How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%58+8.2Replies to reviews 7%100+7.1Craft & service penalty83−1.7Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORERoto-Rooter Plumbing & Water Cleanup
New Bedford, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #49Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 1,624 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for plumbing
Clear ✕All 159 Google reviews tagged “Plumbing” · showing 120
The technician’s was professional and clear about their job description and resourceful
Ralph was hands down the best, we had one of the tougher drain issues.. but his persistence spoke volumes. Was here for almost 3 hours working tirelessly. 10/10 would recommend and honestly I’d ask for him by name (if ever given the choice)
An awful situation was quickly resolved by JJ & Ethan. JJ explained everything to me, answered any questions I had. Ethan assisted in the process as well as any questions . They cleaned any water that had leaked out and check the toilet and water before leaving . Highly recommended these two young men !
Arrived within hour quoted. Cleared the pipe blockage. Took extra time to clear up issue. Showed me camera footage of pipe after clean up. Very professional and friendly. Highly recommmed.
Ralph was awesome very professional, arrived on time and finished the job very fast. Very knowledgeable , Service was Expensive but I needed it done ASAP,, but that is not his fault that is Roto Rooter. would definitely recommend Ralph if you are choosing Roto router.
At 8:00 pm, I discovered a sewage backup in my downstairs bathroom. I called Roto-Rooter expecting a long, stressful night. Ralph arrived quickly and, within minutes, had correctly diagnosed a main line blockage. He explained what was happening clearly, worked methodically, and never rushed despite the late hour.…
Justin was very professional explained everything looked at everything did a fantastic job.
Great services
Justin was knowledgeable, answered all of my questions. He did not try to oversell me, and put customer service above all else.
Vivian was very professional and knowledgeable about the service to my kitchen sink. He explained it to my trustee.
Justin did a fantastic job. He was very detailed, professional, and transparent. He really made a difficult situation so much better and is definitely an asset to the company.
JJ was very knowledgeable and explained everything in easy to understand language. He was very efficient and left the area clean. Very polite and respectful!
Stu was amazing, the number one reason we will be using Roto Rooter again and recommending to our friends. His customer service and plumbing were off the charts.
Vivian was great! The repair was done in under an hour and we are very happy with the results. Highly recommend!
Wonderful, helpful! Carl was amazing and efficient. Gave tips for future maintenance. Honored a better discount than I found his service was impeccable. Roto Rooter is always my go to, however Carl was the best technician I have received thus far. We are very grateful, and my mother in-law is far more grateful as this service was in her part of our home!
Very professional - very quick service - quick response time
Ronnie was amazing! He was professional, courteous, quick and thorough. He fix our problem and no time at all! If we ever have an issue like that again, we hope we get Ronnie again. He was also a pleasure to have in the house. He was so kind and responsive.
very professional and responsive!
Your prices are astronomical, but Brendan professionalism and customer service were top notch and the only reason for the 5 stars.
The crew of guys were awesome
I’m so thankful these too man that came out here and saved us some much more issues and money they were amazing and really Knew what they were doing!
Vincent was the best plumber we’ve ever had. He was amazing
Brendan was very professional, explained the potential solutions for extracting the comb (that unfortunately got flushed down our toilet), and talked through the potential cost up front. Came on time, and at no extra charge, on Memorial Day no less! I’d absolutely call them again.
The technician was knowledgeable and quick. I also got some tips on how to avoid next time!
I had a blessed experience with this company this was my first time dealing with a toilet clog this bad and my landlord was very upset about the situation the kids were running around and my little ones were sick and on top of that wI had a mess from the toilet overflowing in poop it was very stressful and the…
Kid flushed a hair brush down the toilet. Brendan was here within the hour and fixed the issue. Very professional. Will use service again.
Very knowledgeable Plumber friendly and was willing and able to explain the causes of the issue and showed me what to look for in the future
I had a clogged sink for the past couple of weeks and tried everything (draino, snaking, etc.). I originally scheduled for service for next week but the sink just got worse. Roto-Rooter was able to reschedule for an earlier day (Saturday!) and they came within an hour. The service was professional and my sink was…
Quick to reply, professional, and great at explaining what was going on in my pipes.
Professional service and done quick!
Clogged toilet great job!
Great job
Cleared blockage in sewer line
Great service!
I had a clogged drain deep in my pipeline ,, Mario came in with his wet jet to clear drain from what was clogging it,,, he ended up asking me for a coat hanger,,, I watched him attach it to jet along with camera end up pulling the rubber item out with coat hanger… THAT WAS AMAZING to watch Super impressive… Mario…
The service was 100% and the professionalism was excellent from beginning to end.
I've dealt with Roto-Rooter for all my plumbing issues this year (and I've had a few). They are always quick and responsive- they are up front about costs and what they include. Their staff is always pleasant and understanding. I worked with Harry this time and he went our of his way to do everything in his power to help me and was so nice!
Professional and friendly
Quick and easy to work with
Very awesome guy! Little pricy but well worth having the toliet working
Amazing service and super professional, he was very sweet and fixed the problem in no time along with education on preventative measures to take.
Harry was great.. Came quickly. Professional. Sociable. We talked about home projects. Life. His job. Harry was great. Did the important task which was clear out my main line. Although I don’t want any more plumbing issues, if I do have some I will have Harry back anytime to do some work.
Called around 8-8:30 and explained my situation. Within 60-70 minutes Romaine the tech came out and handled the situation perfectly! Very nice young man and knew what was needed to be done! I am very grateful to him and Roto-Rooter!
Ron was absolutely amazing. Phenomenal service and very efficient and knows his stuff.
Harry arrived onsite before the scheduled time. He is very pleasant and knowledgeable regarding the repairs needed for my client. Thank you again and I look forward to working with this company and Harry in the future. Be Safe!!
Roto Rooter dispatched a plumber immediately after I placed an emergency call in the evening to address a problem in the main line going to the street. Ron was prompt, courteous and professional. He also explained possible reasons for the issue as well as an overview of how he would resolve it. Fixed within the…
Vivian was extremely professional and helpful, got the job done right in a timely manner.
Vivian is the best!
I had a gentleman name of Ron. Very professional and educative about his profession. Asked me a couple questions and then proceeded to knock on neighbors doors to see if they where experiencing the same issues. After about 15 minutes of talking to people he had a synopsis and a plan of attack. I don't think I've…
Very knowledgeable and helpful. The technician went above and beyond to make sure our problem was taken care of, explained the follow up services and explained routine maintenance procedures patiently.
Awesome experience tech was phenomenal and great people skills real easy to deal with! Highly recommend
Prompt, polite, friendly & helpful, solved my problem quickly & cleanly. Very pleasant customer experience & great service.
Josh and Nate were on time, friendly, professional and did a great job. I will call them again if I need a plumber.
Was a bit expensive, but the professional who came out was very knowledgeable and fixed the problem very quickly. He also went above and beyond to help with the dishwasher as well.
Ron (5592) came on time was very professional and found in no time my plumbing issue and fixed it for me. I highly recommend Roto Rooter for all your plumbing issues.
Harry came out to fix our toilet. He was great !! He took care of the problem right away and took the time to answer all of our questions. We would definitely recommend.
I call on these guys..they were on time ..and get straight to the point of my problem with my drain and pipe.. They're very knowledgeable and professional in there field of work..I am very satisfied with theirs work..highly recommended for your plumbing needs.
The guys were very thorough, explained everything, spent time making sure the septic was working correctly and the main line was cleared. They were both super friendly and we even received a few tips on what to see when we go to Jamaica. So happy with their service today.
We had a main line clog and couldn't use any water in the house. We called Roto-Rooter and their technician Ron was at our house within an hour at 8:30pm at night - before any other plumbers even called us back. He was fast, friendly and solved the issue -- all at a reasonable price. They also had a repair team here…
I am so happy with the service we received tonight !! I called with a problem with clogged pipes!! I never expected that they could come right out and within an hour of my call! The service right from the get go of the call was exceptional !! The technician was professional, pleasant and got the job done with…
I had a plumbing issue with my bathroom. Jacob did a great job fixing it. Very professional.
Augustine was great and so helpful. My mother is handicap so can not use the second floor bathroom and he was here 10pm instead of waiting for first call in the morning
Augustine was awesome. Showed up on time, very knowledgeable and fixed my problem. Spent a lot of time answering my questions. I’d recommend him to everyone I know.
Job well done!
Terrible service and terrible customer service. We requested service on a water heater that was producing cold water. Roto Router charged $79.00 for diagnosis and $325 for lighting the pilot. Shortly after they left the property, the water was still cold. The day started with cold water and ended with cold water,…
The gentleman who fixed and changed out my pinhole leak was the best. Friendly, didn't waste time, answered my questions as they came up. If you get Mr. McDonald as your plumber rest assured that he'll do an amazing job.
We had a big main line issue that they diligently worked to resolve over three days without disrupting our home. Very personable, friendly and funny. I felt in good hands. And they fixed it!!! Would definitely use them again.
This is the third project we have gone with Roto-Router for. Our plumber was knowledgeable, polite and efficient. Would definitely use their company again!
He stopped one leak but then found and repaired them both
Augustine was extremely professional, kind, and punctual. Highly recommend!
I called Roto in the AM and I was able to get an appointment for same day. I received a call 20-30 minutes before the technician showed up, which was very helpful. The technician, Augustine was the best. He was extremely knowledgeable and willing to make sure every issue I had requested was addressed and to my…
Showed up on time Made repair in timely manner. ( I had no outside water. ) Was very professional and explained why this happened and how to avoid it in the future
Technician was very knowledgeable with a lot of experience in plumbing problems. Wouldn't quit until he resolved the clog. I would definitely use him again.
They called prior to coming, which was a good feature. Gave me an estimate prior to performing the work. Very professional and personable. On time. Cleaned up after work was completed. Very satisfied with work performed.
Able to come out and day, very professional. Gentleman had 15+ years of experience and quickly diagnosed issue and fixed our clogged drain. Gave us tips on keeping it from happening again in the future as well.
Professional, courteous, knowledgeable, friendly. Highly recommended.
Carmelo was so helpful and knowledgeable. He fixed our clogged toilet in 10 minutes and gave us great tips for going forward. Great service!
Ralph was awesome! He unclogged the line and got everything flowing again! He was friendly and professional. Even though he went over his time he was still smiling...he was supposed to be off the clock at midnight... thank you Ralph!!!!
Nick was the Best
Al was amazing. This job was way harder than he thought. He never complained and cleaned up so well when he was done. He was dispatched much later for a job like this than he should have been. Solid guy. Excellent job well done.
They were great! We needed our washer tied into the house plumbing and they did it in less than 2 hours with no mess! Very nice, on time, will call in the future for sure when I need plumbing services!
Very professional and responsive! Great customer service!
He was very helpful
Very happy with the service and the results. Problem solved. Thank you.
Kevin and Steve were incredibly professional and efficient. Even though they encountered some abnormal difficulties I was still only charged the originally quoted price. The job was well done and I would absolutely call them again. I am so thankful that a neighbor suggested them to me!
Everyone involved from clearing the blockage, replacing the pipe, removing the house trap, cleanup, and sales, were excellent. Courteous, professional, on time within a few minutes. Always in contact. I can't say enough about them. I highly recommend this team. If any company deserves 5 stars it's this Roto-Rooter team. Kudos and a huge thank you to all!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 433 | $248–$593 |
| Plumbing | 159 | — |
| Toilet repair | 91 | $239–$680 |
| Sewer repair | 62 | $417–$2.1k |
| Plumbing pipe repair | 58 | $353–$1.4k |
| Sewage cleanup | 47 | — |
| Sewer cleaning | 39 | $328–$705 |
| Plumbing leak detection | 39 | $205–$630 |
