How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%58+8.2Replies to reviews 7%100+7.1Craft & service penalty83−1.7Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORERoto-Rooter Plumbing & Water Cleanup
New Bedford, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #49Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 1,624 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for sewage cleanup
Clear ✕All 47 Google reviews tagged “Sewage cleanup”
Justin and Ethan were AMAZING. I can’t thank them enough for coming out to my house and fixing a main drain sewer backup immediately. Justin was so knowledgeable and explained everything every step of the way. They fixed the problem right away and explained all of the ways to prevent it in the future. Highly recommend.
The technician’s was professional and clear about their job description and resourceful
At 8:00 pm, I discovered a sewage backup in my downstairs bathroom. I called Roto-Rooter expecting a long, stressful night. Ralph arrived quickly and, within minutes, had correctly diagnosed a main line blockage. He explained what was happening clearly, worked methodically, and never rushed despite the late hour.…
I had sewer backing up into my basement and Roto-Rooter took care of the repairs as well as the clean up. I dealt with many employees and they all were very informative and professional. They were able to accommodate with all the various appointments throughout the repair and cleanup. I would highly recommend…
Everyone was professional, kept us informed the whole time and very thorough!!
jimmy is so sweet explained everything he was doing and why thank god it was not to bad he even walked around the house so he didnt track the yukkie water in the house he very quick too thank you he deserves a raise lol very nice young man
Great service ,will use them again ..
Personable, detailed and took time to explain the repair process. I recommend Harry #7813 for all assistance!!
Quick and easy to work with
I had a gentleman name of Ron. Very professional and educative about his profession. Asked me a couple questions and then proceeded to knock on neighbors doors to see if they where experiencing the same issues. After about 15 minutes of talking to people he had a synopsis and a plan of attack. I don't think I've…
The technician you sent here his name was Tyler he’s an awesome guy you’re so lucky to have him working for you he did a wonderful job if I ever need them again I hope they send him
A broken pipe was repaired
I don’t usually write reviews but I feel obligated to do it as a satisfied customer . The basement was flooded with water . My tenants they were unable to use the laundry machines I try to stay cool and not get panic . I decided to call Roto Rooter ,I think I did the right move when I dialed their number in Boston.…
Very professional
Mr. Kenny dEtremomt the service technician very professional, timely and a pleasure to work with. Thank you!
The representative arrived on time. He was pleasant and professional. He wasted no time and got to work immediately. An hour later he was done, the clogs were gone and the space where he worked was clean. Thumbs up. Thank you so much.
The staff was amazing. They responded immediately and worked to get the issue resolved very quickly. Gilbert, Rafael, Rebecca, Matt and clean up crew were super helpful. It wasn’t a cheap fix, but the issue was resolved in the fastest time possible and the communication with me and between departments was…
McKenzie is super professional! I am very impressed by the quality of the service. He was very nice and explained what he was planning to do regarding the sewage drain behind my house. He wanted to make sure there was no more water, leaf or rocks blockage. He cleaned the drain extremely well. I’m very happy with his…
My tech ended staying here three hours to fix my drain problem. He was professional, courteous and very transparent on what the job required.
Clogged sewer line. Ran into an issue with tree roots causing blockage in the sewer line. The result was water leak in basement. Called Roto-rooter and within an hour a truck was at the house to diagnose the problem. The result was the need for a “Jetter” truck to power wash the sewer line and clear roots and debris.
Professional, courteous, knowledgeable, friendly. Highly recommended.
Nick was the Best
I can't say enough of how Nick Vieira was so much appreciated. I was very impressed and very pleased with his professionalism and his ability to communicate the issue's and the work he was going to do. He worked so hard and it paid off. The clog and sewage in the basement was removed and in working order. I thanked…
The gentleman name Nick #4408 was polite kind and had a great nowledge of what he did on the service he provided. Excellent service would recommend.
Everyone involved from clearing the blockage, replacing the pipe, removing the house trap, cleanup, and sales, were excellent. Courteous, professional, on time within a few minutes. Always in contact. I can't say enough about them. I highly recommend this team. If any company deserves 5 stars it's this Roto-Rooter team. Kudos and a huge thank you to all!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 433 | $248–$593 |
| Plumbing | 159 | — |
| Toilet repair | 91 | $239–$680 |
| Sewer repair | 62 | $417–$2.1k |
| Plumbing pipe repair | 58 | $353–$1.4k |
| Sewage cleanup | 47 | — |
| Sewer cleaning | 39 | $328–$705 |
| Plumbing leak detection | 39 | $205–$630 |
