Is Roto-Rooter Plumbing & Water Cleanup any good?
Our verdict: solid, not standout — #54 of 90 plumbers, better than 40%. Customers single out its accountability and craft & service; satisfaction is where it trails.
Accountability — better than 93% of peers
Craft & service — better than 89% of peers
Reliability — 15th percentile
Satisfaction — 13th percentile
Price $$$: 16% above typical
Roto-Rooter Plumbing & Water Cleanup for drain cleaning
Clear ✕564 customers reviewed a drain cleaning job here and rated it 4.90★. Most paid $500–600 (category typical: $176–$580). For this job it ranks #11 of 79 plumbers we track.
Tech was very thorough and explained what it could cost me if he had to snake the drain before he started work. Checked at intervals to make sure things were fixed and told me what clogged the drain! Jordan was great!
Bait and switch. They advertise snake drain service up to $109 but charged basically 3 times that. I'd waited for the appointment so wasn't going to cancel once the price was different here. The service was performed so it's a neutral rating.
Mason was our technician today. He was very polite and gave us a complete explanation of what our kitchen drain problem was and explained how he was going to fix it in terms we could understand. Mason was able to clear our drain and gave us ways to prevent the problem from happening again. Mason was neat and left no…
Called they were here faster than anticipating less the 2 hours snaked it and cleaned up and did a great job!
Richie was awesome. Gave us the run down and fixed our kitchen sink quickly. Highly recommend! Very professional!
When you call a company to come out and clear your pipes due to an emergency leaking toilet, it would be nice if they didn't over charge you. I was charged way too much and they did nothing to help. I will never use Roto-Rooter again! You should not take advantage of people in emergencies over a holiday!
Service was very good but very expensive for the short time it took to do the job. If you don’t need immediate service I would recommend check checking smaller local vendors. If you have an emergency Rotor Rooter can help very quickly
Mason was amazing. Fixed the problem and offered a final solution for our old pipes.
Mason was Great ! Diagnosed the problem quickly and got it fixed expediency. He was very professional and left the area looking better than when he arrived.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Roto-Rooter Plumbing & Water Cleanup
Is Roto-Rooter Plumbing & Water Cleanup good?
Yes by most measures: 4.9★ from 1,466 Google reviews and an Experts Score of 44/100 (grade C), #54 of 90 plumbers we track. 3.8% of reviews in the last two years were 1–2★ (category average 2.6%).
How much does Roto-Rooter Plumbing & Water Cleanup charge?
Customers reported a typical bill of $554 (middle half $429–$721), 16% above the plumbers median of $480.
What do customers hire Roto-Rooter Plumbing & Water Cleanup for?
Mostly drain cleaning (564), plumbing (146), toilet repair (129), sewer cleaning (45).
Does the owner respond to complaints?
The owner replied to 98% of 1–3★ reviews (category: 82%).