How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%58+8.2Replies to reviews 7%100+7.1Craft & service penalty83−1.7Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORERoto-Rooter Plumbing & Water Cleanup
New Bedford, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #49Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 1,624 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for toilet repair
Clear ✕All 91 Google reviews tagged “Toilet repair”
Kiro was fantastic - very professional and did an amazing job fixing our toilet. Helpful, responsive, and got the job done!
Fast, efficient and way less expensive that I expected! Highly recommend Ralph and Roto Rooter.
The guys were great! They came within an hour of my call. The price was much higher than I expected.
Brendan was a huge help and did a quick and stellar job of resolving my issue.
Service man was great! Explained every option in full detail. Very professional
I called Roto Rooter for a badly clogged toilet and they were more than willing to accommodate me and gave me a window for the technicians arrival. And my tech RALPH was EXCELLENT!! He came right in, assessed the situation quickly and had the problem solved almost immediately with no fuss, no muss and left the…
Ralph was the absolute best!!! Arrived for an emergency on a Friday night, right after I got home from vacation. We had a couple of little kids in our family that we were baysitting over, and only the one toilet! Thank you so much again.
Both technicians were courteous and informed on how the problem can be solved.
Justin and Nathan we very helpful unplugging our toilet. They were quick and courteous.
Friendly and professional. Explained the fixes. Completed what he was able to do and will refer to his mgr for continuing support. Thanks Ralfe!!
My toilet was clogged up and Justin and Ethan were here in less than 20 minutes after my call for service. Great job explaining what they were doing and why, and everything was done very quickly and efficiently. They even had time to talk to my curious two year old!
Great experience from scheduling until the technician arrived. Justin arrived within an hour after I called, and he explained the process and pricing. He was very friendly, knowledgeable, professional and did a great job. He fixed the issue quickly, cleaned up everything and made sure the clog was clear before he…
At 8:00 pm, I discovered a sewage backup in my downstairs bathroom. I called Roto-Rooter expecting a long, stressful night. Ralph arrived quickly and, within minutes, had correctly diagnosed a main line blockage. He explained what was happening clearly, worked methodically, and never rushed despite the late hour.…
They got here within the hour of my call. JJ and Ethan were both polite and professional. JJ asked what was wrong and explained how they could fix my problem. When done, JJ made sure I didn't have any other questions. They cleaned up after themselves.
Super nice and helpful. Was super quick and efficient.
Ralph showed up in the expected time frame, ensured I understood the process, clarified any questions or concerns related to billing for the services, and was able to address the problem readily in under 10 minutes. This was a very efficient process.
Super helpful and very professional.
Vivien was knowledgeable and polite and gave us great guidance. He walked us through potential issues and a plethora of options. He also shared other services Roto Rooter provides, that we were unaware of. Overall it was a great experience!
JJ, the technician, arrived not long after we called for service. He was courteous and explained what he was doing and gave ideas to help prevent reoccurrences.
The tech was efficient and very personable
Justin was professional and extremely knowledgeable. Excellent service!
Truly GREAT
RB13455E Fast friendly service, answered all my questions and concerns. Highly recommend my technician!! Happy Holidays!
Gary and Stu expertly solved my plugged toilet problem and were also very polite and explained everything. Roto Router came quickly, too. I will use them again.
A plumber from Roto-Rooter named Kyle came to my house an hour late to look at a leaking toilet and quoted me $710 for a full rebuild. The next day, another licensed plumber from a different company diagnosed the problem in less than a minute, it was just the fill valve; and replaced it in five minutes for $150. The…
Great experience!
I had them come out because I could not get my toilet to flush properly. They came out very efficient clean and respectful. Got the problem fixed and everything put back exactly as found great service.
Fast service, efficient, took care of the problem and cleaned everything up afterwards. Highly recommend
Options explained well, updated on progress throughout, all my questions answered.
Stu was amazing, the number one reason we will be using Roto Rooter again and recommending to our friends. His customer service and plumbing were off the charts.
Vivian was patient, thorough, and very knowledgeable. Was grateful to have him service our issue on a Saturday.
My technician Justin arrived in a timely manner, was very professional and provided excellent service. Thank you!
Thank you, Brendan for saving the day! Your persistence is appreciated.
Good service explained everything comfortable experience
Everyone was professional, kept us informed the whole time and very thorough!!
Inexperienced plumber, did not resolve problem, left the job unfinished
They came out within an hour of my call. Polite, instructive, clean, definitely recommend.
The service was fast! Thanks Joe!
James was polite and professional - I have two small kids, one of whom had flushed something and he kept price in mind in his approach. Very friendly.
Carmelo Scuderi was extremely Professional and Personable! Would request and wait for him if needed services again and arrived early. Loved the fact that within an hour of my phone call he was here and working and finished in a timely basis. Was a little shocked at the price to unclog it; but it’s done and I can now use my toilet.
James arrived at my home on time and quoted me prices for a good case scenario, and a worst case scenario. Fortunately, he was able to perform the work with the minimum of labor. He resolved the clogged drain in my toilet very quickly and cleanly.
Ralph was excellent. Friendly, professional. Very happy with his service and with roto-rooter. Always get great service
Ron and his trainee were very friendly and professional explained everything and fixed my problem in no time very quickly I am satisfied and will use the service again.
Ron (5592) came on short notice to address what we thought was a clog impacting a toilet and sink. He worked quickly and explained how to address a probable venting issue. Very responsive and pleasant to work with and explained things well. Saved $300 compared to a different company's quote.
We had a clogged toilet and were in desperate need of service.
Ron was personable, professional, & very competent. He worked quickly & efficiently to solve the issues. He arrived on time, was wearing a mask without my having to request this, & overall was very considerate of being in my home. RotoRooter is lucky to have him- great job!
The plumber was excellent, polite informative
Very awesome guy! Little pricy but well worth having the toliet working
Called around 8-8:30 and explained my situation. Within 60-70 minutes Romaine the tech came out and handled the situation perfectly! Very nice young man and knew what was needed to be done! I am very grateful to him and Roto-Rooter!
Ron 5592 came Sunday night July 3 within an hour of my initial call. For the night before the 4th I was pleasantly surprised that his response time was so fast. Ron was one of the nicest, most professional people I have dealt with. He fixed my 60 year old toilet good as when it was new. He even took a few minutes…
Toilet clogged again. Your company was great last time so I called when it happened again and you got to it same day. Ron who did the work was great and quick and cleaned up so I’m back in business thank you!
Prompt, polite, friendly & helpful, solved my problem quickly & cleanly. Very pleasant customer experience & great service.
Toilet clogged and wouldn’t unclog. Realized that we had water coming into our basement and backing up into our bathtub. Romaine came out within 40 minutes and found and fixed the problem. He was great!!
Ron was knowledgeable and helpful. He knew exactly what to do and resolved my issue quickly
The service rep., Kenny d Entremont, was EXCELLENT! He explained what he thought my issues were and waited for the city water/sewer Dept to come to take a 3rd look and snake the main line. He then took the time to explain what steps he would take to fix the blocked pipe problems and took time to check all his work…
I called Roto Rooter when my bathroom faucet exploded. They sent a team to repair it, check for mold, remove all damaged items, open the walls and ceilings and dried it all out. Teams were always on time and very professional. They kept in constant communication as to the plan and next steps. They also worked…
Josh was very helpful and professional. Was so happy that he could come within two hours.
Very good service. Came on days notice on 12/24. Technician was professional and gave us good advice about our toilets flushing issues. Gave us full range of possibilities of issues and services. Would use again.
The plumber was very efficient and got the toilet unclogged!
Biggest scam ever. I feel bad for the elderly or uniformed who use this company. I called because i was hoping to have two wax rings replaced on toilets and because the drainage hose for my sump pump was blocked. They charged me an 80 travel fee just to give a quote and their quote was ridiculously high, more than…
Fast same day service. Not the cheapest but very reliable, and they do a great job.
Professional, courteous, knowledgeable, friendly. Highly recommended.
I live alone in a small apartment. When my building turned off the water yesterday, my toilet stopped working. I called multiple plumbers who turned me away before reaching out to Roto Rooters. They we communicative about when a tech would arrive. A plumber came out last night and was able to do a temporary fix, but…
Ralph was awesome! He unclogged the line and got everything flowing again! He was friendly and professional. Even though he went over his time he was still smiling...he was supposed to be off the clock at midnight... thank you Ralph!!!!
Nick was the Best
Eli was awesome!
I made an appointment on Monday for the next Wednesday; however, I received a telephone call a few hours later saying that an opening had happened and I could get my repair done that day. This was very convenient and much appreciated. The plumber quickly assessed the problem with the toilet and repaired it…
The service technician Ellie was very professional, followed Covid protocol, and was a pleasure to do business with.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 433 | $248–$593 |
| Plumbing | 159 | — |
| Toilet repair | 91 | $239–$680 |
| Sewer repair | 62 | $417–$2.1k |
| Plumbing pipe repair | 58 | $353–$1.4k |
| Sewage cleanup | 47 | — |
| Sewer cleaning | 39 | $328–$705 |
| Plumbing leak detection | 39 | $205–$630 |
