How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%64+15.5Value 14%94+13.3Replies to reviews 7%100+7.1Craft & service penalty86−1.4Momentum penalty41−5.9Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORERoto-Rooter Plumbing & Water Cleanup
Merrillville, IN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 23 sink repair services · 4.8★ from 1,138 Google reviews
Report card
Percentile vs other sink repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: momentum.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for plumbing
Clear ✕All 119 Google reviews tagged “Plumbing” · showing 80
Jorge was very knowledgeable and professional. Would highly recommend
Jorge was excellent at explaining the problem and took care off things efficiently and courteously
Armion tech 601 was amazing! He explained everything that was causing my issue and he fixed it and made sure I received the best service. Very friendly and easy to work with. Thank you!
Ed #5256 was very helpful and knowledgeable about what was going on with my plumbing. He kept me Informed through the whole process. Also provided me with additional information about wet rug and, had more technicians come out to help. Matthew had to come and fix some plumbing that another company really messed up.
Armion, tech #601, was very thorough in his repair and a job that I thought would take hours took him less than 45 minutes. He helped fix a leak we caught early before it could do any structural damage to our house!
Steven was prompt and thorough, and Allen was very helpful in getting us set up for our insurance claim. I was very happy with the service I received.
The Rotor Rooter Team are so awesome!! Richard is a professional. Friendly well knowledgeable of everything. Richard helped me with fixing the issue in my home in an emergency situation. This is definitely a wonderful company to utilize in a time of need. Thank you for the great service The entire Roto Rooter Team provides to the community.
Eduardo 5256 Service was great and very helpful.
Sarai (spelling?) was excellent! Her customer service was exceptional - patient, caring, professional. Her expertise was a 10, as well ... fixed the problem, explained how it happened, and counseled me on preventative measures. Proactive and personable - Would hire her in a heartbeat! She represents RotoRooter well.
Although not happy with the first price I was given Richard worked with me and his company and got a reasonable price for the work he did which also was top-notch.... good man and thorough.
Richard worked great with us and our situation. Helped us with our issue, overall great experience thanks to Richard!!
Michael the guy who came to work on my house was amazing! Great costumer service! Highly satisfied! Michael is the man!
super friendly service. Quick.
Michael is a wonderful kind individual who clearly knows his work and above! He’s courteous and very eager to fix the issue!
Michael was very thorough in his work! He was able to answer all questions and keep us informed while he was working. He made a stressful process, painless and easy for us.
Mathew was very friendly, helpful and knowledgeable. As a woman who is unsure of what plumbing repairs may cost- I felt very comfortable and secure that Mathew was being honest and charged me appropriately. I feel I was lucky to have had him sent to my residence. Highly recommend.
Mathew was prompt, professional and got the job done correctly.
Very responsive, we usually get a technician to come over within the same day, even during busy holiday hours. After 2 other technicians had looked at it, Michael came to check on a backed-up main line in an old (60s-70s) house. Very friendly and professional service, and he worked hard without making any quick…
Marc came out and was extremely professional and helpful!!! My sump pump pipe was frozen and shooting water into my basement. The weather was absolutely terrible, it was freezing but he did what needed to be done! Not to mention it’s Christmas weekend! This is the second time I have used this company and I will use…
Did an effective job and cleaned up well after he was done!
Knowledgeable and thorough
Very fast, effective, and professional!
Very happy mike did the job quickly and was excellent with my grandson and our dogs.
My coworkers referred me to roto rooter for a basement issue. I was able to book easily on line and had a repairman come to my house on the exact time frame as promised. Michael was very thorough in the inspection of the issue and was informative with his explanation. I was able to understand the problem. Glad…
Very professional and right to the point! Came in and got the jobe done accurately all within 2 hours of me initially calling
Matthew was very Good he took his time if you want great service ask for the young man Matthew
We needed septic plumbing and I called around and they made time to come out and did not leave till the fixed the problem! I would definitely recommend them and call them again.
Eduardo was very informative and helpful! Will definitely use this service again!
The plumber Paul was excellent. He took his time to make sure everything was correct. Ran into a small issue after we thought the issue was resolve. At the end Paul got the toilet to work just find after removing the hour glass that my toddler flush down the toilet as a Souvenir for Paul to find. Over great job…
Eduardo 5256 is very professional installer.. And I would recommend him
Not only where they the only plumbing company to answer the phone, they came and fixed the issue same day. Every person I spoke to was very professional and courteous. Great communication. Eduardo came to handle our issue with our ejector pump. Knowledgeable, friendly and good, fast work. Will definitely do business with again. Thank you!
Eduardo - 5256 The business called before their arrival to let us know what time Eduardo would be here. As soon as he got here he got to work and resolved the sewer issues we were having. Great Service!!! Great Company!!!
Awesome service! Eduardo the technician was polite, on time, fast, and professional!
Eduarda was prompt to show up for a late night service request and did a honest walk through and opening of our home outdoor drainage. Thanks for your professional help, won't hesitate to call you for another job 👍
Eduardo was awesome. Very friendly and professional. He knew his stuff, answered all our questions. Had a leak in the main drain line and he found a section about to leak. Fixed it all which took over 8 hours to fix. Repair looks great and no more leaks! Would definitely request Eduardo to fix anything in the future.
Great service!!! On time and fast. But it is pricey
Eduardo was very professional and found the issue quickly as well as the solution for it! Highly recommend this tech for the job.
Edwardo (5256) was professional, knowledgeable, and got the job done.He showed me what had to be done and why. He did a great job!
Eduardo was 110% knowledgeable and professional. My issue is resolved and I couldn’t be happier! Excellent work.
Eduardo 5256 was great.
Was very considerate of my nieces sleep habits due to late shift work and explained each step of the repairs in detail. Semper fi Eduardo.
We worked with Eduardo and he was great! He was very professional and yet personal. He was so helpful and kind. He took his time and made sure that our problem was solved the same day.
Eduardo, tech 5256, was amazing! He made us laugh and he was super professional about telling us how to work everything and what he was doing. I really appreciate him and any problems in the future we have, we will definitely be giving him a call!
Eduardo (5256) came out to replace my sump pump in the middle of a snow storm. He was very professional and helpful. He arrived on time as promised and fixed my problem in a timely matter.
We called witha back up. They came out the same day. Gave us a quote. Scheduled the repairs within a few days time. Definitely calling them for future repairs.
Eduardo was very professional and friendly and answered all questions I had. Highly recommend this company because of him.
Arrived in a timely manner very courteous.
Awesome service from Yury!
The service was good and the repair tech named Chris was very pleasant and professional. My only problem with roto rooter is there prices.
Very fast and friendly! Upfront about the issue at my new home and quick to solve the issue.
Showed me the problem before and after repairing
Excellent professional job Repair of leaking drain in kitchen sink
I really appreciate his service and patience. I wouldn’t have been able to understand anything without his knowledge. I recommend the most highest points possible for this young man. Just because he put up with the most nastiest part of the basement that really needed to be done. He did not judge the area, he found a way to do his job.
Kemel is an experienced professional who just gets to work. He installed a new sump pump, back up batter sump pump, a new ejector pump, fixed my pipes where there was blockage, cleaned out sump pump drain/well and cleaned out drains. He worked from 9am - 5pm at my home without a break — amazingly professional and…
Great service from Fiden
Kemal did an amazing job and was so great at explaining what the issues were and fixing them. Highly recommend him if you need someone knowledgeable and professional. Will definitely request him for any future plumbing issues. Thank you Kemal for all your help😊
Fidan was awesome!! Stuck to it until the line was cleared. Very professional service! Would recommend there service to anyone having any plumbing or sewer issues!
Josias was extremely responsive arriving less than two hours after I called. He did not have luck clearing my line at first but worked his butt off for over 4 hours and persisted with a fantastic attitude. Eventually Josias was able to clear the line!
I've had a plumbing issue for quite awhile. No one seemed to be able to really fixed it. I can happily say it's finally fixed. Josias was very professional and problem solved the issue. He walked me through the procedure and what was going on. I will definitely be sticking with this service and giving them my business.
Eduardo 5256 Great job! He explained everything well
Always on time, always efficient, and always fair priced. Thank you Roto-Rooter!
There was water in my basement and the rain was coming down so it kept rising. The Technician Kemal 5437 arrived at his expected time and analyzed the problem, he told me what was needed and offered a variety of options. We selected a tiered approach and in less than hour the water was again being pumped out of my…
Eduardo was great! He kept me informed throughout the process and made sure I understand my options along the way. Highly recommend.
Yuri was knowledgeable and gave it to you straight. I would use the company again.
Spiro did a great job. Professional and nice clean up of space after completing rod out of kitchen sink.
I had to have the water line to my fridge repaired and Kemal did a fantastic job. He was on time, knowledgeable, and clean. Finished the job in about an hour and I'm very happy with the service. Will use this company again if a plumbing issue were to come up.
Jason came out and removed an Ejector Pump in the basement as well as install a new one. Service was fast and professional. He was very helpful in explaining why the problem occurred and how to prevent it in the future. Would use this service again.
Sinks in two adjacent rooms of my house were draining slowly. The pipes for both of them needed to be replaced. It turned out to be a major job! The plumber had to work for the entire afternoon to do thIs work. He was very diligent at his job, and very polite and respectful to me.
Yurry is professional, conscientious and thorough! I definitely recommend him!
Jason, thank you for not only replacing our sump pump but for the amazing customer service!!! We truly appreciate how knowledgeable and polite you were!! As 1st time homebuyers, we were so nervous & didn’t know what to expect but you really made this experience a pleasant 1!! I know house repairs come along with the…
Eduardo 5256 great service very knowledgeable about replacing parts and very friendly and professional an "A+" on all aspects of the job
Eduardo 5256 was great. He was helpful and knowledgeable. Would have him come back again if work needed in the future.
Fidan took his time and got the work done! I appreciate his time and effort
Eduardo 5256 was very professional, patient and made sure he kept me informed throughout the entire plumbing process. Excellent personality.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 237 | $328–$517 |
| Plumbing | 119 | — |
| Plumbing pipe repair | 67 | $327–$942 |
| Sewer cleaning | 50 | $340–$517 |
| Plumbing leak detection | 47 | $205–$520 |
| Toilet repair | 46 | $228–$585 |
| Sewer repair | 29 | $176–$687 |
| Sewage cleanup | 26 | — |
