How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%64+15.5Value 14%94+13.3Replies to reviews 7%100+7.1Craft & service penalty86−1.4Momentum penalty41−5.9Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORERoto-Rooter Plumbing & Water Cleanup
Merrillville, IN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 23 sink repair services · 4.8★ from 1,138 Google reviews
Report card
Percentile vs other sink repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: momentum.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for sewer cleaning
Clear ✕All 50 Google reviews tagged “Sewer cleaning” · showing 40
Our household had a rough four days this week, beginning Thursday morning with a sewer backup that affected our laundry room, bathroom, and family room. Thankfully, Roto-Rooter responded quickly, with a technician arriving within 90 minutes of our call. Unfortunately, our sewer cleanout had a reducing fitting that…
We had an absolutely exceptional experience with Eddy from Roto-Rooter. From the moment he arrived, he was professional, knowledgeable, courteous, and genuinely committed to making sure our problem was completely taken care of. Eddy took the time to explain what was going on, answered all of our questions, and made…
Excellent work handling "Rude" people. Excellent work Bruno and Max.
Jonathan was very professional, friendly, and educated. He did not rush my appointment and took his time to make sure the issue was resolved. Highly recommend roto rooter, and Johnathan!
Gus was awesome and very great work with! Would work with him again.
Great service and value
Great service and communication
I am so confused about these 5 star reviews. The positive is they will come out anytime. I should've known something was off when I could not get a quote or price range over the phone. I usually have my main drain cleaned out every 1 to 2 years. Normal maintenance. I pay about $200-250. Not bad. This time I called…
Jonathon was amazing! Very informative and quick. He answered all my questions and gave suggestions! I will definitely recommend Jonathon and Roto-Rooter! He provided premium customer service and he was able to alleviate the cost and provide me with the expertise! I highly recommend Johnathon and Roto-Rooter.
Couldn’t have asked for better service from the manager and the Technician. As far as I’m concerned, they went above and beyond what they had to. 10 out of 10 would recommend.
Yuri was very friendly and knowledgeable. The alerts were very helpful and accurate to track our appointment.
Our sewage was starting to back up came out on a holiday weekend and cleaned out the pipe. The 2 Danny's were very nice and went above and beyond to get pipe assess as our pipe was in a closet of the finished basement.
3rd company called out and finally able to get to unclogged. Should have called them first.
Technician was wonderful. Very professional. Very knowledgeable and had a very pleasant smile!
Although not happy with the first price I was given Richard worked with me and his company and got a reasonable price for the work he did which also was top-notch.... good man and thorough.
In and out Cleaned up Friendly
They were timely and through.
Professional, courteous, effective. Did not arrive at the time their system texted they would.
Service was professionally done by qualified technician. He was efficient and explained in detail the service performed.
Matt was very polite and knowledgeable. He performed the tasks needed to attempt to clear drain out to the street. He was confident in looking for assistance when all attempts would not work.
Matthew was very professional and courteous and genuinely concerned!
Very professional and didn't mind me watching
Knowledgeable and thorough
The guy came out within 4 hours from my emergency phone call to them. So far so good that the sewer is running properly. The one thing I suggest is talking them down on price. The original price quoted was $600, when he heard us talking about doing it ourselves with a rented machine, he came down to $425. Also gave me a 6 month warranty.
Great company , Matthew came out very cool and friendly ! The guy treated me like family he told me what I didn’t want to hear but had to hear and he fixed the problem 👍 he diagnosed right the first time and he didn’t waste time. He is the one of the company’s top guys I can tell. good job
Matt was very professional and detailed in the work he provided and explained everything throughly when we had questions. Would definitely recommend him.
Plumber 5256 Eduardo was very informative and great personality.
Fantastic job by service technician, Eduardo #5256. He went above and beyond to make sure our sewer line was root free.
Eduardo 5256 did a good fast job. 👌
Eduardo - 5256 The business called before their arrival to let us know what time Eduardo would be here. As soon as he got here he got to work and resolved the sewer issues we were having. Great Service!!! Great Company!!!
Sanin explained step by step what he was going to do and why. Also provided tips and suggestions. He was very professional and nice.
Had my sewer line cleaned. Keenan was very nice and did an exceptional job. Would highly recommend!
Awesome service! Eduardo the technician was polite, on time, fast, and professional!
Eduardo #5256 was extremely professional 👏 and I will use Roto Rooter again for my plumbing work.
Eduardo 5256 was efficient and fast and kind/curteous
Eduardo 5256 did an excellent job taking care of our problems with the sewer.
Edwardo tech #5256 was a very pleasurable gentalman to deal with. He explained step by step of what he was doing and told us right where the clog was in the pipe. I would highly recommend doing business with them.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 237 | $328–$517 |
| Plumbing | 119 | — |
| Plumbing pipe repair | 67 | $327–$942 |
| Sewer cleaning | 50 | $340–$517 |
| Plumbing leak detection | 47 | $205–$520 |
| Toilet repair | 46 | $228–$585 |
| Sewer repair | 29 | $176–$687 |
| Sewage cleanup | 26 | — |
