manager
[email protected]
M
Maria Nancy Clark1 reviewiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Christian arrived within the estimated time I had been given and presented a very professional yet kind demeanor. He looked at a repair for an angle stop on my toilet and prepared the estimate to proceed with service. I forwarded the estimate to my landlord who stated he did not want to pay the amount so Christian was not able to do the repair. He remained friendly, professional and talkative while waiting to hear back from my landlord. I am confident his work would have been impeccable simply based on how put together his uniform was; it was very evident Christian takes pride in his profession. 5+🌟🌟🌟🌟🌟
Kathryn M.
La Quinta, Ca
Response from the owner · a week ago
Thank you, Katy, for your wonderful feedback! We're glad to hear that Christian provided you with a professional and friendly experience. His pride in his work truly makes a difference. We appreciate your kind words!
Thank you,
Pat Swanson
Customer Satisfaction Manager
[email protected]
M
Michael Stone2 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Christian arrived within 45 minutes to help get a clogged drain cleared at our property.
Services: Sewer cleaning
Response from the owner · a week ago
Thank you, Michael! We're glad Christian could assist you promptly with the clogged drain. Your feedback is greatly appreciated!
Thank you,
Pat Swanson
Customer Satisfaction Manager
[email protected]
J
John Stelmach6 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
My second time using Roto-Rooter have been totally happy today’s experience was exceptional. Arrived and took care of my plugged toilet due to tree roots. What a shock very friendly service would definitely recommend.
Price assessment: Reasonable price
Price: $600–800
Services: Toilet repair
Response from the owner · a week ago
Thank you, John! We're so glad to hear you had an exceptional experience with our team. Your recommendation means a lot to us, and we're here for you anytime you need us!
Thank you,
Pat Swanson
Customer Satisfaction Manager
[email protected]
V
vanesseLocal Guide · 17 reviewsiTotal number of Google reviews vanesse has written across all businesses on Google Maps, not just this one.
I would highly recommend calling Roto-Rooter. I was so impressed they came out fast to fix my broken toilet- leak. there were a few issues so it wasn't a simple job. he was very patient and thorough. The plumber was highly skilled, professional, and worked very late until the job was done. he even cleaned up very well after it he finished. I called Roto-Rooter for the second time just for a small adjustment and they came out within a couple hours. such excellent service.. and the plumber did a great job
Price assessment: Not sure
Price: $800–1,000
Services: Toilet repair
Response from the owner · 2 weeks ago
Thank you, Vanesse, for your wonderful recommendation! We're glad to hear that our plumber was able to address your toilet leak efficiently and with such professionalism. Your satisfaction means a lot to us!
Thank you,
Pat Swanson
Customer Satisfaction Manager
[email protected]
J
Jeffrey Wolfrum8 reviewsiTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
Marcus was extremely professional and helpful - great experience working with him! serviced in Rancho Mirage.
Response from the owner · 2 weeks ago
Thank you, Jeffrey! We're glad to hear you had a great experience working with Marcus. We appreciate your feedback!
Thank you,
Pat Swanson
Customer Satisfaction Manager
[email protected]
N
Norene1 reviewiTotal number of Google reviews Norene has written across all businesses on Google Maps, not just this one.
Raphael was plumber who arrived on time quickly assessed my water leak provided options and costs, he was an effective communicator both friendly and kind as well as an experienced plumber able to repair and resolve the problem.
Price assessment: Not sure
Price: $600–800
Services: Plumbing leak repair
Response from the owner · 2 weeks ago
Thank you, Norene! We're glad to hear that Raphael provided excellent service and communicated effectively. Your feedback is greatly appreciated!
Thank you,
Pat Swanson
Customer Satisfaction Manager
[email protected]
J
Jeanine Martin1 reviewiTotal number of Google reviews Jeanine has written across all businesses on Google Maps, not just this one.
Christian was very knowledgeable, explaining everything to me step by step. He took his time to make sure the repair was done right and even cleaned up before he left. Would highly recommend this company and Christian!
Price assessment: Reasonable price
Services: Drain cleaning, Service not listed
Response from the owner · 2 weeks ago
Thank you, Jeanine! We're glad to hear that Christian provided you with such thorough and attentive service. Your recommendation means a lot to us!
Thank you,
Pat Swanson
Customer Satisfaction Manager
[email protected]
