How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%58+8.2Replies to reviews 7%100+7.1Craft & service penalty83−1.7Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORERoto-Rooter Plumbing & Water Cleanup
New Bedford, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #49Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 1,624 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for toilet repair
Clear ✕All 91 Google reviews tagged “Toilet repair” · showing 40
Kiro was fantastic - very professional and did an amazing job fixing our toilet. Helpful, responsive, and got the job done!
Fast, efficient and way less expensive that I expected! Highly recommend Ralph and Roto Rooter.
The guys were great! They came within an hour of my call. The price was much higher than I expected.
Brendan was a huge help and did a quick and stellar job of resolving my issue.
Service man was great! Explained every option in full detail. Very professional
I called Roto Rooter for a badly clogged toilet and they were more than willing to accommodate me and gave me a window for the technicians arrival. And my tech RALPH was EXCELLENT!! He came right in, assessed the situation quickly and had the problem solved almost immediately with no fuss, no muss and left the…
Ralph was the absolute best!!! Arrived for an emergency on a Friday night, right after I got home from vacation. We had a couple of little kids in our family that we were baysitting over, and only the one toilet! Thank you so much again.
Both technicians were courteous and informed on how the problem can be solved.
Justin and Nathan we very helpful unplugging our toilet. They were quick and courteous.
Friendly and professional. Explained the fixes. Completed what he was able to do and will refer to his mgr for continuing support. Thanks Ralfe!!
My toilet was clogged up and Justin and Ethan were here in less than 20 minutes after my call for service. Great job explaining what they were doing and why, and everything was done very quickly and efficiently. They even had time to talk to my curious two year old!
Great experience from scheduling until the technician arrived. Justin arrived within an hour after I called, and he explained the process and pricing. He was very friendly, knowledgeable, professional and did a great job. He fixed the issue quickly, cleaned up everything and made sure the clog was clear before he…
At 8:00 pm, I discovered a sewage backup in my downstairs bathroom. I called Roto-Rooter expecting a long, stressful night. Ralph arrived quickly and, within minutes, had correctly diagnosed a main line blockage. He explained what was happening clearly, worked methodically, and never rushed despite the late hour.…
They got here within the hour of my call. JJ and Ethan were both polite and professional. JJ asked what was wrong and explained how they could fix my problem. When done, JJ made sure I didn't have any other questions. They cleaned up after themselves.
Super nice and helpful. Was super quick and efficient.
Ralph showed up in the expected time frame, ensured I understood the process, clarified any questions or concerns related to billing for the services, and was able to address the problem readily in under 10 minutes. This was a very efficient process.
Super helpful and very professional.
Vivien was knowledgeable and polite and gave us great guidance. He walked us through potential issues and a plethora of options. He also shared other services Roto Rooter provides, that we were unaware of. Overall it was a great experience!
JJ, the technician, arrived not long after we called for service. He was courteous and explained what he was doing and gave ideas to help prevent reoccurrences.
The tech was efficient and very personable
Justin was professional and extremely knowledgeable. Excellent service!
Truly GREAT
RB13455E Fast friendly service, answered all my questions and concerns. Highly recommend my technician!! Happy Holidays!
Gary and Stu expertly solved my plugged toilet problem and were also very polite and explained everything. Roto Router came quickly, too. I will use them again.
A plumber from Roto-Rooter named Kyle came to my house an hour late to look at a leaking toilet and quoted me $710 for a full rebuild. The next day, another licensed plumber from a different company diagnosed the problem in less than a minute, it was just the fill valve; and replaced it in five minutes for $150. The…
Great experience!
I had them come out because I could not get my toilet to flush properly. They came out very efficient clean and respectful. Got the problem fixed and everything put back exactly as found great service.
Fast service, efficient, took care of the problem and cleaned everything up afterwards. Highly recommend
Options explained well, updated on progress throughout, all my questions answered.
Stu was amazing, the number one reason we will be using Roto Rooter again and recommending to our friends. His customer service and plumbing were off the charts.
Vivian was patient, thorough, and very knowledgeable. Was grateful to have him service our issue on a Saturday.
My technician Justin arrived in a timely manner, was very professional and provided excellent service. Thank you!
Thank you, Brendan for saving the day! Your persistence is appreciated.
Good service explained everything comfortable experience
Everyone was professional, kept us informed the whole time and very thorough!!
Inexperienced plumber, did not resolve problem, left the job unfinished
They came out within an hour of my call. Polite, instructive, clean, definitely recommend.
The service was fast! Thanks Joe!
James was polite and professional - I have two small kids, one of whom had flushed something and he kept price in mind in his approach. Very friendly.
Carmelo Scuderi was extremely Professional and Personable! Would request and wait for him if needed services again and arrived early. Loved the fact that within an hour of my phone call he was here and working and finished in a timely basis. Was a little shocked at the price to unclog it; but it’s done and I can now use my toilet.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 433 | $248–$593 |
| Plumbing | 159 | — |
| Toilet repair | 91 | $239–$680 |
| Sewer repair | 62 | $417–$2.1k |
| Plumbing pipe repair | 58 | $353–$1.4k |
| Sewage cleanup | 47 | — |
| Sewer cleaning | 39 | $328–$705 |
| Plumbing leak detection | 39 | $205–$630 |
