How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%64+15.5Value 14%94+13.3Replies to reviews 7%100+7.1Craft & service penalty86−1.4Momentum penalty41−5.9Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORERoto-Rooter Plumbing & Water Cleanup
Merrillville, IN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 23 sink repair services · 4.8★ from 1,138 Google reviews
Report card
Percentile vs other sink repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: momentum.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for sewer cleaning
Clear ✕All 50 Google reviews tagged “Sewer cleaning” · showing 20
Our household had a rough four days this week, beginning Thursday morning with a sewer backup that affected our laundry room, bathroom, and family room. Thankfully, Roto-Rooter responded quickly, with a technician arriving within 90 minutes of our call. Unfortunately, our sewer cleanout had a reducing fitting that…
We had an absolutely exceptional experience with Eddy from Roto-Rooter. From the moment he arrived, he was professional, knowledgeable, courteous, and genuinely committed to making sure our problem was completely taken care of. Eddy took the time to explain what was going on, answered all of our questions, and made…
Excellent work handling "Rude" people. Excellent work Bruno and Max.
Jonathan was very professional, friendly, and educated. He did not rush my appointment and took his time to make sure the issue was resolved. Highly recommend roto rooter, and Johnathan!
Gus was awesome and very great work with! Would work with him again.
Great service and value
Great service and communication
I am so confused about these 5 star reviews. The positive is they will come out anytime. I should've known something was off when I could not get a quote or price range over the phone. I usually have my main drain cleaned out every 1 to 2 years. Normal maintenance. I pay about $200-250. Not bad. This time I called…
Jonathon was amazing! Very informative and quick. He answered all my questions and gave suggestions! I will definitely recommend Jonathon and Roto-Rooter! He provided premium customer service and he was able to alleviate the cost and provide me with the expertise! I highly recommend Johnathon and Roto-Rooter.
Couldn’t have asked for better service from the manager and the Technician. As far as I’m concerned, they went above and beyond what they had to. 10 out of 10 would recommend.
Yuri was very friendly and knowledgeable. The alerts were very helpful and accurate to track our appointment.
Our sewage was starting to back up came out on a holiday weekend and cleaned out the pipe. The 2 Danny's were very nice and went above and beyond to get pipe assess as our pipe was in a closet of the finished basement.
3rd company called out and finally able to get to unclogged. Should have called them first.
Technician was wonderful. Very professional. Very knowledgeable and had a very pleasant smile!
Although not happy with the first price I was given Richard worked with me and his company and got a reasonable price for the work he did which also was top-notch.... good man and thorough.
In and out Cleaned up Friendly
They were timely and through.
Professional, courteous, effective. Did not arrive at the time their system texted they would.
Service was professionally done by qualified technician. He was efficient and explained in detail the service performed.
Matt was very polite and knowledgeable. He performed the tasks needed to attempt to clear drain out to the street. He was confident in looking for assistance when all attempts would not work.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 237 | $328–$517 |
| Plumbing | 119 | — |
| Plumbing pipe repair | 67 | $327–$942 |
| Sewer cleaning | 50 | $340–$517 |
| Plumbing leak detection | 47 | $205–$520 |
| Toilet repair | 46 | $228–$585 |
| Sewer repair | 29 | $176–$687 |
| Sewage cleanup | 26 | — |
