How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%58+8.2Replies to reviews 7%100+7.1Craft & service penalty83−1.7Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORERoto-Rooter Plumbing & Water Cleanup
New Bedford, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #49Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 1,624 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for sewer repair
Clear ✕All 62 Google reviews tagged “Sewer repair” · showing 40
Professional and on time.
I recently had Roto-Rooter out to my home, and I couldn’t be happier with the service. The two technicians were professional, courteous, and worked efficiently from start to finish. They took the time to explain everything they were doing, answered all of my questions, and made sure the job was done right. They left…
Had appointment for Monday which got changed to Tuesday. Once Anthony came and checked things out it was sewage ejection pump and he took out and replaced it. Was a bit on the expensive side but needed to be replaced, I’m glad Anthony knew about these pumps. He was great and I highly recommend him.
The team are very professional and very sincere to their customers during their time of distress. I would recommend them to anyone who’s dealing with plumbing or sewer issues.
Justin and Ethan were AMAZING. I can’t thank them enough for coming out to my house and fixing a main drain sewer backup immediately. Justin was so knowledgeable and explained everything every step of the way. They fixed the problem right away and explained all of the ways to prevent it in the future. Highly recommend.
Service technician showed up much sooner than expected and was very professional…. Solved problem in a timely manner and was very respectful of my home while working.
Jason was outstanding
My technician Justin arrived in a timely manner, was very professional and provided excellent service. Thank you!
I had sewer backing up into my basement and Roto-Rooter took care of the repairs as well as the clean up. I dealt with many employees and they all were very informative and professional. They were able to accommodate with all the various appointments throughout the repair and cleanup. I would highly recommend…
Everyone was professional, kept us informed the whole time and very thorough!!
Both Tyler and Sean were professional. Communicated everything along the way. Highly recommend.
Great job fixing an 8 year old issue that nobody else would touch. I made the appointment on Tuesday afternoon for a Wednesday repair and they came out Tuesday night to start the process. They had to jet the pipe and tried a trenchless solution. Due to my pipes, it didn't take and ty hey had to dig a 4ft deep…
Ron was an excellent technician and did a great job. I was extremely disappointed with the price as it was way too high but Ron could not have been nicer and more helpful, let alone successful. Thank you. His employee number was 5592.
Our main sewer line was plugged somewhere under our front yard. Ron arrived about an hour after we called, diagnosed the problem, and cleared it very quickly. He was pleasant and very professional.
I called Rotor Rooter because I had water in my basement and couldn't clear it.....they were great. Clean up was excellent. They even took away all my damaged items.....Jimmy Robinson was excellent to deal with. He went above and beyond with the cleanup....and the others were great as well
They showed up same day. Tech knew his stuff. He worked hard. Problem solved.
Evan arrived in less than an hour after I called and was very professional.
Ron was extremely friendly and professional. Would not hesitate to call again for his help.
Cleared blockage in sewer line
Excellent service. Fixed my issue, answered my questions and was so personable.
Mario was the tech that came to flush the system. He was on time and ready to work when he arrived. He was very personable and professional. The ease of mind he provided was exactly what we needed. He not only corrected the issue but left us informed during the process. He’s is invaluable and an amazing…
Excellent service!! Very professional!!
Service guy Ron, was very professional. If I ever need the Service again I would love to have him. Great guy, really know his job. I would highly recommend roto rooter to family and friends. Price wasn't bad either. Ron, Job well done.Thanks so much!
He was courteous and explain what he was young through the whole process. The price was reasonable and I was happy he treated with respect
Harry was great and professional
Vivian was fantastic. He spent all day fixing very complicated plumbing issues. He was great.
This experience was a great ending for an awful problem of the sewer main backing up into the house. The service techs were so kind and friendly! The work was completed in a timely fashion and everything was explained to us when they had finished. We would definitely recommend this company.
Quick diagnosis. Fair price. Wonderful team of plumbers - friendly like a dog with two tails. Highly recommended
The guys showed up on time and they were very professional. Initial costs were explained up front. As things were progressing they kept us I formed. When issue and proposed repairs were fully understood they took the necessary time to explain everything that would be necessary and what all the costs would be. Great job
Mr. Kenny dEtremomt the service technician very professional, timely and a pleasure to work with. Thank you!
Josh is employee of the decade!!! He was professional, thorough and determined to get the problem solved. I would use your service again just because of Josh and I will recommend your service to others and tell them to ask for Josh!!! At 10 o'clock at night and your septic backs up I will definitely be calling Josh!!!
The problem was solved and fixed
The staff was amazing. They responded immediately and worked to get the issue resolved very quickly. Gilbert, Rafael, Rebecca, Matt and clean up crew were super helpful. It wasn’t a cheap fix, but the issue was resolved in the fastest time possible and the communication with me and between departments was…
Repaired a sewage ejection pump in a timely manner professional service will definitely use again
Professional, courteous, knowledgeable, friendly. Highly recommended.
The crew showed up promptly and jumped right into the repair, which is critical with this type of job. They were professional and efficient and completed the work quickly and as neatly as possible in a challenging environment.
Excellent, quick service, knowledgeable. Have used them for many year-end will continue.
The first day I called a technician was at my house within an hour. He informed me of the sewer problem I had. He unclogged the line. The next day Charles and Mike came and repaired my sewer line. I forgot the fist technician name sorry. However, they were all professional and experienced . I liked the fast…
the service technicians were all pleasant and knowledgeable. i will certainly use your services in the future
I called Roto-Rooter yesterday and I was given a 2 hour window. The tech came within 30 minutes. The technician was not able to clear the drain, but after some consultation with his supervisor, he knew what the problem was. The crew was organized and came early this morning and started to tackle replacing my drain.…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 433 | $248–$593 |
| Plumbing | 159 | — |
| Toilet repair | 91 | $239–$680 |
| Sewer repair | 62 | $417–$2.1k |
| Plumbing pipe repair | 58 | $353–$1.4k |
| Sewage cleanup | 47 | — |
| Sewer cleaning | 39 | $328–$705 |
| Plumbing leak detection | 39 | $205–$630 |
