Experts Reviews · Company report
Roto-Rooter Plumbing & Water Cleanup logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%86+20.8Value 14%75+10.6Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Roto-Rooter Plumbing & Water Cleanup

Edina, MN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 1,963 Google reviews

Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roto-Rooter Plumbing & Water Cleanup is better than 86% of plumbers.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup is better than 86% of plumbers.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roto-Rooter Plumbing & Water Cleanup is better than 98% of plumbers.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup is better than 75% of plumbers.B
75
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roto-Rooter Plumbing & Water Cleanup is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup is better than 100% of plumbers.A
100

Reviews for your job

Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.

Roto-Rooter Plumbing & Water Cleanup for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.69
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.72
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$227–$606
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#100 / 105
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.91%

All 69 Google reviews tagged “Toilet repair” · showing 20

Craig3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

We had a plug in the toilet that was made worse with a fallen comb. Rotor Rooter was the best in terms of response and sending a man out. Repair was quick, considerate and affordable for the work.

Customer photo from Craig's review
Paid $200–400Not sureToilet repairDrain cleaning
MikeLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Roto-Rooter Rescue Mission accomplished! Lee came out to fix a wax ring on my toilet that was leaking to the basement. He was quick and thorough. He also called in a co-worker to test for mold and structure damage with a high tech sensor to give me peace of mind. I normally don't write reviews, but in this case it…

Paid $1,000–1,200Reasonable priceToilet repairPlumbing leak detectionToilet installation
Marisco2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

DO NOT USE ROTO-ROOTER! Beware of their predatory price stacking. They charged us $630/hr for basic valve, internal toilet component replacement, faucet replacement (already owned faucets), and exterior spigot replacement. All work was non-emergency, just old and needed replacement. Total parts cost was around…

Paid $2,000+OverpricedToilet repairFaucet installation
jenna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

He was very welcoming and nice and knew what he was doing and great service

Paid $400–600Reasonable priceToilet repairWater heater installation
stevenLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

An aspirin bottle fell down the toilet. Got stuck the good tech from roto-rooter fixed the problem.

Customer photo from steven's review
Paid $600–800Reasonable priceToilet repair
Mateo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Riley did a great job fixing my toilet. They were friendly, quick, and professional. I would definitely recommend Riley for any plumbing work

Paid $600–800Reasonable priceToilet repair
Ashley11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

JayVonte Smith did great! Our toilet is up and running again. Thanks!

Paid $200–400Reasonable priceToilet repair
Ashley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

JayVonte Smith was great! Our toilet is up and running again. Thanks!

Paid $200–400Reasonable priceToilet repair
DavidLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I’m very pleased with roto rooter they were here within hour of phone call. The tech was very polite and considerate of shoes on or off. Highly recommended!

Paid $200–400Reasonable priceToilet repairService not listed
Kira5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Came by amazingly fast and super professional and kind! My new on call plumber!

Reasonable priceToilet repairDrain cleaning
Heidi11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Brad showed up on a Sunday, on time. Was professional and quick.

Paid $200–400Not sureToilet repair
Matt3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Brad did a great job inspecting the problem and providing options

Paid $200–400OverpricedToilet repair
BrookeLocal Guide · 2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very stubborn toilet clog unclogged quickly by Zeb! Thank you!

Paid $200–400Not sureToilet repair
Tiffany6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The plumber was friendly and clear on what they were doing. Plumbing issues are not something anyone wants to deal with but they made it as painless as possible.

Toilet repair
Mark11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Scheduling needs to do better, but plumber Lee was great

Paid $100–200Reasonable priceToilet repair
Sandra8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Excellent experience! Prompt- excellent work and explanation of the problem. David did a fantastic job!!

Paid $600–700Reasonable priceToilet repair
Gary8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Chris does an outstanding job whenever he comes out. Also gave us some good tips on maintaining our garbage disposal.

Paid $1,000+Not sureToilet repairWater tank repairGarbage disposal repair
neurodoc0072 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I had a clogged toilet. Called this morning. Plumber arrived within an hour and took care of the issue. I am pleased with the promptness and professionalism. Satisfied customer.

Paid $300–400Not sureToilet repair
m8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Amazing response time and got the job done quickly and clean. Thanks

Paid $400–500Reasonable priceToilet repair
Jake1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Roto Rooter was able to come out to my establishment and solve the problem fast and efficiently. The tech was thorough and cleaned up the area perfectly.

Toilet repairPlumbing pipe repair

Show more toilet repair reviews (49 more) →

Price

$493+6% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 10%Reasonable 72%Overpriced 8%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning656$227–$554
Plumbing131$450–$863
Sewer cleaning108$317–$606
Toilet repair69$227–$606
Sewer repair56$432–$2.4k
Plumbing pipe repair42$353–$1.2k
Sewage cleanup34—
Plumbing leak detection27$124–$633

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