How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%58+8.2Replies to reviews 7%100+7.1Craft & service penalty83−1.7Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORERoto-Rooter Plumbing & Water Cleanup
New Bedford, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #49Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 1,624 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for plumbing
Clear ✕All 159 Google reviews tagged “Plumbing” · showing 20
The technician’s was professional and clear about their job description and resourceful
Ralph was hands down the best, we had one of the tougher drain issues.. but his persistence spoke volumes. Was here for almost 3 hours working tirelessly. 10/10 would recommend and honestly I’d ask for him by name (if ever given the choice)
An awful situation was quickly resolved by JJ & Ethan. JJ explained everything to me, answered any questions I had. Ethan assisted in the process as well as any questions . They cleaned any water that had leaked out and check the toilet and water before leaving . Highly recommended these two young men !
Arrived within hour quoted. Cleared the pipe blockage. Took extra time to clear up issue. Showed me camera footage of pipe after clean up. Very professional and friendly. Highly recommmed.
Ralph was awesome very professional, arrived on time and finished the job very fast. Very knowledgeable , Service was Expensive but I needed it done ASAP,, but that is not his fault that is Roto Rooter. would definitely recommend Ralph if you are choosing Roto router.
At 8:00 pm, I discovered a sewage backup in my downstairs bathroom. I called Roto-Rooter expecting a long, stressful night. Ralph arrived quickly and, within minutes, had correctly diagnosed a main line blockage. He explained what was happening clearly, worked methodically, and never rushed despite the late hour.…
Justin was very professional explained everything looked at everything did a fantastic job.
Great services
Justin was knowledgeable, answered all of my questions. He did not try to oversell me, and put customer service above all else.
Vivian was very professional and knowledgeable about the service to my kitchen sink. He explained it to my trustee.
Justin did a fantastic job. He was very detailed, professional, and transparent. He really made a difficult situation so much better and is definitely an asset to the company.
JJ was very knowledgeable and explained everything in easy to understand language. He was very efficient and left the area clean. Very polite and respectful!
Stu was amazing, the number one reason we will be using Roto Rooter again and recommending to our friends. His customer service and plumbing were off the charts.
Vivian was great! The repair was done in under an hour and we are very happy with the results. Highly recommend!
Wonderful, helpful! Carl was amazing and efficient. Gave tips for future maintenance. Honored a better discount than I found his service was impeccable. Roto Rooter is always my go to, however Carl was the best technician I have received thus far. We are very grateful, and my mother in-law is far more grateful as this service was in her part of our home!
Very professional - very quick service - quick response time
Ronnie was amazing! He was professional, courteous, quick and thorough. He fix our problem and no time at all! If we ever have an issue like that again, we hope we get Ronnie again. He was also a pleasure to have in the house. He was so kind and responsive.
very professional and responsive!
Your prices are astronomical, but Brendan professionalism and customer service were top notch and the only reason for the 5 stars.
The crew of guys were awesome
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 433 | $248–$593 |
| Plumbing | 159 | — |
| Toilet repair | 91 | $239–$680 |
| Sewer repair | 62 | $417–$2.1k |
| Plumbing pipe repair | 58 | $353–$1.4k |
| Sewage cleanup | 47 | — |
| Sewer cleaning | 39 | $328–$705 |
| Plumbing leak detection | 39 | $205–$630 |
