Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Roto-Rooter Plumbing & Water Cleanup logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%81+19.6Value 14%69+9.8Replies to reviews 7%100+7.1Craft & service penalty82−1.8Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Roto-Rooter Plumbing & Water Cleanup

Eastvale, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #52Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 1,033 Google reviews

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Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roto-Rooter Plumbing & Water Cleanup is better than 84% of drain cleaning services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup is better than 81% of drain cleaning services.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roto-Rooter Plumbing & Water Cleanup is better than 82% of drain cleaning services.A
82
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup is better than 69% of drain cleaning services.B
69
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roto-Rooter Plumbing & Water Cleanup is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.

Roto-Rooter Plumbing & Water Cleanup for faucet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.67
Usually paidThe price range customers picked most often for this job.$700–800
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$228–$585
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 64/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#43 / 45
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Faucet repair”

Rick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Colton was great! He made time to come out and replace our kitchen faucet. It was a lot harder than expected but he got it done! Colton was Friendly and professional. Rey transparent in the work that needed to be done and in pricing. Would definitely call Colton again for any plumbing issues!

Paid $400–600Reasonable priceFaucet repair
Zack1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Brandon was great and very helpfull

Paid $1–200Great priceFaucet repair
Nazarene7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Brandon was great, fast and very professional and detailed on the work he did. All in all great service.

Paid $800–900Reasonable priceShower installationFaucet repair
Steven2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Love Roto-Rooter

Faucet repair+ Responsiveness+ Punctuality+ Quality
Michelle10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have used Roto for many years. We have found Chris along with other plumbers to be honest, knowledgeable and efficient. We would strongly recommend Chris

Faucet repair+ Responsiveness+ Punctuality+ Quality
YESITSLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Dishonest and did not disclose costs until job was completed??? This is called a bait and switch in my profession. I realize Covid (at least that's whst everyone is blaming poor service on) has all trying to recoup their losses but really, a patronizing customer would be treated as such? Covid won't last forever and…

Faucet repairPlumbing pipe repair− Professionalism− Value
ChrisLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Joe arrived and was friendly, Covid safe, and overall a complete pleasure. He fixed our outdoor hose connections that were leaking and contributing to the mosquito population. In addition he made sure my outdoor sink was functioning properly and answered my questions.

Faucet repairOutdoor plumbing system repairPlumbing pipe repair
Merci7 months ago★★★★★

Rating only, no written review.

Paid $700–800Great priceToilet repairFaucet repair
AdamLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Paid $700–800Great pricePlumbing pipe repairFaucet repair
JavierLocal Guide · 1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Faucet repair+ Responsiveness+ Punctuality+ Quality
Sophie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Faucet repairGarbage disposal repairPlumbing pipe repair+ Quality+ Professionalism
Jonathan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Shower installationFaucet repairGarbage disposal repair+ Responsiveness+ Punctuality+ Quality

Price

$447-11% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 57%Overpriced 9%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning111$248–$593
Toilet repair49$239–$680
Sewer cleaning23$328–$705
Plumbing23—
Plumbing pipe repair19$353–$1.4k
Plumbing leak detection13$205–$630
Faucet repair12$228–$585
Outdoor plumbing system repair10$366–$1.6k

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