PLUMBERS · PHILADELPHIA, PA
20SCORE

Roto-Rooter Plumbing & Water Cleanup

Better than 2% of plumbers · #88 of 90

4.8★1,015 Google reviews
4.67★last 12 months
5.9%1–2★ in 2 yrs (avg 2.6%)
100%complaints answered

Recent priced reviews

★★★★★ Eliud · 4 days ago

James and Lucas did a great job repairing the leak from my bathroom. Very friendly and professional.<br><br>Highly recommend the service. Also Lance was excellent on communication and guidance during the process.

Paid $400–600Great price
★★★★★ William · Edited 5 days ago

Jim was super thoughtful and knowledgeable and did an amazing job!<br><br>Edit: Steve was also super great! He showed up quickly, diagnosed the issue, and then fixed it just as quickly. He showed me what was going on with our pipes and was able to walk me through the future repairs as well. Highly recommend asking…

Paid $600–800Reasonable priceToilet repairDrain cleaning
★ Carina · Edited 2 weeks ago

Completed the cleaning, but they did nothing to support my insurance claim or documentation. Everything that was trashed did not get properly documented and has caused my personal property claim to be declined thus everything they threw out I will not receive payment for. Also, the subcontractors they hired brought…

Paid $2,000+Sewer cleaning
★★★★★ timothy · Edited 2 weeks ago

A well expertly done job hats off to ALVARO and his partner they were courteous and respectful took time to explain what needed to be done and how much it would cost work with me someone who's retired and on a budget, very satisfied with the services received.

Paid $1,000+Reasonable pricePlumbingPlumbing pipe repairFaucet repair
★ Allie · 3 weeks ago

Way overpriced. I booked in a rush but I highly encourage using a local plumber because the prices are insane. $300 for maybe 10 minutes of work. I refused the full work that needed to be done because they said even if they get equipment out it would be $700.

Paid $200–400OverpricedDrain cleaning
★★★★★ FIRE · 4 weeks ago

Very Professional And Polite He Did An Exceptional! Job...I would recommend your company based on his service and recommend him.as well...Thank You Kindly.

Paid $800–1,000Reasonable priceShower installation

vs category

Blue = Roto-Rooter, grey = plumbers average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.94★ (162 reviews)2024-Q2: 4.86★ (7 reviews)2024-Q3: 4.87★ (39 reviews)2024-Q4: 4.88★ (32 reviews)2025-Q1: 4.75★ (60 reviews)2025-Q2: 4.75★ (40 reviews)2025-Q3: 4.80★ (83 reviews)2025-Q4: 4.83★ (89 reviews)2026-Q1: 4.57★ (28 reviews)2026-Q2: 4.69★ (58 reviews)2026-Q3: 4.55★ (49 reviews)2026-Q4: 4.60★ (10 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$618+29% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Great price 22%Reasonable 54%Overpriced 13%Not sure 11%

Score factors

Satisfaction
2
Reliability
2
Craft & service
47
Value
3
Momentum
13
Track record
54
Accountability
98

Praised for

Google highlights · percentile vs peers

Quality
+195 / −5
Professionalism
+252 / −7
Responsiveness
+205 / −2
Punctuality
+190 / −4
Value
+107 / −10

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