How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%86+20.8Value 14%75+10.6Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORERoto-Rooter Plumbing & Water Cleanup
Edina, MN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 1,963 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for drain cleaning
Clear ✕All 656 Google reviews tagged “Drain cleaning” · showing 160
Kurtis was friendly and super efficient.
Scheduling was easy and the work was done in a timely matter.
They got my sink sorted out, on the weekend, in less than a couple of hours. Excellent work, tidy, and polite.
Definitely recommend. Friendly, courteous, fast. Explained repairs and suggestions on how to avoid in the future. Respectful of home. Best service experience possible.
Professional and answered all my questions. Quick and clean. Thank you
The work done was great, drain cleaner was very knowledgeable.
My experience today with Brian, Alexander and Tyrone was indeed exceptional. All excellent communicators. Brian cleaned out the main line and explained process and results clearly, suggested a product to keep inside pipes clean. Tyrone used a camera to photograph the inside of mainline and identified many problems…
Great fast service
Andrew was great - again. I was happy to see him. He quickly and thoroughly diagnosed the issue and repaired the problem. He was thorough in explaining how the sink clog occurred, and gave me some pointers on how to delay this happening again. I would highly recommend him! Mitch Bugge
Great service!
Everything from the phone call to having the tech here went smoothly. Elijah was friendly, knowledgeable and took the time to thoroughly explain what he did and how to prevent a back up from happening again. I hope I don't need to call them again for a while but if I need to I definitely will! 10/10 recommend!
Stephen did a great job, I give him a 10!
We had a plug in the toilet that was made worse with a fallen comb. Rotor Rooter was the best in terms of response and sending a man out. Repair was quick, considerate and affordable for the work.
Great service!!
Elijah and Tim came out to inspect my drain since I noticed water backing up when I did laundry. They found the problem and were able to get repairs scheduled in a matter of days. They were very professional and explained things to me in an easy to understand way. I recommend them!
Service experience was perfect. Fast and friendly, arrived on time, took care of the issue at a fair price. Only disappointment was that they sent a water cleanup salesperson unannounced. We had no need for that service and he didn't even remove or cover shoes when entering our home.
Jeff is an excellent worker. He cleared my clogged sink in a timely manner. He is professional, friendly, and explained the problem to me in non technical verbage. I highly recommend Jeff for drain cleaning problems.
After an initial scheduling snafu, the technician came out and handled our greasy, linty clog quickly. They tested the drain to ensure it was flowing properly. Also give me some quick guidance on preventative measures.
Very friendly, came in a very quick time, fixed the drain with no issue! Thank you!
Andrew was great. Andrew provided an explanation of his process and the improvement that will occur once the process is complete.
Did an amazing job helping with our sewer issue - highly recommend!
We had an issue with our drains that we just couldn’t seem to figure out, and Kurtis from Roto-Rooter came out and took care of it! He snaked our drains, found the problem, and actually solved the issue. Kurtis was professional, knowledgeable, friendly, and clearly knew what he was doing. He took the time to figure…
Your employee was friendly and we were able to discuss our plumbing concern with him easily. He suggested what we coukd do to prevent another occurrence
Curtis was our technician. He was super friendly, quick to get out here and great at explaining everything to us!
Friendly, efficent, knowledgeble, stand up company!
Jeff promptly diagnosed the problem with our plumbing and fixed it quickly.
They were quick to arrive, within an hour of our phone call. The service was superb. Our tech was friendly and went over everything he did thoroughly.
Adam was fantastic! He was very personable and he did a great job fixing our drainage problem. Highly recommend Roto-Rooter.
Jeff was extremely professional and friendly and he was out to our place within about 1.5 hours of making the call, and this was evening time. Can’t beat that service!
Knowledgeable, professional, and efficient. Basement floor drain is handling water fine. Will call again. Thanks
Kurtis was great! He made sure the issue with my floor drain was solved before heading out. Awesome pricing, and friendly staff!
Brian and Tim were knowledgeable and professional. Cleaned out a drain line and main sewer line. The video confirmation of the issue is definitely appreciated.
Jayvonte did a great job and was professional and friendly. It made the situation less stressful.
Overpriced for just putting a snake down the drain. They scratched my wood floor. They kindly said they’d do something about it but I am waiting to see what.
Very thorough
Brian did a great job in keeping me informed on what was happening with my situation.
Was able to get someone within an hour of calling and got great informative service from Brian. Very happy with the visit.
Brian was awesome, very knowledgeable and friendly! 5 stars!
Very thorough, friendly, shared knowledge with us and most importantly, cleared multiple clogged pipes.
Fantastic job. Did extra to clean tub drain. Very friendly
Called this morning, and someone was here by noon. Good communication, explained what was going on, and was done quickly.
I had to call Roto Rooter after discovering the floor drain in the basement had water backed up around it this morning. I called them at like 7:45 and they had someone there by 9. Jeff was the tech they sent out and he was very nice and helpful, he also made sure to check everything to ensure the issue was…
I appreciated the camera views of our clogged line to figure out the problem. With the service guys, we learned a lot about where the main line was (not in a normal place) and what was needed to fix the clog. Brad did a great job explaining the clog in the bathroom tub and teaching me how I can clean it myself. He…
I put in an appointment request online for a 1 hour window starting in 40 minutes, he was there in about an hour and got the work done quickly. A little pricey but great service/quality.
Jamison promptly arrived at the time the dispatcher told me. He diagnosed the issues, consulted with us as needed, and cleaned up the area before leaving. Would use this company again!
Jamison did an excellent job clearing my bathtub drain!! Yay, no more clog! He was earlier than anticipated, friendly, competent, and knowledgeable!! Would recommend Roto-Rooter to anyone in need of an experienced Plumber. Thank you!
Great work very precessional Hot and muggy basement did not affect him. Pleased with the quickness and job well done on a later evening.
I’ve been having trouble with a slow shower drain for a while but it finally stopped draining completely. I was able to schedule a same day appointment and was given a 2-hour window rather than a 4-hour window like other companies. Jamison was on time and professional. He cleared the shower drain in less than an…
Service was very good ,fixed problem
Great. You were unable to reach us a few times but was still able to come out on time and never even mentioned. Straight to the job and got everything done nicely.
Came by amazingly fast and super professional and kind! My new on call plumber!
Quick, courteous, and professional. Bradley did a great job! Would definitely recommend!
Roto Rooter was so good! We called and got same day service on a bathtub drain. The plumber, Jamison was very professional and knowledgeable.
Brad was very fast and clean. Friendly and professional too.
Jamison shows up promptly, with a smile and explained everything he was doing while cleaning out our drain. Efficient and friendly.
Brad did an outstanding job fixing our clogged drain as as our laundry tub drain.He was friendly and had the expertise to get the job done. We were very happy with Roto-Rooter Plumbing with all their services.
Great company! Brad and Dave were very professional, pleasant, and throughly explained what was going on. They let us watch the complimentary camera which helped us understand the condition of our pipes. The company has good opportunities to finance any work done too!
Good service. Cleared the blickage. The included camera service is a real plus in both diagnostics and affirmation of a good job.
I had a clogged floor drain. Very fast service and excellent communication. From the moment I called them the rep on the phone was super friendly (Henry). They were out to my location in an hour. The technician (Brad) was also very friendly. He ran a snake through the drain and was able get it unclogged. Only reason…
The technicians were friendly, hard working and professional. They got the job done in a timely manner plus they arrived on time and cleaned up before the left. I’m very pleased with their work!
We had a sewer backup. Bradley, the technician, did a great job on a late Saturday night.
Roto Rooter provide immediate service to a clogged floor drain. They also gave me clear options for a long term fix. The technicians were friendly, clear, and cleaned up the scene with care.
Fast response, fast and thorough work, friendly and considerate. Can’t ask for more.
Great job cleaning out two drains they stayed 5 hours and got the job done well. David was excellent
We had an emergency call in the evening. Got blockage fixed. Offered some additional serviced that we are considering. Overall, great experience.
Friendly service and good communication
David was very friendly and knowledgeable. Did excellent work
Quick, efficient, knowledgeable. Thanks!
Good business, they were willing to work with me when I couldn’t afford the price they quoted.
Guys were great! Knowledgeable and professional. We are repeat customers.
Had sewer line back up into my basement while hosting tonight. Called at 9pm and had Brad show up within the hour to clear out the line. He was very knowledgeable and professional. Will use Roto-Rooter again simply because of the excellent service.
Came home from work to water backed up in the kitchen sink of two units in my building. They had someone out within an hour and it was taken care of. We also had a slow drain in our basement that they also snaked for half price, and they're also going to send somebody out to run a camera down the pipe so we know…
Brad did a good and thorough job. I was pleased with the results. Everything was done in a timely and efficient manner.
Super hamburgertastic experience
Great job by Dave.
Had drainage issues late in the night, was able to schedule an early service. They came out the next morning right away and got it draining quickly. Fairly priced and honest work, can’t ask much more than that.
Excellent service by Roto-Rooter. I called to have a problem checked out and had a tech out in less than an hour. The tech fully explained what he was doing and provided tips to help prevent the same problem in the future. After he left, the second tech came with a camera and scoped out the main line. Everything was great.
Thwere fast, helpfull and ready to get the problem fixed
After discovering a sewage backup in my basement floor drain on Saturday evening and deliberating over the situation, I contacted Roto-Rooter at 9:00 PM. About an hour later, a technician arrived, performed a cleaning procedure, and successfully resolved the sewage backup. The following morning—Sunday—a camera…
Very quick and efficient! The tech was here at the allotted time, explained everything thoroughly, and was very friendly with my dog who likes to stick his nose in everyone's business. Would recommend!
Quick, easy, seamless, and professional
Quick and efficient
When our sewer backed-up this Sunday morning, Roto-Rooter had a service technician to our house in an hour. He cleaned one drain and the main sewer line. He was thorough, pleasant, and cleaned-up nicely after he was done. This has been an intermittent problem and he arranged for someone else to come later to discuss long-term options.
Roto-rooter saved the day again. Thank you for your professionalism and availability to help in short order. Even automatically applying a coupon to save us some money.
Quick and friendly service!
Professional service that arrived within 2 hours of call, problem solved fast.
Job well done very professional and job done in a timely manner 😁
Called and had immediate response with professional and knowledgeable workers. My wife and I were very happy with the service.
Brad was very helpful and very kind! I was impressed with how quickly someone was able to come out and clean my drain.
This was such a comforting and relieving smooth company and most of all the technician to work w. They also got me taken care w z20 temps and well after midnight on a sat to make sure the job got done abd that I got up and running after having no water options in the house for a whole day. He informed me where the…
Brad came out on a Sunday morning shortly after scheduling and got out main line and floor lines to drain again. Thank you for such prompt service.
Service was quick and they explained everything well. 2nd time in 2 months we've called on them (separate issues). Brad was friendly and professional, and so was the guy with the scope.
My service this morning by Andrew was prompt and efficient. Andrew resolved my issues with careful and clean service. Good on Andrew and RotoRouter
Same-day weekend service call for a backed up kitchen sink we had tried for a day to unclog ourselves. Our technician was here within 2 hours of calling. We could’ve paid $200 less but didn’t want to wait 2 days. He was efficient and cleaned up well after the job.
Fantastic customer experience. I was able to set up a morning appointment at 9pm the night before. The tech was prompt and professional - even our grumpy cat was a big fan! Easy five stars.
Bradley was outstanding! He came out on short notice and fully resolved our backed-up laundry room floor drain. He was professional, efficient, and clearly knew what he was doing. The problem was fixed right and he took the time to explain what may have caused it and how to prevent it in the future. We couldn’t be…
The guys from RR were polite, informative, and helpful, and their work was well done!
Brad did an excellent job quickly unclogging a toilet drain. He also cleaned out lime scale buildup in the water flush holes on the underside of the the toilet bowl rim. Nice extra touch that I appreciated.
On Christmas day, I discovered a clogged sewer drain, with raw sewage overflowing on the basement floor of my elderly mother's house. I called Roto Rooter, and in about an hour, Luke showed up to take care of it. He was professional and easy to talk to. He explained the situation clearly and answered all of my…
Very FAST communication and appointment was moved up on time. Extremely friendly and professional. Explained everything that would need to be done from the easiest to "worst case senerio". Was very respectful to clean up after himself. I would definitely recommend and use them again!
My technicians were wonderful. Even though the outcome was not what I hoped for finding my wedding ring. They even helped me search in house for it. Has not been found.
The technician was quick to arrive, polite, careful working inside my house and cleaned up when he was done.
Fast response. Our technician was very nice and knowledgeable. Cleared my kitchen drain in no time!
Our technician did a great job. The water pipe was clogged bad and the tech was not able to get past it at first, but he kept trying until it broke free and cleared the clog. I’m glad he didn’t give up and got us all taken care of.
Brad Saves The Day Brad just came out to our house at 10:30pm to help unclog a basement drain that caused two floods during the day. Tomorrow is our daughters birthday and we can now celebrate in peace knowing we won’t have our basement overrun with ick. He was incredibly helpful and kind and informative. Thank…
Great service, came out within hours and had everything cleaned up and gone within an hour of arrival (and it wasn't a simple fix). Our technician in particular was very nice, efficient and professional!
This is my first time with Roter Rooter. I was impressed with Brad the Technician, who did a good job, didn’t rush & I believe was thorough. I was fairly frustrated with the process of getting Brad to do the job. I scheduled on Wed. w/the time slot of 1-2. I received a call this morning & was asked if the…
I called Roto-Rooter on a Saturday afternoon for clogged drain that was backing up in the laundry room. They worked me into their schedule, and sent out Technician Bradley Van Dyke within a couple of hours. Mr. Van Dyke was polite, professional, and exceedingly competent. He identified the source of the problem and cleared it in less than two hours.
Curt was excellent, came in and efficiently took care of my issue. Very pleasant and easygoing. Would definitely recommend!
Very pleased with Roto Rooter again! Couldn’t have had a better experience! Brad and Spencer were both was awesome! Both were very good at explaining the problem and how they arrived at the solution.
Ty did a fantastic job, quickly assesing and fixing an urgent backup issue. Very informative and helpful.
Tyrol was amazing! He fixed the problem and provided good guidance on how to prevent future problems. Thabk you!!
Brad was very pleasant and got the job done. He was very detailed and double checked everything to make sure it was working.
Fast, efficient, and fair!
Laundry tub was clogged, they were here for a next day appointment. The guy who showed up was great, very polite and personable. He got right to work, didn’t mind me asking questions. I wish I could pick who comes to the house but it’s always nice when a company hires good people. Water is moving again!!! The guy…
Conscientious and professional!
Was a later night appointment and Bradley was efficient and awesome.. would greatly suggest this company to everyone.
Elliot was great! He figured out the problem and took care of it efficiently. He also provided a great recommendation for maintaining the drains and provided the right product for the job. Thank you Elliot for the great service!!’
Fast, reliable service. Very professional.
Ty was super nice! He was friendly and professional. He was also very kind considering it was 9pm at night and gave us all our information upfront. He said if it went well it would take an hour and luckliy it went well! He also pointed out the issues we might see in the future (the plastic piping for the sink was…
Good tech, but pricing is ridiculous!! Would not use them again
Appreciated quick response on a Sunday.
Fast and great service I would highly recommend!!
Called around 8AM, Brad got here at 8:30. He was quick, and respectful of our time and space! It couldn’t have be easier on myself as the customer.
Tyrel was very professional and friendly Got the job done in a timely manner Did a great job :)
Brad was prompt courtesy and did an excellent job solving our issue.
Tyrel was friendly, fast, efficient, and knowledgeable! So happy my sink is working again and now I know the root of the problem. Thanks Roto-Rooter!
Our experience was great - quick arrival . Our technician was Brad 8165 - he was considerate, thorough, and took the time to give us pointers for our future plumbing. I hope everyone gets a Brad if they need help!
Brad came out late evening (830p) and saved us some serious headaches. The kids were all asleep and he was courteous about being quiet even coming around through the back door to avoid waking them up. Took his time and ensured the line was cleared well. Great service.
Service was set up quickly so we were not out of commission for too long. The technician Brad was great!
We had a toilet clog and Ty was able to come out same day to fix it.
Great job by my technician Andrew It was a fantastic experience. He was punctual and knew exactly what he was doing.
Friendly, Quick, Clean, and the problem fixed. Had a badly clogged sink. No more. Thanks!
Friendly and efficient service
Fast and tell everything we need to do to solve our plumbing issue
Brad showed amazing service. He was efficient and helpful. Explained everything well and in good time as well. I highly recommend Rotor Rooter.
Great and prompt service. They cleared the clog and showed me a video of the finished status as well as discussed future options to improve flow and longevity. Professional and courteous.
Arrived quickly and properly prepared for the job.
The only company that would even show up on a Saturday night when my sewer drain was backing up into my basement. Professional, reasonably priced for the service, and effective. What a relief!
Gabe responded to my home on time. Issue: Plugged kitchen sink drain. Friendly, extremely competent, he fixed the problem in short order. He is a great credit to your organization.
Very courteous and listened to what had happened.
Brad was an absolute lifesaver in our recent main line backup dilemma. Polite, professional, & showed extreme patience with my barrage of questions, many of which I'm sure were absolutely absurd. He took time to explain each & every aspect, why we experienced the symptoms we had, & how best to prevent any future…
Got home late Saturday afternoon, thought I was screwed until Monday. Most places were closed. Roto Rooter was open and had a guy at my door within an hour and a half of me calling them. He assessed the issue as my main line, which I suspected. He was thorough…even put bootie’s on the wheels of his machine. Got the…
Service rep went extra mile to make sure everything was fixed.
Everything went well. Efficient, friendly and knowledgeable.
Tyrel was amazing! Knowledgeable and personable. And we so appreciated him being able to squeeze us in at the end of his day!
Tyrel did a great job! He had a wonderful attitude while doing this tough job. He left everything clean and working properly.
The drain in my utility room was clogged causing water to leak out from underneath my stairs. They were able to get a technician out that worked with my schedule and get the drain cleared quickly. He went further to scope the pipe to make sure there were no other issues that could cause problems in the future. The…
Had a bad main drain line in condo building blocked and was backing into my sink. Seemed like an easy job but it took 2.5 hours and 4 attempts to get the block removed. He was very tenacious and spent whatever time needed to get the job done right.
Great experience! They showed up fast, got the severely clogged drain unclogged relatively quickly, the service tech was friendly, gave detailed explanation and solved the clog issue while giving helpful guidance to help prevent future clogs!
Fast response especially for a Saturday night! Thanks for fixing us up!
Verrrrry slow kitchen drain…. Ty was prompt and professional.
Basement laundry room floor drain backup: Scheduling online was really convenient and there were plenty of time slots available to have a tech come out quickly. Ty was great! He explained not only what was causing the issue, but why it happened. Super friendly guy.
We had drain backup issue on a Saturday afternoon. RR responded within a hour and took care of the issue. Supervisor provided very helpful advice for cleaning follow up. Highly recommend!
Tyrel was amazing! He was professional, knowledgeable and delivered exceptional customer service. He solved our problem efficiently and effectively. We highly recommend him and will be sharing our experience with friends and neighbors! Thanks Tyrel!
The service tech arrived faster than I expected. He was very friendly, didn’t mind that I watched while he worked and was happy to explain what he was doing and why.
Tyrel was peony , kind, and got everything taken care of in the most professional way!! Thanks Tyrel!!!
Our service rep provided outstanding and professional service. He took time to explain the problems and to solve them. Highly recommend.
Tyrel was so helpful and friendly. Above and beyond service. Will definitely be using Roto-Rooter again for all our future plumbing needs.
Tyrel was very nice and helpful!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 656 | $227–$554 |
| Plumbing | 131 | $450–$863 |
| Sewer cleaning | 108 | $317–$606 |
| Toilet repair | 69 | $227–$606 |
| Sewer repair | 56 | $432–$2.4k |
| Plumbing pipe repair | 42 | $353–$1.2k |
| Sewage cleanup | 34 | — |
| Plumbing leak detection | 27 | $124–$633 |
