How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%58+8.2Replies to reviews 7%100+7.1Craft & service penalty83−1.7Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORERoto-Rooter Plumbing & Water Cleanup
New Bedford, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #49Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 1,624 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for drain cleaning
Clear ✕All 433 Google reviews tagged “Drain cleaning” · showing 140
Ronnie came in and did what 4 other plumbers could not do - unclog my bathroom sink. He did the job quickly and was very pleasant to deal with. I would highly recommend Ronnie to anyone looking for drain cleaning services.
While my clogged shower was not an emergency, they did come within two hours. it took about 30-40 minutes ,he did a great job ,left the bathroom clean and he was very pleasant. I did think the price was quite high for just a clogged shower drain that got snaked.
Gilbert was amazing. On time, worked extremely hard to fix our clogged drain. Professional, polite and a wonderful technician who saved us from clogged drain, leaks and further damage. Would recommend Gilbert at Roto Rooter to everyone!
The employee was extremely pleasant.. unlike the last one that came to my house to snake.. also found out that he lied to me because he was LAZY and didnt want to work.. so i paid $350 for him to pretty much do nothing but the employee today 👍🏼
The job was done quickly and efficiently. They were very friendly and provided tips to keep my sink and disposal working properly.
We were having issues with the main line in our home. The technician came and had the problem solved in less than an hour. He was quick, polite and even gave us tips on how to prevent the issue in the future. Thanks so much!
The person did his job excellent but pricing was way too much
Very knowledgeable and professional. Got the problem resolved quickly.
I had a kitchen sick that kept backing up. I contacted roto rooter through their website. Someone contacted me almost instantly and set up an appointment that worked for me. Vivian showed up on time, diagnosed the issue and took care of the problem. I highly recommend him. Check the app for coupons!!!
Just had a blockage outside. He snaked it and it lasted 30 minutes or less. I’m so upset that it cost me 620. I’m a senior citizen and live alone. That really upset me. Other than that, your technician was awesome. I just cannot believe the price for 20 to 30 minutes service.
Vivian rocks he came in with professional courtesy and quickly fixed our clogged pipe. He made out daughter smile which meant a lot. Great company 😃
Ralph performed a miracle in a short time! Was able to unclog my main line with his equipment even after my plumber was unsuccessful using the same equipment. Great attitude towards the task and conquering the objective! Water is running smooth through all 4 bathrooms, kitchen etc. Thank you Ralph!
Explained things well. In a timely manner .
The team are very professional and very sincere to their customers during their time of distress. I would recommend them to anyone who’s dealing with plumbing or sewer issues.
It cost a lot but for a service that came within 24 hours, being able to schedule services online, on a holiday, and fixed the issue within an hour - it was worth it for me!
Same day service for a clogged shower drain. Everyone I spoke to was friendly and helpful. Since it was after 5, so they assigned it to someone that lives over an hour away. Felt so bad it took him two and a half hours to get here in horrible traffic. Ralph was great. Quick, efficient and knowledgeable. Hope he gets home safely!
Very fast and efficient and professional!
Quick service, very friendly and knowledgeable technician. Would recommend!
Your men were knowledgeable, professional, and very helpful. Their attention to detail and efforts to correct our plumbing problems was Exceptional
Sewer backup likely caused sewer line clog and resulted in fast services being needed. Response was immediate. Technician was absolutely stellar. Quick and effective service, advising me of every step he was taking and making sure I approved it. As worried about the cleanup as he was solving the problem. And, he did…
Vivian was professional, very courteous, very clean, he was really amazing during a stressful situation. He explained everything and was very competent in his skills and knowledge and ability to explain to a non plumber! Thank you again
I had a great experience. They were professional, arrived on time, and communicated clearly throughout the entire process. What I appreciated most was how they took the time to walk me through the issue, explain what was causing it, and outline the repair options without any pressure. The work was done efficiently.
Roto-Rooter was prompt and kept me updated on the arrival of the technician. The tech, Vivian, did a thorough investigation and mitigated the problem quickly.
Live representative answered first ring, took my basic info and gave me her best estimate for a tech to be out. Within 20 min I received a phone call from another real person and with an update of less than what I was expecting with the name of the tech that would arrive. He arrived promptly and was very polite…
Vivienne, from Roto-Rooter was excellent. He diagnosed thee problem by comprehensively checking various pipes and origins. He had a tarp and cloths and protected the wood floor. He was very neat and cleaned up under the sink very neatly. He also reseated the sink drain that had begun leaking due to age and our over…
My problem was that the main septic pipe from the house to the cesspool was completely blocked from roots growing inside the pipe over years. I am giving a 5-star rating for the following reasons: The Roto-Rooter service person (Ralph) came to my house within an hour of my call. Ralph was very experienced and knew…
Vivian was a great help. Showed up early and fixed our clogged sink in no time.
Ralph was here on time. He was very polite. Very helpful showed me exactly what the issue was. His service was quick and when he left, it was so clean you wouldn’t even know he was here.
Vivian did a great job fixing my pipe blockage. My house doesn’t have the most ideal access to the piping and he handled it promptly and professionally.
Vivian was extremely helpful. He explained everything and got the job done.
Technician was very knowledgeable, thorough and friendly.
Vivian was very professional and accommodating.
Excellent job. You get what you pay for.
Excellent customer service. Fixed the issue within the hour. Explained everything thoroughly. Left no mess. Thank you, Justin. You're amazing 🙌
Great, honest service on my dishwasher line.
All well! Prompt - professional - knowledgeable Job well Done
Steude was absolutely fantastic, kind and incredibly efficient fixing a drainage issue I had been dealing with. He was upfront about the work and price, and I would absolutely recommend to those in the Boston area.
JJ was amazing. He explained everything he was doing and went over all costs . He was very neat and courteous. I would highly recommend him. He's an asset to your company!
Ralph explained everything to me. He is a good educator. He offered me prevention advice. He is an excellent professional. Thank you Ralph.
JJ was a great deal of help. He executed the issue and was very polite while doing so I would highly recommend him to any of my friends and family.
Justin and Ethan were super knowledgeable and helpful. They explained every step and gave tips for the future. I would 100% use roto-rooter again and specifically Justin and Ethan
Called them because my kitchen sink was backing up into my dishwasher and sink would not drain, Ralph showed up on time and was good But the price paid for clearing the blockage was absurd, Over $700 to unclog a kitchen sink???? Can't say I would recommend or use again! Definitely not happy with this outrageous charge.
Justin and Ethan did a great job! Efficient and excellent communication!
JJ and Ethan showed up, explained unclogging my kitchen sink in detail, then went to work! I love that I have a six month guarantee that they will come back out if I have a problem again, for no charge. But let’s hope I don’t need them again.
The technician’s was professional and clear about their job description and resourceful
Roy did a fantastic job. Nice/professional and cleared our drain!
Justin and Ethan were very helpful in a trying situation and very pleasant answering all my questions I highly recommend Rota-Rooter
The service i received from Ralph was good, got my tub unclogged efficiently and cleanly but the pricing was not upfront and changed value after the job was done.
Excellent and timely service! These guys are great!
Roto Rooter technicians JJ, field trainer and Ethan worked incredibly hard to clear A stubborn drain. In order to access the drain, two older almost-hidden caps were carefully sawed off and the line was snaked and opened sufficiently for water to flow! Technicians checked and rechecked the water flow, put on new…
Fantastic service, JJ & Ethn were great! Helped us out of a jam, were honest and straight up. Thanks!
Had a serious blockage in my home. I called and within an hour and a half Vincent showed up at my door. He was very professional and pleasant. The job done within an hour. Thankfully it wasn't real bad. (But the mess was lol) I'm very pleased with my service from beginning to end. I will do business again if I ever…
Great service! Roy was very friendly and knowledgeable! Kept me posted on arrival times and explained the service he would provide. Thank you Roy!
Prompt response, great communication, and quality work.
Ralph was hands down the best, we had one of the tougher drain issues.. but his persistence spoke volumes. Was here for almost 3 hours working tirelessly. 10/10 would recommend and honestly I’d ask for him by name (if ever given the choice)
ROY IS THE MAN! Very professional and honest and got the job done asap!
Prompt and courteous service. Reasonably priced. Solved the issue without jumping to the pricy option.
An awful situation was quickly resolved by JJ & Ethan. JJ explained everything to me, answered any questions I had. Ethan assisted in the process as well as any questions . They cleaned any water that had leaked out and check the toilet and water before leaving . Highly recommended these two young men !
Stu (sp?l was the best, knowledgeable, patient, figured out our system and issue!! Thank you !
Excellent service! JJ and Ethan were so kind and helpful and were able to help resolve our sink issue quickly and efficiently. Thank you!
Ralph was great to work with. From the start, he was professional and friendly. The booking process was very easy, and a representative got back to me within an hour of submitting my request through the website. I would highly recommend them to anyone in need of plumbing support, and especially Ralph.
We had an emergency at the worst possible time, the day after a record blizzard. Stu was sent and my experience with him was great right from the start. Stu had trouble pulling into my driveway due to the snow still in the street. Stu did not give up and managed to pull his van into the driveway. During the…
Called for a clogged drain and they showed up fast, cleared it quickly, and left everything clean. Great service. Would definitely use them again.
Ralph was great. Came on time and fixed the shower drain perfectly
JJ and Ethan were total professionals. They respected the house and worked quickly to resolve our issue and were a pleasure to work with. You’d be lucky to get this team.
At 8:00 pm, I discovered a sewage backup in my downstairs bathroom. I called Roto-Rooter expecting a long, stressful night. Ralph arrived quickly and, within minutes, had correctly diagnosed a main line blockage. He explained what was happening clearly, worked methodically, and never rushed despite the late hour.…
Responded quickly. Only problem is that second repair man on the scene later tried aggressively to “up sell.”.Did not like the pressure.
They sent Ralph, who was quick and professional. He had the deep clog removed from my kitchen sink in under an hour.
The team arrived quickly and did a very thorough job and cleaned up well afterwards. They were very courteous and efficient. I strongly recommend them.
Justin and Ethan were quick and efficient getting the job done. Very friendly and explained everything very well
Technician was excellent. Explained clearly what needed to be done and the cost. He was very neat and cleaned up after. Paper work was easy to understand showing guarantee labor and break down of cost. Would highly recommend the technician to neighbors/ friends.
We had a main line backup at our home, and Vivian did an amazing job from the moment he arrived. He showed up quickly even on a Saturday evening (he also had to come back to the house about a half hour later as we needed the city approval before he could move forward with the work), he was incredibly polite, and…
Service technician was competent and friendly and performed required work quickly.
Great job. Very friendly, professional and efficient. Thank you!
I called first thing in the morning and they were at the house within an hour. Very nice tech named Roy did an awesome job, cleaned up after himself and explained everything along the way. I would definitely call them again.
Justin did a great job!
JJ was polite, professional, knowledgeable, and extremely helpful. If it weren’t for him I probably would’ve baulked and gone elsewhere. He’s a great asset to your organization.
My main drain had become totally blocked over the Thanksgiving weekend. I made a same day/Saturday appointment online and they were able to arrive in about one hour. The tech (J.J.) removed a first floor toilet to access the drain and was able to clear the obstruction (roots) with their auger. The toilet was then…
Great services
Justin was great, very friendly, thorough, efficient, and informative. I highly recommend him! We had a clogged kitchen drain, that he was able to snake quickly, and then took the time to ensure the drain was fully flushed and running clear. Justin provided great advice for avoiding any future issues, and products…
JJ was amazingly polite and professional. Explained every step in detail and seemed super knowledgeable. Process was relatively quick and he cleaned up thoroughly after work was done. Thanks so much!
Vivian is amazing and is an expert with over 20 years of experience. He came up with the solution to our slow drain issue just based upon my verbal description of what was going on and confirmed his initial assessment through a thorough physical inspection. He did his best to save us money at every step of the…
We had a blockage that we thought was from our kitchen sink garbage disposal that our talented brother-in-law couldn’t get cleared after opening up the drainage pipes and running a snake through them so we called Roto Rooter and hoped for the best. Ralph, the tech arrived within the time period the scheduler had…
Vivian was great explaining everything, job well done!
Technician was great. Very knowledgeable. Shower is working great.
Terrific service, professional, organized, clean and helpful. Thank you Vivian!
Justin was great. He was efficient, informative and extremely helpful. Would definitely recommend.
Incredibly efficient from start to finish. I called at 9:30pm on a Friday for a clogged sink and at 8:30am on Saturday Justin was snaking out the line. He was terrific. Very professional. Will use again.
Quick and easy to work with, understanding of my situation and accomodating in fixing it
My service person Justin was amazing
Justin, the service person/tech, couldn’t have been nicer and more efficient. He clearly explained what he was going to do and who else would be coming to our home to clean up and do additional plumbing work. He also sold us a product that would help keep our drains clear. He is a great representative for your company!
Justin was great. Courteous with his service. Clear in explaining the process and outlining the solutions to my issue.
Very good tech.would have again
Great service
Vivian was courteous and professional and worked diligently for 2 hours to unclog our drain.
Justin was excellent! Knowledgeable and reassuring when he came to help with a clogged drain. Cleaned up after, too. Thanks!!
They came out quickly on Saturday to unclog my main line drain. He was professional and knowledgeable and answered my questions about my septic system.
Justin was knowledgeable and professional!
Justin was very knowledgeable, explained how my sink and bathtub drains are connected, and how a clog occurs. What to do to prevent future clogs. I wish Roto Rooter has more technicians like him. If you do, I wouldn't hesitate in calling Roto rooter next time, given how expensive you are. Justin explained what he…
Justin (JJ) was fantastic. He was very thorough in explaining everything, was helpful and fast. Greatly appreciated his assistance and knowledge.
Vivian came to my home and was polite and communicated very well. He went about his work efficiently and was successful in resolving my drain clog. He educated me on how to keep it clean in the future. It was a job well done! My only negative feedback is that I thought the price was excessive. Thanks
Ron did a great job and they responded very quick
Rob and Ralph were awesome. Explained everything- quick and neat.
Ron was great. He arrived in the assigned window, was efficient and super friendly!
Wonderful, helpful! Carl was amazing and efficient. Gave tips for future maintenance. Honored a better discount than I found his service was impeccable. Roto Rooter is always my go to, however Carl was the best technician I have received thus far. We are very grateful, and my mother in-law is far more grateful as this service was in her part of our home!
Ron was absolutely amazing!
Ronnie came and cleared the drain and took care of the problem. He was knowledgeable and efficient and highly recommend him.
The gentleman was super nice and did the repair quickly!
I received excellent service and any questions I had were answered in a friendly and thorough manner.
Ron was great and personable. Took his time to explain everything that he was doing.
Romaine came to my home today and explained everything he was going to do to clean my shower drain and then quoted me a price before doing anything. I was very pleased with the results and his professionalism
Great service, and very quick to schedule service and appointments.
I would Recommend him all the time he was great did more than he needed to
While the plumber and cleaner were both quick and professional the video inspector didn't provide me with either pictures or video just a proposal for work I can't make an informed decision for that kind of money on his word alone
Top and bottom excellent work
Ronnie was amazing! He was professional, courteous, quick and thorough. He fix our problem and no time at all! If we ever have an issue like that again, we hope we get Ronnie again. He was also a pleasure to have in the house. He was so kind and responsive.
Carmelo was very professional and did a great job explaining the problem and what he did to remediate it. Highly recommend!
Plumber was very knowledgeable and professional. Would highly recommend.
Ron was an excellent technician and did a great job. I was extremely disappointed with the price as it was way too high but Ron could not have been nicer and more helpful, let alone successful. Thank you. His employee number was 5592.
Arrived in 1 hour on a Sunday, worked a difficult long drain with a heavy machine up 3 stories. Excellent work from a very talented and personable person. Thank you!
Your prices are astronomical, but Brendan professionalism and customer service were top notch and the only reason for the 5 stars.
James our RR tech was extremely professional and did not give up until the job was completed I’d highly recommend RR based on James and the other crew people who assisted in a quality performance
James did an awesome job for us! It was a tough blockage and he was able to pinpoint the location and fix the problem! James was on time, neat, professional, and cleaned up everything when he was done. I would definitely go with Roto-Rooter again and recommend them to anyone in need of plumbing services! Thanks again!
Thanks to Evan for coming out to fix the issue so quickly. I've used Roto Rooter in the past and they always have great customer service from the beginning to the end.
Quick, clean and prompt.
My wife could smell somthing bad in our cellar. After my infestacation I came to them conclusion that our ma on sewer was plug up. I informed roto rooter and they spent a tect over.
Brendon kept me informed during the process and a summary at the end. His work was neat very professional. Michael explained what a big issue was and priced out a repair cost. Roto rooter was able to show me what my situation was, verify it ( important to me to do that)
Came on time, polite, responsible, did thorough work and finished well
We thought the service was excellent. Roto Rooters response was immediate. They didn’t quit until they identified and solved the problem. Kyle and Ron were courteous, hard working and very qualified. I would definitely call Roto Rooter again if we have any more problems.
James was excellent. Explained what (and why) he was doing and made sure to double check everything. Cleaned up beautifully and also used the bulkhead entrance to avoid walking across the hardwood. Very considerate. Provided useful tips so that we can keep the drains are running smoothly.
Vincent was prompt, professional and courteous! Explained everything, he fixed the issue quickly and left the area clean!
Mr. Ron showed up to our dental office shortly after a we called Roth Rooter to evaluate a clogged plaster drain. He checked the problem very professionally and used his very efficient tools to open the drain in a short period of time. At the end, he re-evaluate to make sure the problem has been resolved. I’m very…
I called Rotor Rooter because I had water in my basement and couldn't clear it.....they were great. Clean up was excellent. They even took away all my damaged items.....Jimmy Robinson was excellent to deal with. He went above and beyond with the cleanup....and the others were great as well
I had a blessed experience with this company this was my first time dealing with a toilet clog this bad and my landlord was very upset about the situation the kids were running around and my little ones were sick and on top of that wI had a mess from the toilet overflowing in poop it was very stressful and the…
Brendan, was super professional, arrived right when they said he would and explained everything thoroughly. Was very happy with his work.
Tech was very knowledgeable, polite, professional and cleaned up after and left no mess. Would highly recommend him and use him again.
Our service man was professional, took the time to explain what he was going to do, corrected the problem. Left the area cleaner than it was. Could not have been happier with the job he did.
Good guy !
Fast, professional service 👌
My services technician Ron was very professional. He unclogged my kitchen drain and explained what caused the clog. He was very hard working, knowledgeable and patient. I’m impressed with the services I would high recommend Ron he was very professional and customer service oriented.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 433 | $248–$593 |
| Plumbing | 159 | — |
| Toilet repair | 91 | $239–$680 |
| Sewer repair | 62 | $417–$2.1k |
| Plumbing pipe repair | 58 | $353–$1.4k |
| Sewage cleanup | 47 | — |
| Sewer cleaning | 39 | $328–$705 |
| Plumbing leak detection | 39 | $205–$630 |
