Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Roto-Rooter Plumbing & Water Cleanup logo

Roto-Rooter Plumbing & Water Cleanup

Plumber · New Bedford, MA · reviewed since 2020

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%58+8.2Replies to reviews 7%100+7.1Craft & service penalty83−1.7Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#49 of 61 drain cleaning servicesPosition by Experts Score among all companies we track in this category. · better than 20%
4.8 ★★★★★ 1,624 Google reviews · 24 photos
93%five-star reviews
4.89★last 12 monthsAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$667typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
📞 Call (508) 441-3213Request a call backWebsite ↗

Roto-Rooter Plumbing & Water Cleanup at a glance

Google reviewers rate Roto-Rooter Plumbing & Water Cleanup in New Bedford, MA, 4.8 out of 5 stars based on 1,624 reviews, with the owner responding to all feedback. Customers frequently praise technicians for punctuality, professionalism, and effective resolution of issues like clogged drains and leaks, noting clear communication and helpful maintenance tips. However, recurring criticism in lower-star reviews highlights high service costs and aggressive upselling tactics, with some customers reporting misdiagnoses or unexpected charges for simple repairs.

  • Google rating: 4.8 out of 5 from 1,624 reviews (93% five-star).
  • Reviews on this page: 1,624 Google reviews (1,166 with written comments, 9 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: October 24, 2026.
  • Service: Drain Cleaning Service serving New Bedford, Massachusetts.

Data from Google, last updated October 25, 2026.

Score profile vs other drain cleaning services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

Satisfaction87Reliability85Craft & service83Value58Momentum100Replies to reviews100Satisfaction: 87 (median 93)Reliability: 85 (median 92)Craft & service: 83 (median 96)Value: 58 (median 100)Momentum: 100 (median 100)Replies to reviews: 100 (median 93)
This companyDrain Cleaning Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roto-Rooter Plumbing & Water Cleanup: 87/100 on this factor. Category median: 93.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup: 85/100 on this factor. Category median: 92.A
85
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roto-Rooter Plumbing & Water Cleanup: 83/100 on this factor. Category median: 96.A
83
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup: 58/100 on this factor. Category median: 100.C
58
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roto-Rooter Plumbing & Water Cleanup: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup: 100/100 on this factor. Category median: 93.A
100

Bar = this company · dark tick = category median.

Star ratings

1,624 Google reviews we collected

  • 5 stars1,51593%
  • 4 stars503%
  • 3 stars80%
  • 2 stars80%
  • 1 star433%

Praise vs complaints

Phrases our text analysis found in 1,166 written reviews

  • Praise2,21396%
  • Complaints864%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price148%
  • Reasonable10660%
  • Overpriced3117%
  • Not sure2715%
$667+33% vs typical drain cleaning services

Middle half of what 169 customers paid ($502–$767) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude72031%
  • Speed & response52623%
  • Quality & results42018%
  • Communication24611%
  • Would recommend22910%
  • Price & value1145%
  • Honesty & trust442%

What customers talk about

We read 1,166 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “He has a great heart and very caring of his career.”
    “Formal Complaint: Repeated Misdiagnoses, Unprofessional Conduct, and Unjustified UpsellingService Dates: March 2, 2026 and August 2026Issue: Failure t…”
  • “He did the job quickly and was very pleasant to deal with.”
    “They left me hanging on a emergency call after their plumber couldn't fix the blockage so he said the camera guy would come that same day but never showed up.”
  • “Kiro was fantastic - very professional and did an amazing job fixing our toilet.”
    “I am writing to formally complain about the poor quality of service, lack of basic troubleshooting, and predatory pricing tactics I experienced from t…”
  • “His communication and explanations were professional and on point.”
  • “I recommend Ralph for any problem that you try to fix but ask for help.”
    “Stay away from this company they are a complete money grab”
  • “…ces online, on a holiday, and fixed the issue within an hour - it was worth it for me!…”
    “Please be careful with this company as you may be over charged as I was.”
  • “I highly recommend Roto-Rooter, and especially these two technicians, for anyone needing fast, reliable, and professional plumbing service.”
    “This place is a complete scam the wanted to charge me 3k to install a washer and dryer which already had hooked up connection.”

People customers mention

  • Ron 51 reviews
  • Gilbert 36 reviews
  • Ralph 28 reviews
  • Justin 20 reviews
  • Ethan 16 reviews
  • Ronnie 13 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Jim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Ronnie came in and did what 4 other plumbers could not do - unclog my bathroom sink. He did the job quickly and was very pleasant to deal with. I would highly recommend Ronnie to anyone looking for drain cleaning services.

Paid $600–800Reasonable priceDrain cleaning
Cathy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

While my clogged shower was not an emergency, they did come within two hours. it took about 30-40 minutes ,he did a great job ,left the bathroom clean and he was very pleasant. I did think the price was quite high for just a clogged shower drain that got snaked.

Paid $600–800OverpricedDrain cleaning
trevorLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The employee was extremely pleasant.. unlike the last one that came to my house to snake.. also found out that he lied to me because he was LAZY and didnt want to work.. so i paid $350 for him to pretty much do nothing but the employee today 👍🏼

Paid $1,400–1,600OverpricedDrain cleaning
Paula8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The job was done quickly and efficiently. They were very friendly and provided tips to keep my sink and disposal working properly.

Paid $400–600Reasonable priceDrain cleaningFaucet repair
PATRICK3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We were having issues with the main line in our home. The technician came and had the problem solved in less than an hour. He was quick, polite and even gave us tips on how to prevent the issue in the future. Thanks so much!

Paid $600–800Reasonable priceDrain cleaning
Josh5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I recently had Roto-Rooter out to my home, and I couldn’t be happier with the service. The two technicians were professional, courteous, and worked efficiently from start to finish. They took the time to explain everything they were doing, answered all of my questions, and made sure the job was done right. They left…

Paid $600–800Not sureSewer repair

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning433$248–$593
Plumbing159—
Toilet repair91$239–$680
Sewer repair62$417–$2.1k
Plumbing pipe repair58$353–$1.4k
Sewage cleanup47—
Sewer cleaning39$328–$705
Plumbing leak detection39$205–$630

Compare with

Photos

Customer reviews

4.8 ★★★★★ 1,624 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Steven Bartlett3 reviewsTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have to admit. This was the first-time I've ever called a plumber as a home owner. Ralph has well over achieved the expectation of a plumber. Very well maintained and honest. He has a great heart and very caring of his career. I recommend Ralph for any problem that you try to fix but ask for help. Thank you .

Response from the owner · a day ago

Thank you, Steven! We're glad to hear that Ralph exceeded your expectations and provided such caring service. Your recommendation means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]

Jessica Murphy4 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kiro was fantastic - very professional and did an amazing job fixing our toilet. Helpful, responsive, and got the job done!

  • Services: Toilet repair
Response from the owner · 6 days ago

Thank you, Jessica! We're glad to hear that Kiro provided fantastic service and got your toilet fixed efficiently. We appreciate your feedback! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]

Jim2 reviewsTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ronnie came in and did what 4 other plumbers could not do - unclog my bathroom sink. He did the job quickly and was very pleasant to deal with. I would highly recommend Ronnie to anyone looking for drain cleaning services.

  • Price assessment: Reasonable price
  • Price: $600–800
  • Services: Drain cleaning
Response from the owner · a week ago

Thank you, Jim! We're glad to hear Ronnie was able to help with your bathroom sink and that you had a positive experience. We appreciate your recommendation! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]

Cathy Dermody5 reviewsTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

While my clogged shower was not an emergency, they did come within two hours. it took about 30-40 minutes ,he did a great job ,left the bathroom clean and he was very pleasant. I did think the price was quite high for just a clogged shower drain that got snaked.

  • Price assessment: Overpriced
  • Price: $600–800
  • Services: Drain cleaning
Response from the owner · 3 weeks ago

Thank you, Cathy, for your feedback! We're glad to hear that our team was able to address your clogged shower promptly and left everything clean. We appreciate your comments about the pricing and will take that into consideration. Your satisfaction is important to us! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]

Sarah FolgadoLocal Guide · 15 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dominic was great. His communication and explanations were professional and on point. Very polite, very respectful and caring. Definitely recommend Roto-Rooter services.

Response from the owner · a month ago

Thank you, Sarah! We're glad to hear that Dominic provided such great service with clear communication and respect. Your recommendation means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]

Catherine Wilson3 reviewsTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We are very pleased with the work that the plumber did. He was kind, quick and informative. Very pleased.

Response from the owner · a month ago

Thank you, Catherine! We're glad to hear you were pleased with the plumber's work and found him kind and informative. Your satisfaction means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]

Jack Pot1 reviewTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Gilbert was amazing. On time, worked extremely hard to fix our clogged drain. Professional, polite and a wonderful technician who saved us from clogged drain, leaks and further damage. Would recommend Gilbert at Roto Rooter to everyone!

  • Price assessment: Reasonable price
  • Services: Drain cleaning, Plumbing pipe repair, Garbage disposal repair
Response from the owner · a month ago

Thank you, Jack! We appreciate your kind words about Gilbert and are glad to hear he provided such excellent service. Your recommendation means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]

trevor dufresneLocal Guide · 11 reviewsTotal number of Google reviews trevor has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The employee was extremely pleasant.. unlike the last one that came to my house to snake.. also found out that he lied to me because he was LAZY and didnt want to work.. so i paid $350 for him to pretty much do nothing but the employee today 👍🏼

  • Price assessment: Overpriced
  • Price: $1,400–1,600
  • Services: Drain cleaning
Kelly StLaurent2 reviewsTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ron came shortly after I called and was quick on resolving the problem.

  • Price assessment: Reasonable price
  • Price: $400–600
  • Services: Garbage disposal repair
Response from the owner · 3 weeks ago

Thank you, Kelly! We appreciate your feedback and are glad Ron was able to help you so quickly.

Paula Forsee8 reviewsTotal number of Google reviews Paula has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The job was done quickly and efficiently. They were very friendly and provided tips to keep my sink and disposal working properly.

  • Price assessment: Reasonable price
  • Price: $400–600
  • Services: Drain cleaning, Faucet repair
Response from the owner · a month ago

Thank you, Paula! We're glad to hear that the job was completed quickly and efficiently, and that our team provided helpful tips. Your satisfaction means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]

Roto-Rooter Plumbing & Water Cleanup on Google Maps →

Business details