How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%58+8.2Replies to reviews 7%100+7.1Craft & service penalty83−1.7Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORERoto-Rooter Plumbing & Water Cleanup
New Bedford, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #49Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 1,624 Google reviews
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Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for drain cleaning
Clear ✕All 433 Google reviews tagged “Drain cleaning” · showing 360
Ronnie came in and did what 4 other plumbers could not do - unclog my bathroom sink. He did the job quickly and was very pleasant to deal with. I would highly recommend Ronnie to anyone looking for drain cleaning services.
While my clogged shower was not an emergency, they did come within two hours. it took about 30-40 minutes ,he did a great job ,left the bathroom clean and he was very pleasant. I did think the price was quite high for just a clogged shower drain that got snaked.
Gilbert was amazing. On time, worked extremely hard to fix our clogged drain. Professional, polite and a wonderful technician who saved us from clogged drain, leaks and further damage. Would recommend Gilbert at Roto Rooter to everyone!
The employee was extremely pleasant.. unlike the last one that came to my house to snake.. also found out that he lied to me because he was LAZY and didnt want to work.. so i paid $350 for him to pretty much do nothing but the employee today 👍🏼
The job was done quickly and efficiently. They were very friendly and provided tips to keep my sink and disposal working properly.
We were having issues with the main line in our home. The technician came and had the problem solved in less than an hour. He was quick, polite and even gave us tips on how to prevent the issue in the future. Thanks so much!
The person did his job excellent but pricing was way too much
Very knowledgeable and professional. Got the problem resolved quickly.
I had a kitchen sick that kept backing up. I contacted roto rooter through their website. Someone contacted me almost instantly and set up an appointment that worked for me. Vivian showed up on time, diagnosed the issue and took care of the problem. I highly recommend him. Check the app for coupons!!!
Just had a blockage outside. He snaked it and it lasted 30 minutes or less. I’m so upset that it cost me 620. I’m a senior citizen and live alone. That really upset me. Other than that, your technician was awesome. I just cannot believe the price for 20 to 30 minutes service.
Vivian rocks he came in with professional courtesy and quickly fixed our clogged pipe. He made out daughter smile which meant a lot. Great company 😃
Ralph performed a miracle in a short time! Was able to unclog my main line with his equipment even after my plumber was unsuccessful using the same equipment. Great attitude towards the task and conquering the objective! Water is running smooth through all 4 bathrooms, kitchen etc. Thank you Ralph!
Explained things well. In a timely manner .
The team are very professional and very sincere to their customers during their time of distress. I would recommend them to anyone who’s dealing with plumbing or sewer issues.
It cost a lot but for a service that came within 24 hours, being able to schedule services online, on a holiday, and fixed the issue within an hour - it was worth it for me!
Same day service for a clogged shower drain. Everyone I spoke to was friendly and helpful. Since it was after 5, so they assigned it to someone that lives over an hour away. Felt so bad it took him two and a half hours to get here in horrible traffic. Ralph was great. Quick, efficient and knowledgeable. Hope he gets home safely!
Very fast and efficient and professional!
Quick service, very friendly and knowledgeable technician. Would recommend!
Your men were knowledgeable, professional, and very helpful. Their attention to detail and efforts to correct our plumbing problems was Exceptional
Sewer backup likely caused sewer line clog and resulted in fast services being needed. Response was immediate. Technician was absolutely stellar. Quick and effective service, advising me of every step he was taking and making sure I approved it. As worried about the cleanup as he was solving the problem. And, he did…
Vivian was professional, very courteous, very clean, he was really amazing during a stressful situation. He explained everything and was very competent in his skills and knowledge and ability to explain to a non plumber! Thank you again
I had a great experience. They were professional, arrived on time, and communicated clearly throughout the entire process. What I appreciated most was how they took the time to walk me through the issue, explain what was causing it, and outline the repair options without any pressure. The work was done efficiently.
Roto-Rooter was prompt and kept me updated on the arrival of the technician. The tech, Vivian, did a thorough investigation and mitigated the problem quickly.
Live representative answered first ring, took my basic info and gave me her best estimate for a tech to be out. Within 20 min I received a phone call from another real person and with an update of less than what I was expecting with the name of the tech that would arrive. He arrived promptly and was very polite…
Vivienne, from Roto-Rooter was excellent. He diagnosed thee problem by comprehensively checking various pipes and origins. He had a tarp and cloths and protected the wood floor. He was very neat and cleaned up under the sink very neatly. He also reseated the sink drain that had begun leaking due to age and our over…
My problem was that the main septic pipe from the house to the cesspool was completely blocked from roots growing inside the pipe over years. I am giving a 5-star rating for the following reasons: The Roto-Rooter service person (Ralph) came to my house within an hour of my call. Ralph was very experienced and knew…
Vivian was a great help. Showed up early and fixed our clogged sink in no time.
Ralph was here on time. He was very polite. Very helpful showed me exactly what the issue was. His service was quick and when he left, it was so clean you wouldn’t even know he was here.
Vivian did a great job fixing my pipe blockage. My house doesn’t have the most ideal access to the piping and he handled it promptly and professionally.
Vivian was extremely helpful. He explained everything and got the job done.
Technician was very knowledgeable, thorough and friendly.
Vivian was very professional and accommodating.
Excellent job. You get what you pay for.
Excellent customer service. Fixed the issue within the hour. Explained everything thoroughly. Left no mess. Thank you, Justin. You're amazing 🙌
Great, honest service on my dishwasher line.
All well! Prompt - professional - knowledgeable Job well Done
Steude was absolutely fantastic, kind and incredibly efficient fixing a drainage issue I had been dealing with. He was upfront about the work and price, and I would absolutely recommend to those in the Boston area.
JJ was amazing. He explained everything he was doing and went over all costs . He was very neat and courteous. I would highly recommend him. He's an asset to your company!
Ralph explained everything to me. He is a good educator. He offered me prevention advice. He is an excellent professional. Thank you Ralph.
JJ was a great deal of help. He executed the issue and was very polite while doing so I would highly recommend him to any of my friends and family.
Justin and Ethan were super knowledgeable and helpful. They explained every step and gave tips for the future. I would 100% use roto-rooter again and specifically Justin and Ethan
Called them because my kitchen sink was backing up into my dishwasher and sink would not drain, Ralph showed up on time and was good But the price paid for clearing the blockage was absurd, Over $700 to unclog a kitchen sink???? Can't say I would recommend or use again! Definitely not happy with this outrageous charge.
Justin and Ethan did a great job! Efficient and excellent communication!
JJ and Ethan showed up, explained unclogging my kitchen sink in detail, then went to work! I love that I have a six month guarantee that they will come back out if I have a problem again, for no charge. But let’s hope I don’t need them again.
The technician’s was professional and clear about their job description and resourceful
Roy did a fantastic job. Nice/professional and cleared our drain!
Justin and Ethan were very helpful in a trying situation and very pleasant answering all my questions I highly recommend Rota-Rooter
The service i received from Ralph was good, got my tub unclogged efficiently and cleanly but the pricing was not upfront and changed value after the job was done.
Excellent and timely service! These guys are great!
Roto Rooter technicians JJ, field trainer and Ethan worked incredibly hard to clear A stubborn drain. In order to access the drain, two older almost-hidden caps were carefully sawed off and the line was snaked and opened sufficiently for water to flow! Technicians checked and rechecked the water flow, put on new…
Fantastic service, JJ & Ethn were great! Helped us out of a jam, were honest and straight up. Thanks!
Had a serious blockage in my home. I called and within an hour and a half Vincent showed up at my door. He was very professional and pleasant. The job done within an hour. Thankfully it wasn't real bad. (But the mess was lol) I'm very pleased with my service from beginning to end. I will do business again if I ever…
Great service! Roy was very friendly and knowledgeable! Kept me posted on arrival times and explained the service he would provide. Thank you Roy!
Prompt response, great communication, and quality work.
Ralph was hands down the best, we had one of the tougher drain issues.. but his persistence spoke volumes. Was here for almost 3 hours working tirelessly. 10/10 would recommend and honestly I’d ask for him by name (if ever given the choice)
ROY IS THE MAN! Very professional and honest and got the job done asap!
Prompt and courteous service. Reasonably priced. Solved the issue without jumping to the pricy option.
An awful situation was quickly resolved by JJ & Ethan. JJ explained everything to me, answered any questions I had. Ethan assisted in the process as well as any questions . They cleaned any water that had leaked out and check the toilet and water before leaving . Highly recommended these two young men !
Stu (sp?l was the best, knowledgeable, patient, figured out our system and issue!! Thank you !
Excellent service! JJ and Ethan were so kind and helpful and were able to help resolve our sink issue quickly and efficiently. Thank you!
Ralph was great to work with. From the start, he was professional and friendly. The booking process was very easy, and a representative got back to me within an hour of submitting my request through the website. I would highly recommend them to anyone in need of plumbing support, and especially Ralph.
We had an emergency at the worst possible time, the day after a record blizzard. Stu was sent and my experience with him was great right from the start. Stu had trouble pulling into my driveway due to the snow still in the street. Stu did not give up and managed to pull his van into the driveway. During the…
Called for a clogged drain and they showed up fast, cleared it quickly, and left everything clean. Great service. Would definitely use them again.
Ralph was great. Came on time and fixed the shower drain perfectly
JJ and Ethan were total professionals. They respected the house and worked quickly to resolve our issue and were a pleasure to work with. You’d be lucky to get this team.
At 8:00 pm, I discovered a sewage backup in my downstairs bathroom. I called Roto-Rooter expecting a long, stressful night. Ralph arrived quickly and, within minutes, had correctly diagnosed a main line blockage. He explained what was happening clearly, worked methodically, and never rushed despite the late hour.…
Responded quickly. Only problem is that second repair man on the scene later tried aggressively to “up sell.”.Did not like the pressure.
They sent Ralph, who was quick and professional. He had the deep clog removed from my kitchen sink in under an hour.
The team arrived quickly and did a very thorough job and cleaned up well afterwards. They were very courteous and efficient. I strongly recommend them.
Justin and Ethan were quick and efficient getting the job done. Very friendly and explained everything very well
Technician was excellent. Explained clearly what needed to be done and the cost. He was very neat and cleaned up after. Paper work was easy to understand showing guarantee labor and break down of cost. Would highly recommend the technician to neighbors/ friends.
We had a main line backup at our home, and Vivian did an amazing job from the moment he arrived. He showed up quickly even on a Saturday evening (he also had to come back to the house about a half hour later as we needed the city approval before he could move forward with the work), he was incredibly polite, and…
Service technician was competent and friendly and performed required work quickly.
Great job. Very friendly, professional and efficient. Thank you!
I called first thing in the morning and they were at the house within an hour. Very nice tech named Roy did an awesome job, cleaned up after himself and explained everything along the way. I would definitely call them again.
Justin did a great job!
JJ was polite, professional, knowledgeable, and extremely helpful. If it weren’t for him I probably would’ve baulked and gone elsewhere. He’s a great asset to your organization.
My main drain had become totally blocked over the Thanksgiving weekend. I made a same day/Saturday appointment online and they were able to arrive in about one hour. The tech (J.J.) removed a first floor toilet to access the drain and was able to clear the obstruction (roots) with their auger. The toilet was then…
Great services
Justin was great, very friendly, thorough, efficient, and informative. I highly recommend him! We had a clogged kitchen drain, that he was able to snake quickly, and then took the time to ensure the drain was fully flushed and running clear. Justin provided great advice for avoiding any future issues, and products…
JJ was amazingly polite and professional. Explained every step in detail and seemed super knowledgeable. Process was relatively quick and he cleaned up thoroughly after work was done. Thanks so much!
Vivian is amazing and is an expert with over 20 years of experience. He came up with the solution to our slow drain issue just based upon my verbal description of what was going on and confirmed his initial assessment through a thorough physical inspection. He did his best to save us money at every step of the…
We had a blockage that we thought was from our kitchen sink garbage disposal that our talented brother-in-law couldn’t get cleared after opening up the drainage pipes and running a snake through them so we called Roto Rooter and hoped for the best. Ralph, the tech arrived within the time period the scheduler had…
Vivian was great explaining everything, job well done!
Technician was great. Very knowledgeable. Shower is working great.
Terrific service, professional, organized, clean and helpful. Thank you Vivian!
Justin was great. He was efficient, informative and extremely helpful. Would definitely recommend.
Incredibly efficient from start to finish. I called at 9:30pm on a Friday for a clogged sink and at 8:30am on Saturday Justin was snaking out the line. He was terrific. Very professional. Will use again.
Quick and easy to work with, understanding of my situation and accomodating in fixing it
My service person Justin was amazing
Justin, the service person/tech, couldn’t have been nicer and more efficient. He clearly explained what he was going to do and who else would be coming to our home to clean up and do additional plumbing work. He also sold us a product that would help keep our drains clear. He is a great representative for your company!
Justin was great. Courteous with his service. Clear in explaining the process and outlining the solutions to my issue.
Very good tech.would have again
Great service
Vivian was courteous and professional and worked diligently for 2 hours to unclog our drain.
Justin was excellent! Knowledgeable and reassuring when he came to help with a clogged drain. Cleaned up after, too. Thanks!!
They came out quickly on Saturday to unclog my main line drain. He was professional and knowledgeable and answered my questions about my septic system.
Justin was knowledgeable and professional!
Justin was very knowledgeable, explained how my sink and bathtub drains are connected, and how a clog occurs. What to do to prevent future clogs. I wish Roto Rooter has more technicians like him. If you do, I wouldn't hesitate in calling Roto rooter next time, given how expensive you are. Justin explained what he…
Justin (JJ) was fantastic. He was very thorough in explaining everything, was helpful and fast. Greatly appreciated his assistance and knowledge.
Vivian came to my home and was polite and communicated very well. He went about his work efficiently and was successful in resolving my drain clog. He educated me on how to keep it clean in the future. It was a job well done! My only negative feedback is that I thought the price was excessive. Thanks
Ron did a great job and they responded very quick
Rob and Ralph were awesome. Explained everything- quick and neat.
Ron was great. He arrived in the assigned window, was efficient and super friendly!
Wonderful, helpful! Carl was amazing and efficient. Gave tips for future maintenance. Honored a better discount than I found his service was impeccable. Roto Rooter is always my go to, however Carl was the best technician I have received thus far. We are very grateful, and my mother in-law is far more grateful as this service was in her part of our home!
Ron was absolutely amazing!
Ronnie came and cleared the drain and took care of the problem. He was knowledgeable and efficient and highly recommend him.
The gentleman was super nice and did the repair quickly!
I received excellent service and any questions I had were answered in a friendly and thorough manner.
Ron was great and personable. Took his time to explain everything that he was doing.
Romaine came to my home today and explained everything he was going to do to clean my shower drain and then quoted me a price before doing anything. I was very pleased with the results and his professionalism
Great service, and very quick to schedule service and appointments.
I would Recommend him all the time he was great did more than he needed to
While the plumber and cleaner were both quick and professional the video inspector didn't provide me with either pictures or video just a proposal for work I can't make an informed decision for that kind of money on his word alone
Top and bottom excellent work
Ronnie was amazing! He was professional, courteous, quick and thorough. He fix our problem and no time at all! If we ever have an issue like that again, we hope we get Ronnie again. He was also a pleasure to have in the house. He was so kind and responsive.
Carmelo was very professional and did a great job explaining the problem and what he did to remediate it. Highly recommend!
Plumber was very knowledgeable and professional. Would highly recommend.
Ron was an excellent technician and did a great job. I was extremely disappointed with the price as it was way too high but Ron could not have been nicer and more helpful, let alone successful. Thank you. His employee number was 5592.
Arrived in 1 hour on a Sunday, worked a difficult long drain with a heavy machine up 3 stories. Excellent work from a very talented and personable person. Thank you!
Your prices are astronomical, but Brendan professionalism and customer service were top notch and the only reason for the 5 stars.
James our RR tech was extremely professional and did not give up until the job was completed I’d highly recommend RR based on James and the other crew people who assisted in a quality performance
James did an awesome job for us! It was a tough blockage and he was able to pinpoint the location and fix the problem! James was on time, neat, professional, and cleaned up everything when he was done. I would definitely go with Roto-Rooter again and recommend them to anyone in need of plumbing services! Thanks again!
Thanks to Evan for coming out to fix the issue so quickly. I've used Roto Rooter in the past and they always have great customer service from the beginning to the end.
Quick, clean and prompt.
My wife could smell somthing bad in our cellar. After my infestacation I came to them conclusion that our ma on sewer was plug up. I informed roto rooter and they spent a tect over.
Brendon kept me informed during the process and a summary at the end. His work was neat very professional. Michael explained what a big issue was and priced out a repair cost. Roto rooter was able to show me what my situation was, verify it ( important to me to do that)
Came on time, polite, responsible, did thorough work and finished well
We thought the service was excellent. Roto Rooters response was immediate. They didn’t quit until they identified and solved the problem. Kyle and Ron were courteous, hard working and very qualified. I would definitely call Roto Rooter again if we have any more problems.
James was excellent. Explained what (and why) he was doing and made sure to double check everything. Cleaned up beautifully and also used the bulkhead entrance to avoid walking across the hardwood. Very considerate. Provided useful tips so that we can keep the drains are running smoothly.
Vincent was prompt, professional and courteous! Explained everything, he fixed the issue quickly and left the area clean!
Mr. Ron showed up to our dental office shortly after a we called Roth Rooter to evaluate a clogged plaster drain. He checked the problem very professionally and used his very efficient tools to open the drain in a short period of time. At the end, he re-evaluate to make sure the problem has been resolved. I’m very…
I called Rotor Rooter because I had water in my basement and couldn't clear it.....they were great. Clean up was excellent. They even took away all my damaged items.....Jimmy Robinson was excellent to deal with. He went above and beyond with the cleanup....and the others were great as well
I had a blessed experience with this company this was my first time dealing with a toilet clog this bad and my landlord was very upset about the situation the kids were running around and my little ones were sick and on top of that wI had a mess from the toilet overflowing in poop it was very stressful and the…
Brendan, was super professional, arrived right when they said he would and explained everything thoroughly. Was very happy with his work.
Tech was very knowledgeable, polite, professional and cleaned up after and left no mess. Would highly recommend him and use him again.
Our service man was professional, took the time to explain what he was going to do, corrected the problem. Left the area cleaner than it was. Could not have been happier with the job he did.
Good guy !
Fast, professional service 👌
My services technician Ron was very professional. He unclogged my kitchen drain and explained what caused the clog. He was very hard working, knowledgeable and patient. I’m impressed with the services I would high recommend Ron he was very professional and customer service oriented.
Good
My basement was flooded because of a clogged drain, the plumber who came was courteous and friendly, everything was explained to us thoroughly and the job was done Quickly and efficiently. We are very pleased, and would recommend this company highly, especially the plumber whose name is Ronald Ron for short.
The service technician Ron 5592 was FANTASTIC! He not only fixed the problem but gave us very helpful tips on how to avoid the clogs we perennially get in our bathroom sink. So we got a great education as well as a working sink. Thank you, Ron!!!
He did great, he took his time and left it perfect!
Great service!! Brendan was excellent, professional and courteous. He got the job done quickly.
Great service!
Took 3 hrs it was a tough clog but Vincent did it!
The technician was great! But the cost of $599 is just nuts!
$260 to unplug a toilet I thought was quite excessive.
He was very professional and helpful
My kitchen sinks we're backing up due to clogged drain. I called the competition but they wouldn't get me in until the next day I called Roto-Rooter the tech arrived at my house when promised, he was knowledgeable, professional and friendly. I would definitely recommend!
We had water in the basement that was a back up from the sewer drain. Each technician was quick to respond and detect what was needed. In he end it was Mario who did the jet power cleaning and blasted through approx 50 ft of grease and clogs to get the water flowing again. He was very courteous and explained…
MARIO RICK CARMELLO DARREN AND CHARLES HAVE ALL BEEN AMAZING!. These guys are super fast super professional and really do a great job. It was a pleasure to work with all and the job still has another portion to go BUT so far so good!
Harry was very helpful and worked quickly. He answered all of my questions and was friendly!
They were to our house within two hours on a Sunday and were able to fix the issue within five minutes. Really great service and Harry is a great guy.
Roto Rooter’s service man did an awesome job. Mario was very professional, courteous and friendly. He did an excellent job with the jet cleaning off the drains and debris and tree roots that form in the line and he did an excellent job. I am very pleased with the service, I would recommend Roto Rooter’s to everyone…
I could not be more impressed with Roto-Rooter. I needed a sink drain cleared at my elderly parents house and called Roto-Rooter. From the time I hung up scheduling the appointment until Harry showed up was less than an hour! Harry was polite, professional, and fixed our issue almost instantly. He took the time to…
Our plumber was pleasant and friendly. Walked us through the problem and got it fixed without any issue. He went above and beyond!
Quick response, on time, very professional and fixed issue quickly.
Tech was able to detect the problem and solve it within an hour. Followed up with treatment and care suggestions.
We had a severe clog in our kitchen sink. Called Thursday night and the technician Romaine was out first thing Friday morning. He was extremely professional and gave us some very helpful hints to avoid the drain from getting glogged up again. I highly recommend him
My technician was excellent !!!!!!!
Technician was very good.
Kenny was excellent
Romain was very polite and helpful! I did struggle getting someone out to our location. The company told me what time they would be there and nobody was showing up so I kept having to reschedule.
Harry arrived onsite before the scheduled time. He is very pleasant and knowledgeable regarding the repairs needed for my client. Thank you again and I look forward to working with this company and Harry in the future. Be Safe!!
Joe was great! He explained everything he was doing and how it was going to help and provided preventative tips.
The person who arrived was professional and pleasant. He appears to have resolved the problem.
Ron was very professional and did a great job! Would definitely recommend
Cleaned drain in a reasonable and professional manner.
Unfortunately I put lobster shells through my garbage disposal, a lot of them. Naturally it clogged the drains in my dual sinks and the water backed up. I called Roto-Rooter and the receptionist told me someone would be there between 4:30 and 6:30, on a Sunday!! Roomier texted me and arrived within the window of…
Showed up within an hour of call. Professional efficient friendly and no surprise charges. Nice work!
Analyzed the problem and solution to a clogged septic system quickly and did the work promptly.
Thank you for your quick response in clearing clogged drain that flooded my bathroom late last night. Issue fixed and resolved early this morning
The technician you sent here his name was Tyler he’s an awesome guy you’re so lucky to have him working for you he did a wonderful job if I ever need them again I hope they send him
I had called for service and within a couple hours I had two guys show up. They were very professional and personable. I have 2 cats and neither the cats nor the guys were problematic (haha).Only one technician was needed, and Ron was very quick & clean. Thanks again!
Ronnie was a great Roto Rooter employee. He was able to unclog the drain at my 100 year old grandmothers house no problem at all. We both greatly appreciate the timeliness as well things like this can be stressful at an old age. Ronnie also told me about how he has 15 years of experience and let me tell you it…
Harry was beyond wonderful. Explained the issues patiently and was extremely polite and professional. 10/10 will use again.
Excellent service from Harry!
Roto-Rooter was very efficient, helpful and timely in addressing my problem. I am very pleased with the service and the advice for avoiding future episodes! Many thanks and praises of appreciation! J. Roman
Quick service and courteous
Our technician Ron (5592) was extremely personable and quick to detect and fix our problem. Our shower drain in our only bathroom stopped working this morning and we were panicked. We called Roto Rooter who was able to send out a technician just a few hours later. He fixed the problem in less than an hour. We…
Toilet clogged again. Your company was great last time so I called when it happened again and you got to it same day. Ron who did the work was great and quick and cleaned up so I’m back in business thank you!
Romaine unclogged our sewer drain pipe. He did a great job. He took us through his process and was very knowledgeable. I would highly recommend him.
The tech seemed knowledgeable and got the job done
Very professional work.Great Employee Vivian the HVAC was great!
Very professional, and solved a difficult drain issue.
Technician was very competent & friendly
I had somebody here within a half hour of calling. His name was Harry, and he was awesome.. talked me through everything and stayed till the job was done!
We had Josh Rodriguez as a technician and he was excellent at his job. The service provided was skilled and courteous and didn't take him long to find the problem. I would recommend requesting him for anyone who needs a technician that is straightforward.
The plumbing technician who came, Vivian, was excellent! Very professional, pleasant, and knowledgeable. He worked diligently and persistently to solve the issue. Was very respectful and cleaned the area very well upon completion of the job. He allowed me to watch and ask questions. I was very impressed with his…
Scam. 1 guy cane out, was nice, got the sink flowing a bit again and then it clogged again that night. Called back and they stood me up for the warranty visit. Called back and tried to schedule again and they stood me up a 2nd time. 3rd call back and they're trying to get me to sign new paperwork. Sink is still clogged and slow.
Terrific service.
I call on these guys..they were on time ..and get straight to the point of my problem with my drain and pipe.. They're very knowledgeable and professional in there field of work..I am very satisfied with theirs work..highly recommended for your plumbing needs.
Left an enzyme product and charged me for it after I told him I didn't need or want it. Other than that they were good 9
Excellent service provided by Harry.
The guys were very thorough, explained everything, spent time making sure the septic was working correctly and the main line was cleared. They were both super friendly and we even received a few tips on what to see when we go to Jamaica. So happy with their service today.
The service rep., Kenny d Entremont, was EXCELLENT! He explained what he thought my issues were and waited for the city water/sewer Dept to come to take a 3rd look and snake the main line. He then took the time to explain what steps he would take to fix the blocked pipe problems and took time to check all his work…
The technician was polite, knowledgeable and professional.
Excellent service. Unclogged kitchen sink. Technician was professional; did a great job. Neat and clean
Our technicians were early and responsive, I had diagnosed the problem and they were able to clear the line in a reasonable amount of time. They were helpful inspecting other areas and giving advice on how to handle other problems we may have in the future. They were professional and got the job done, I was hoping…
Very professional . On time , answered all of my questions I would definitely recommend them to a friend.
Called and was scheduled immediately. Ronnie arrived in less than 1 hour. Had the drain unclogged fairly quickly. Impressive service and response.
I called for a clogged drain and the customer service was courteous and professional. Joshua came about an hour later and he was knowledgeable, kind and professional. He did the job and charged the quoted price. He was also personable and good with the kids.
The tech that serviced my home was very professional and knowledgeable. He walked me through the process of unclogging my drain and pipes. He also took the time to clean up after his self once the job was done. Thank you Roto - Rooter for your services.
Very professional
Very polite serviceman
Resposive and knowledgeable service man. Came 2 hrs earlier than we expected. Did a perfect job! But kind of pricey $$$
Roto-Rooter was very quick to respond to my phone call. They were at my home within a couple of hours. The service technician Ramon was very thorough and explained the problem. He did request that Sean come out and use his camera to look down the main pipe. They were both very professional and did a lot of…
The technician (Ronnie) was professional and personable. I will definitely recommend Roto Rooter if all of the plumbing techs are like him
Plumber was very professional, proficient, efficient and experienced. Determined and resolved the problem in a timely fashion.
They were very professional and friendly and got the job done quickly.
Augustine was great and so helpful. My mother is handicap so can not use the second floor bathroom and he was here 10pm instead of waiting for first call in the morning
Augustine was awesome. Showed up on time, very knowledgeable and fixed my problem. Spent a lot of time answering my questions. I’d recommend him to everyone I know.
Kenny was professional, polite, quick, and kept me informed throughout the process. Thank you!
Job well done!
Harry was a consummate professional. He easily identified what was wrong with the drain and it didn't take him long to get started. He was clear in explaining the price and what was included and what we could expect. I would definitely use Roto-Rooter again based on this experience!
Josh is employee of the decade!!! He was professional, thorough and determined to get the problem solved. I would use your service again just because of Josh and I will recommend your service to others and tell them to ask for Josh!!! At 10 o'clock at night and your septic backs up I will definitely be calling Josh!!!
Quick response and solved the problem
Joshua (tech # 8546) was great! He helped us clear the drain quickly and made a maintenance plan so it never happens again!
The representative arrived on time. He was pleasant and professional. He wasted no time and got to work immediately. An hour later he was done, the clogs were gone and the space where he worked was clean. Thumbs up. Thank you so much.
Our shower and tub drains were backing up. Both lines were cleared of many years of accumulated hair, etc. The bathrooms were cleaned up completely before leaving. Very appreciative of the professionalism during this evening appointment. Once again for us, Roto-Rooter provided us with prompt and excellent service.
Hi Joshua just left Our Home unclogged our kitchen sink and gave us alot of info on how to maintain our kitchen sink w disposal. He was Friendly to my Grandchildren and to us all .Extremely Polite and it was obvious he takes pride in his work and he's very dedicated to His Company Rotor Rooter. I highly recommend…
Great service, the tech explained everything, made sure I understood it told me how to do drain maintenance. Highly recommend them and job well done Josh
We were happy with the results,and the service man was polite and knowledgeable. We would use this service again, if necessary.
Biggest scam ever. I feel bad for the elderly or uniformed who use this company. I called because i was hoping to have two wax rings replaced on toilets and because the drainage hose for my sump pump was blocked. They charged me an 80 travel fee just to give a quote and their quote was ridiculously high, more than…
I called this morning and they had someone out this afternoon. He was knowledgeable professional and quickly got the job done
Excellent resolution of a drain issue. Thank you.
Over the course of two visits, they dug me out of my self-inflicted problem. Holiday weekend, no less. So yea, don’t flush wipes. Period! They mean it. Both professionals (one for each of two service calls) were knowledgeable. The jet service professional was especially knowledgeable, and was ultimately able to…
We had a backed up pipe on a Thursday night. They were here the next morning to fix it. We had to have it flushed out and descaled. All were very knowledgeable about it. We then had the pipes descaled. They were very professional, especially Mackenzie who did the descaling for us on a weekend.
The technician was very detailed about what the situation was. Answered all my questions and offered additional advice to avoid future issues. Solved my clogging issue.
I called Roto in the AM and I was able to get an appointment for same day. I received a call 20-30 minutes before the technician showed up, which was very helpful. The technician, Augustine was the best. He was extremely knowledgeable and willing to make sure every issue I had requested was addressed and to my…
The technician arrived when he was supposed to. He was very pleasant and took the time to explain everything to me. I learned a lot about pipes, drains etc. The job was well done and I'm happy to have drains that aren't clogged anymore.
Rafael was amazing professional and extremely easy to talk with. He explained everything throughly and made sure we understood what was happening. I hope this problem never happens again but if it does I would recommend Rafael to come to my house or anyone else’s.. Thank you again for the great customer service during this not so great time..
Augustine the technician, fixed our seriously clogged bathroom sinks. He did a fantastic job. He explained what the problem was. He was extremely respectful of our home. Took every care to tidy up. Would highly recommend Roto Rooter and Augustine.
Augustine #3194 was incredibly helpful and did a wonderful job! He did more than he needed to and was wonderful to talk to. Also explained the problem and fixed it quickly. Would definitely use their service again!
We had a tech come out to unclog our main drain out to the street. Great job, very professional and would recommend the same tech to another person.
Very soft spoken gentleman showed up and it took a little time. He found the clog! I am very happy with Roto Rooter service. 5 stars!
Professional, courteous, knowledgeable, friendly. Highly recommended.
Augustine came and saved the day! We have an office full of water drinking women and the toilet clogged, you can only imagine the panic. He came quickly and efficiently and saved the day. Would definitely recommend Rooter Rooter again!
The man who came out on a Sunday evening at 8:30 was every bit a professional. He walked me through what some of the problems might be. He then showed me what he was doing in an effort to edify me. I was more knowledgeable after he left by a large degree. He spent 3 hours fixing problems throughout the house.…
I thought I could manage this bathroom sink drain clog on my own (I've unclogged various drains with my own hand and hand-crank augurs over the years), and have always taken pride in figuring home repairs out on my own and saving money, but in this case and after much effort I had to throw in the towel and call in a…
Augustine was amazing. Got everything done quickly and was even super understanding of our sleeping 4 yr old and 7 mo old. Incredible service !
We had a friendly and informative plumber Augustine. He explained everything he was going to do with costs given up front.
Charles was great. Professional, polite,friendly. Gave advice to both myself and husband. Was a pleasure meeting him. He is great at what he dies
The first day I called a technician was at my house within an hour. He informed me of the sewer problem I had. He unclogged the line. The next day Charles and Mike came and repaired my sewer line. I forgot the fist technician name sorry. However, they were all professional and experienced . I liked the fast…
the service technicians were all pleasant and knowledgeable. i will certainly use your services in the future
Bill and Zach provided excellent service. Happy customer here.
Excellent service and rapid response on a holiday.
Charles was amazing, cordial and explained everything. Highly recommend his service!!!!
We were begining to have problems with our bathtub not drawing properly and after attempting a few things on our own with no luck, we called Roto Rooter. Bill came to our home and was very polite, respectful, and knowledgeable. He worked very efficiently and didn't waste any time. He was able to unclog our tub which…
They came out same day and evaluated the problem, gave me an accurate and fair quote and the work was done within 2 hours.
Augustine was extremely helpful, professional, and pleasant! He explained all the issues very clearly, which was much appreciated. It was obvious that he was taking the time to do the job the right way and provide excellent customer service. In general I would highly recommend Roto-Rooter! I was super surprised and…
Nice job
Friendly, quick and effective service! This was the third time I called for help and it was finally fixed quickly. Would highly recommend
I called Roto-Rooter yesterday and I was given a 2 hour window. The tech came within 30 minutes. The technician was not able to clear the drain, but after some consultation with his supervisor, he knew what the problem was. The crew was organized and came early this morning and started to tackle replacing my drain.…
We had a bit of an emergency with a clog and they came right out, found the problem, and fixed it. Very happy with their service and the outcome. The two men were extremely professional. Highly recommend.
Very professional and practice safe COVID procedures.
The technician showed up right as scheduled, was very friendly and professional. He instantly diagnosed the problem and was working to fix it asap. Would highly recommend!
I was really disgusted with my experience with Roto-Rooter and felt totally taken advantage of. My kitchen sink drain was clogged and despite trying to snake it myself, it was clear that I would need a professional-grade snake to undo this clog. I am from a small town in MA but Roto-Rooter said they serviced my…
My FIL had a problem with a clogged drain. Guy came "fixed" the issue and left $500 later. Yes, $500 to unclog a drain. 4 days later the drain is clogged again, further down. Basically, all the guy did was pushed the clog further down the drain. My husband called, they said they would send someone out. Never said we…
Our kitchen sink had backed up on a Sunday, so I first tried a chemical drain opener and failing that, removing the plug from the P-trap - from which the backed up water immediately poured out, so it was obvious that the problem was further down the line. I don't have a snake and considered going to the local store…
Excellent service great service personnel very polite and informative. Speedy service
Carmelo was so helpful and knowledgeable. He fixed our clogged toilet in 10 minutes and gave us great tips for going forward. Great service!
Ralph was awesome! He unclogged the line and got everything flowing again! He was friendly and professional. Even though he went over his time he was still smiling...he was supposed to be off the clock at midnight... thank you Ralph!!!!
Nelson was the best plumber I’ve ever had he answered all my questions and got the job done quick and easy. I would no doubt call Roto-Rooter next time I need plumbing help!
Kyle was amazing and very professional. He found an issue that we had been having for years and it is getting fixed.
Outstanding employee that came to the house
I am so outstandingly impressed! I have never had to use a service like this and the technician Carmelo was hands down an incredible and exemplary professional! He knew exactly what was going on and more over the personable approach he brought to the job was second to none. This was a very challenging situation for…
Nick was the Best
I can't say enough of how Nick Vieira was so much appreciated. I was very impressed and very pleased with his professionalism and his ability to communicate the issue's and the work he was going to do. He worked so hard and it paid off. The clog and sewage in the basement was removed and in working order. I thanked…
Eli was awesome!
Al was amazing. This job was way harder than he thought. He never complained and cleaned up so well when he was done. He was dispatched much later for a job like this than he should have been. Solid guy. Excellent job well done.
Quick, polite, fixed the problem, arrived quickly
Gilbert is everything my idea of great customer service should be.
Great service from Gilbert. Knowledgeable and friendly.
A very polite and professional plumber arrived at the house around thirty minutes after I called and patiently worked our drain problem until it was resolved.
Called them first thing in the morning, they arrived pretty fast. The person (tech) was very helpful. I could not read his name in the paperwork. He took his time and explain what was going on. I would call them again if needed in the future.
Bill did a great job clearing the clogged drain. He was knowledgeable, efficient, professional and very courteous.
Technician did a great job, took less than 30.... However, price was ridiculous!!! 517$ to unclog a pipe. Does come with 6 month guarantee. 5 Stars for service. 2 1/2 stars for the price.
This was my first time using Roto-Rooter, and I was definitely impressed. The plumber (I believe his name was Nick) was delightful - very professional, personable, and thoroughly explained everything he needed to do to fix the issue. Totally positive experience. Highly recommend!
Gilbert was very professional and he did a great job although my job wasn't fully what he thought. But he still did it and helped us. I wish I could give him a ten
He was very helpful
Had a toilet clog that we couldn’t fix on our own. Called at 1pm to set up same day appointment for 4:30. Plumber, Ralph, arrived early at 3:15 and clog was clear and he was done by 3:45. Great service. Clear communication. Would absolutely call again. Thank you!
ERIC from Roto Rooter came out and did a great job. He was able to unclog our drain and figure out the issue we were having with our pipes. He did an exceptional job
I got almost immediately service on a Sunday morning after a clog wasn discovered. The technician Charles (4936) was professional, informative and got the job done quickly. I've used roto-rooter before and I'm glad I used them again. All things considered, it was a great experience.
Kevin and Steve were incredibly professional and efficient. Even though they encountered some abnormal difficulties I was still only charged the originally quoted price. The job was well done and I would absolutely call them again. I am so thankful that a neighbor suggested them to me!
David # 3309 was very polite and professional answering all my questions. Did an excellent job in a very timely manor.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 433 | $248–$593 |
| Plumbing | 159 | — |
| Toilet repair | 91 | $239–$680 |
| Sewer repair | 62 | $417–$2.1k |
| Plumbing pipe repair | 58 | $353–$1.4k |
| Sewage cleanup | 47 | — |
| Sewer cleaning | 39 | $328–$705 |
| Plumbing leak detection | 39 | $205–$630 |
