How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%58+8.2Replies to reviews 7%100+7.1Craft & service penalty83−1.7Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORERoto-Rooter Plumbing & Water Cleanup
New Bedford, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #49Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 1,624 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for plumbing leak detection
Clear ✕All 39 Google reviews tagged “Plumbing leak detection”
It cost a lot but for a service that came within 24 hours, being able to schedule services online, on a holiday, and fixed the issue within an hour - it was worth it for me!
Your men were knowledgeable, professional, and very helpful. Their attention to detail and efforts to correct our plumbing problems was Exceptional
Roto-Rooter was prompt and kept me updated on the arrival of the technician. The tech, Vivian, did a thorough investigation and mitigated the problem quickly.
JUSTIN AND ETHAN WERE VERY HELPFUL DETECTING OUR PROBLEM. FRIENDLY BUT WORKED HARD.
JJ was amazingly polite and professional. Explained every step in detail and seemed super knowledgeable. Process was relatively quick and he cleaned up thoroughly after work was done. Thanks so much!
Stu was amazing, the number one reason we will be using Roto Rooter again and recommending to our friends. His customer service and plumbing were off the charts.
Plumber arrived on time, was as a nice guy - Darren- he made the need repairs. Job well done.
Brendon kept me informed during the process and a summary at the end. His work was neat very professional. Michael explained what a big issue was and priced out a repair cost. Roto rooter was able to show me what my situation was, verify it ( important to me to do that)
Mario was AWESOME! Kept us apprised every step of the way! If we could be guaranteed to get Mario each time we are in need of the service, I'd be confident everything would turn out great!
Personable, detailed and took time to explain the repair process. I recommend Harry #7813 for all assistance!!
We had water backing up into the basement from the main pipe. The technician was polite and very helpful. He even cleaned up after himself! It was all in all a pleasant experience during an unpleasant time.
The service rep., Kenny d Entremont, was EXCELLENT! He explained what he thought my issues were and waited for the city water/sewer Dept to come to take a 3rd look and snake the main line. He then took the time to explain what steps he would take to fix the blocked pipe problems and took time to check all his work…
The biggest rip off the worst company. I’ve spent thousands with them for them to never finish a job went through another company and paid 300 for the same thing they wanted 7 grand for. I get take advantage of you and are atleast triple the cost for any service. Go through ANY where else they must pay for reviews.
The gentleman who fixed and changed out my pinhole leak was the best. Friendly, didn't waste time, answered my questions as they came up. If you get Mr. McDonald as your plumber rest assured that he'll do an amazing job.
This is the third project we have gone with Roto-Router for. Our plumber was knowledgeable, polite and efficient. Would definitely use their company again!
He stopped one leak but then found and repaired them both
They showed up on time and fixed everything.
The man who came out on a Sunday evening at 8:30 was every bit a professional. He walked me through what some of the problems might be. He then showed me what he was doing in an effort to edify me. I was more knowledgeable after he left by a large degree. He spent 3 hours fixing problems throughout the house.…
the service technicians were all pleasant and knowledgeable. i will certainly use your services in the future
Very nice and worked quickly
Amazing service this guy came in and found an issue that others did not find. Very nice and informative on the issue and he did a great job for us would highly recommend again
Ronaldo was very helpful and very helpful he was so socialble
plumber was polite and knowledgeable. kept me informed every step of the way. cleaned up after he was finished. would recommend
Nick was the Best
The provider was very helpful and professional. Explained everything perfectly. No complaints on my end.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 433 | $248–$593 |
| Plumbing | 159 | — |
| Toilet repair | 91 | $239–$680 |
| Sewer repair | 62 | $417–$2.1k |
| Plumbing pipe repair | 58 | $353–$1.4k |
| Sewage cleanup | 47 | — |
| Sewer cleaning | 39 | $328–$705 |
| Plumbing leak detection | 39 | $205–$630 |
