Is Roto-Rooter Plumbing & Water Cleanup any good?
Our verdict: solid, not standout — #54 of 90 plumbers, better than 40%. Customers single out its accountability and craft & service; satisfaction is where it trails.
Accountability — better than 93% of peers
Craft & service — better than 89% of peers
Reliability — 15th percentile
Satisfaction — 13th percentile
Price $$$: 16% above typical
Recent priced reviews
Tech was very thorough and explained what it could cost me if he had to snake the drain before he started work. Checked at intervals to make sure things were fixed and told me what clogged the drain! Jordan was great!
Bait and switch. They advertise snake drain service up to $109 but charged basically 3 times that. I'd waited for the appointment so wasn't going to cancel once the price was different here. The service was performed so it's a neutral rating.
Very professional and well educated experienced The poop waterstaff. They explained everything to me in detail So I wouldn’t have this issue again!
Jordan did a great job helping me with a plumbing issue in my bathroom. I needed the water lines capped off temporarily while I prepare for a bathroom remodel, and he took care of everything quickly and professionally. The work was clean, the caps are secure with no leaks, and he made sure everything was in good…
Mason was our technician today. He was very polite and gave us a complete explanation of what our kitchen drain problem was and explained how he was going to fix it in terms we could understand. Mason was able to clear our drain and gave us ways to prevent the problem from happening again. Mason was neat and left no…
Caesar at Roto-Rooter came to save the day! He was incredibly professional, thorough, and knowledgeable throughout the entire job. Caesar replaced our broken toilet flange and did an excellent job installing our brand-new smart toilets. Everything was handled carefully and efficiently, and the new toilets look…
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Roto-Rooter Plumbing & Water Cleanup
Is Roto-Rooter Plumbing & Water Cleanup good?
Yes by most measures: 4.9★ from 1,466 Google reviews and an Experts Score of 44/100 (grade C), #54 of 90 plumbers we track. 3.8% of reviews in the last two years were 1–2★ (category average 2.6%).
How much does Roto-Rooter Plumbing & Water Cleanup charge?
Customers reported a typical bill of $554 (middle half $429–$721), 16% above the plumbers median of $480.
What do customers hire Roto-Rooter Plumbing & Water Cleanup for?
Mostly drain cleaning (564), plumbing (146), toilet repair (129), sewer cleaning (45).
Does the owner respond to complaints?
The owner replied to 98% of 1–3★ reviews (category: 82%).