How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%64+15.5Value 14%94+13.3Replies to reviews 7%100+7.1Craft & service penalty86−1.4Momentum penalty41−5.9Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORERoto-Rooter Plumbing & Water Cleanup
Merrillville, IN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 23 sink repair services · 4.8★ from 1,138 Google reviews
Report card
Percentile vs other sink repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: momentum.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for drain cleaning
Clear ✕All 237 Google reviews tagged “Drain cleaning” · showing 40
Daniel was a very friendly and outgoing person. I would recommend him to everybody who needs plumbing work done. Thank you again for you fast and expert assessment and repair!!
Adrian was our technician he was super friendly, professional and got the job done! He went above and beyond he deserves all the recognition!!! Thank you so much Adrian.
Joe came and got the job done fast while being professional.
Professional. Experienced. Great equipment. Kept me informed throughout the process.
Excellent work handling "Rude" people. Excellent work Bruno and Max.
I’m so happy with Roto-Rooter. This is my second time using them and once again very pleased. Shout out to Adrian (Chicago Market), plumbers are very meticulous and hardworking. I feel their pricing is fair and they want to ensure the job is done right before leaving. Thank you Adrian!!
Great service and communication
The crew did a great professional job cleaning out the field drainage system for our HOA.
Elvis got the job done successfully after a plumber failed to open two clogged drains. He was very polite, pleasant, and above all professional. Also the job sites were cleaned up after he finished working. I will call RotoRooter if I need help in the future and hope they send Elvis.
Jonathon was amazing! Very informative and quick. He answered all my questions and gave suggestions! I will definitely recommend Jonathon and Roto-Rooter! He provided premium customer service and he was able to alleviate the cost and provide me with the expertise! I highly recommend Johnathon and Roto-Rooter.
The crew arrived an hour after I called, they clean my sewer drain and showed me the blockage and what caused it. Also gave me a reasonable estimate. Thank you Roto Rooter for your service
Excellent service. A little pricey but in a pinch, they respond very quickly. I would use them again in an emergency.
The first person who was supposed to come out didn’t show up and at 2+ hours past my window I called to figure out what was going on. The guy said he would be here in 30 minutes and 30 minutes later another guy showed up. That guy did fantastic. I appreciate him being up front how the cost and being efficient.
Tyler and Brandon were amazing. The company had availability to send some one out almost immediately. Tyler assessed the situation and knew that my problem was going to require more than he was able to correct at the moment but he gave me options and ensured that I understood what next steps would be. Brandon came…
Friendly Technician, fast service, I feel that I was Overcharged for actual work $400.00. Same service was quoted for $175.00 by an
Did an amazing job extremely fast and very polite.
Came within an hour or so. Explained what he was going to do and costs prior to doing job. Completed said job and did a great job! Will use again should ever be needed!
A tech came out quickly and got the job done, even though it took some time and effort to do so. Although I hope not to have any plumbing problems in the future, I’ll call Roto-Rooter again if I do!
Great customer service!!! Made sure my bathtub was unclogged.
Daniel was great! He was done quickly and left the place clean.
Daniel was great at cleaning the drain
Honest, respectful, and you could tell it wasn't their first day on the job. Great quality service and will definitely call again if needed. Kitchen sink working again, thank you, and provided insight how to remedy for future.
Jorge was very knowledgeable and professional. Would highly recommend
2nd man did not come over to put camera in sewer pipe to see where blockage is.
Armion was excelent!
Amazing service and very timely!
Great job, very thorough to ensure job was complete. Professional and friendly as could be.
Armion technician is a professional of what he does 💯
Great job but expensive
Roto-Rooter technician Sarai knocked it out of the park. Very friendly on a professional level. Not only did she resolve my plumping problems, she answered all my questions. If I ever need a technician to come out again, I will be requesting Sarai.
Sarai was very professional explained to me the whole process and unclogged my drain. Also the supervisor was very helpful and they explained and have really good advice and tips not to have this happen again. Thank you guys so much!
Exceptional service. Very patient with excellent work ethic. Our plumbing problem was finally resolved thanks to Sarai!!
Sarai (spelling?) was excellent! Her customer service was exceptional - patient, caring, professional. Her expertise was a 10, as well ... fixed the problem, explained how it happened, and counseled me on preventative measures. Proactive and personable - Would hire her in a heartbeat! She represents RotoRooter well.
Although not happy with the first price I was given Richard worked with me and his company and got a reasonable price for the work he did which also was top-notch.... good man and thorough.
Sarai got the job done in less than an hour. She was thorough in checking all of the pipes in the house, rooting out over 50 feet. She is polite, kind, friendly and knows her work. AND she served our country, so I’d say she’s an amazing human. LOVED that a woman fixed our pipes. Thanks, Sarai!
Richard worked great with us and our situation. Helped us with our issue, overall great experience thanks to Richard!!
Would definitely use Roto-Rooter again. Mike was great!
nearly 700 dollars to clean out the main sewer line
Michael was so knowledgeable, respectful and very professional! Thank you so much for all your help! I had a fantastic experience and will definitely refer to my friends and family! Thanks again Michael!!
First of all I’d like to say that I live in Gary so I picked the location closest to my house, not sure if the plumber actually came from this location. So he arrived and told us what the problem was (tree roots) and that the service would cost $500 (regularly $575 but I used a $75 coupon) so I called my landlord to…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 237 | $328–$517 |
| Plumbing | 119 | — |
| Plumbing pipe repair | 67 | $327–$942 |
| Sewer cleaning | 50 | $340–$517 |
| Plumbing leak detection | 47 | $205–$520 |
| Toilet repair | 46 | $228–$585 |
| Sewer repair | 29 | $176–$687 |
| Sewage cleanup | 26 | — |
