Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%13+4.6Reliability 15%15+2.3Craft & service 20%89+17.8Value 10%47+4.7Momentum 8%64+5.1Track record 7%65+4.6Accountability 5%93+4.7Experts Score= 44Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.44SCORERoto-Rooter Plumbing & Water Cleanup
Phoenix, AZ · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #54Position by Experts Score among all companies we track in this category. of 90 plumbers · 4.9★ from 1,466 Google reviews
Report card
Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and craft & service; weakest: satisfaction.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Roto-Rooter Plumbing & Water Cleanup is better than 13% of plumbers.F
13
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Roto-Rooter Plumbing & Water Cleanup is better than 15% of plumbers.F
15
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Roto-Rooter Plumbing & Water Cleanup is better than 89% of plumbers.A
89
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Roto-Rooter Plumbing & Water Cleanup is better than 47% of plumbers.C
47
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Roto-Rooter Plumbing & Water Cleanup is better than 64% of plumbers.B
64
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Roto-Rooter Plumbing & Water Cleanup is better than 65% of plumbers.B
65
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Roto-Rooter Plumbing & Water Cleanup is better than 93% of plumbers.A
93
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for garbage disposal repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–400
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Garbage disposal repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 50
All 13 Google reviews tagged “Garbage disposal repair”
Patty1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Absolutely Amazing! Mason is worth 10 stars! Highly recommended in the Rio Verde community.
Paid $300–400Great priceDrain cleaningGarbage disposal repair
Carol3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Armando was extremely professional and resolved my disposal issue. Very friendly.
Garbage disposal repair+ Responsiveness+ Quality+ Professionalism
Jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
The dispatch team called 30 minutes prior to the tech’s arrival. My tech, Luis, was very courteous, knowledgeable and efficient. I will definitely call Roto Rooter again for my future plumbing needs.
Garbage disposal repair+ Responsiveness+ Punctuality+ Quality
Judy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Mason and Anthony were so professional and helpful. They were eager to solve problems and great at determining the solutions. We really appreciated all of their help.
Plumbing leak detectionGarbage disposal repairDrain cleaning+ Responsiveness+ Quality+ Professionalism
Boyd2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Lorenzo was great! He was very professional and got the job done quickly.
Garbage disposal repair+ Responsiveness+ Quality+ Professionalism
April4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Root Rooter came after hours to help fix our problem. They were very professional and helpful during the whole process.
Garbage disposal repair+ Responsiveness+ Quality+ Professionalism
Sue4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Rating only, no written review.
Paid $500–600Not sureGarbage disposal repair
ClintLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Garbage disposal repair+ Responsiveness+ Punctuality+ Quality
Colleen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Garbage disposal repairDrain cleaning+ Punctuality+ Professionalism
Ryan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Garbage disposal repairPlumbing+ Responsiveness+ Professionalism
Diane3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Garbage disposal repair+ Responsiveness+ Punctuality+ Professionalism
SandraLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Garbage disposal repair+ Punctuality+ Quality+ Professionalism
Miranda10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Garbage disposal repair+ Punctuality+ Professionalism
Price
$554+16% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 28%Reasonable 48%Overpriced 8%Not sure 16%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 564 | $176–$580 |
| Plumbing | 146 | — |
| Toilet repair | 129 | $227–$618 |
| Sewer cleaning | 45 | $295–$693 |
| Plumbing pipe repair | 44 | $366–$1.2k |
| Plumbing leak detection | 40 | $124–$656 |
| Sewer repair | 33 | $454–$2.4k |
| Sewage cleanup | 32 | — |
