How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%78+18.9Value 14%97+13.7Replies to reviews 7%100+7.1Craft & service penalty88−1.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORERoto-Rooter Plumbing & Water Cleanup
Phoenix, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #93Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 1,466 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for plumbing
Clear ✕All 146 Google reviews tagged “Plumbing” · showing 120
These guys are awesome. Mason was sent to my location within the hour of me calling, he cleared a flooding drain no problem and reassured he'd be back if need be. Thanks again bro.
My technician, Mason, was on time and very helpful. Thoroughly explained my options and what he believed was going on, as well as how to prevent it in the future. Excellent customer service and a professional fix!
The company was fast to respond and the service was great and friendly.
Mason was great and very knowledgeable. He spent almost three hours here trying to figure out our drain issue and communicated along the way. I would highly recommended him.
Very helpful and knowledgeable staff. Mason was amazing at getting the problem resolved.
Had a great experience, these guys are the best and super fast !
Cesar and his team did amazing, worked around the clock even on the weekends to get our place done as quick as possible. Very clear communication from him and his team. Overall very happy and impressive crew and would recommend them to anyone!
They did a great job. Also very quick to help.
We had an Easter plumbing back-up emergency that they came to the rescue after another company could not make it. Our service guy got us in working order but recommended a camera crew to see what was really going on. He set up that crew for next day who found a blockage and had it cleared and new clean outs…
Mason was very attentive, professional and courteous. He answered all of my questions and fixed the problem we were having quickly. I would recommended Roto-Rooter and Mason to anyone looking for their types of services.
Emil and Jonathan were a big help. We had problems with our toilets not filling up with water and flushing. They were efficient and provided great service.
Excellent Service....Came within an hour on a sunday...Pricey...but very fast and they got the job done...
The technicians were very knowledgeable and professional. They did a great job. I highly recommend this company.
I called roto-rooter this morning at 6am hoping to have someone out same day to fix a sewage pipe blockage. The first person I spoke to over the phone was very helpful and nice, they had someone at my house by 9am which I appreciated a lot. Once the technicians arrived, they were also helpful and nice, they gave us…
Oliver did a fantastic job, was very polite, explained what he was doing in terms I could understand, and left everything clean.
Very professional and friendly! On time. Highly recommend Emil
I was very impressed with the service I received today. The gentleman that was here explained everything to me and took the time to talk to my father also. He was very neat, professional and friendly! Not only did he do a good job but this gentleman should be recognized for his professional and friendly demeanor.
Nobody wants to deal with plumbing issues and finding a company you trust can be harder still. I had used Roto Rooter before and found that no one else can top their service. I was so impressed by the representative they sent. Emil was polite, professional and listened to all my concerns. He has superior trouble…
I had a minor plumbing emergency on a Sunday and the plumber was able to get to me within about an hour of my call. There was no charge to diagnose the problem, and he was completely upfront about the costs to do the work. The repairs were made very efficiently and professionally
Super friendly service, very clear about steps of procedure and the corresponding costs.
Emil was phenomenal to work with. They were able to respond to our issue late into the night and didn’t leave until it was 100% fixed. Emil was friendly, professional, helpful, knowledgeable and eager to help. If I ever need help again, I’ll do what I can to ask for Emil.
Called them about a clogged kitchen drain. They came out twice and did not resolve the issue. Another plumber was able to fix the problem. Roto Rooter agreed to refund what we paid after a complaint was filed with the Better Business Bureau. I was advised that a check was mailed on 1/29/2022 but no check has been received.
I'm a renter, and experienced issues with gurgling/bubbling noices. Upon arrival very friendly, willing to listen and also find solution. I was very grateful that the professionalism allowed an explanation that may not have previously been understood. Very good customer service, amicable all around very good experience.
I was very happy with the techs that came out.
Service (Luis) was prompt, personable, & professional. He was thorough & patient & solved our problem quickly! Would use this company & this tech again.
Very professional service from Juan. He was great at explaining everything he found and was able to fix the issues with the toilet and shower drainage. Would definitely recommend Roto-Rooter and Juan!
Very professional and extremely knowledgeable.
I give these guys credit their work is good and possibly a bit better than average BUT do yourself a favor and get a second quote from another plumbing company. They back up the work they perform, which is appreciated.
Luis was professional, respectful, and is outstanding at what he does! Highly recommended!
Needed a shut off valve installed and Andre did the job perfectly and very timely. We definitely recommend him highly
The service was great and it all started with tom. He was extremely professional and courteous. Then the tech name was Andre. He was not just professional but also informative. I will be calling them up again for any other plumbing issues i have.
Anthony did a great job clearing my clogged toilet and gave some tips on how to hopefully avoid this issue in the future.
Called Roto Rooter this morning! Customer service agent Rose was friendly, helpful and offered several appointment times for today. After given a two hour window I received a phone call of Anthony's on time arrival. Anthony looked over what needed to be done and promptly got to work. Did I mention he wore a 😷…
Very professional...... came out on a Sunday and resolved our problem.
We had plumbing issues in the middle of the night and called rotor rooters for morning servicing. The call center scheduled me for 8-10am. Morning came but no plumber. I called the company and they told me that their time frame is usually 4 hours so give them until noon. I waited till 1pm and called again and was…
The plumbers were efficient, kind, and knowledgeable. They took care of my problem quickly.
Plumbers were excellent at finding the source of the issue and were very polite and professional upon walking in the door as well finishing the job. They knew what they were doing and I had no doubt in my mind I called the right people to get the job done.
Travis was great! He had an awesome attitude and went above and beyond to make sure our issues were fixed!
Andre explained everything he was doing and what was going wrong as he worked. I loved that
Mason was extremely professional with his service to get our toilet repairs done in a timely manner, will use him again in the future
Andre was exceptional! He was very knowledgeable and Helped us with our issue . We will definitely use Roto Rooter again and ask for Andre.
Quinton was out guy today and was absolutely fantastic. Very kind, polite and professional. Would ask for him by name in the future.
Ok
Great guys, fixed our plumbing issue. In and out.
Mason and Quinton did a great job unclogging a tough sewer line clog. They continued working until they got the clog out and used their large screen camera to scope where the problem is. They located the issues and the pine is now open. Where others weren’t able to solve the problem, they were able to and were very…
Quick, easy, explained service before handling. Needed my bathtub drain to flow again. Roto-rooter is way overpriced, but these techs (Mason and Quinton) got the job done quick and cleaned it all up. I have no major complaint about the technicians. I just feel like I paid too much for what I got. The bathtub was…
Great
Super helpful, fast service, and knowledgeable - much better then the other three companies I had out here this week.
Service tech Andre was on time, efficient, knowledgeable and friendly. Price for service was reasonable.
Andre was great, my drain is clear and now my boys can use the shower!
Call no one else! They can help and assist with leaks. Fair pricing and wonderful professional services. Explained all issues and were able to complete the job.
Very quick to arrive and courteous service
👍 good service Mason and Anthony cleared our tub drain and did a good job.
Very good service I appreciate very much
Mason and Anthony arrived early, explained everything to me and finished all necessary work very quickly
Mason and Anthony were so professional and helpful. They were eager to solve problems and great at determining the solutions. We really appreciated all of their help.
Mason was awesome! Very professional and completed the job in no time at all. Would definitely recommend to anyone needing their service.
Very polite and fast. Same day
Fast, friendly, very informative and professional
Great experience!
He showed up on time and did a nice job took care of the problem Very courteous and polite
Very nice knowledge guy. Gave me some good tips for the future
Worked with Mason, great guy, very professional.
Mason and his partner were great. Explained everything well and helped us out!
Friendly, fast and great to work with!!!
Mason was fast, efficient, and professional. He gave very clear instructions that could help us prevent this problem from happening in the future!
The repairman (Cody) was very professional, on time, courteous, efficient and thorough. I would highly recommend using Roto Rooter
Outstsnding!
Excellent service!
Lorenzo was fantastic. He was extremely knowledgeable and professional. He assisted in diagnosing the problem to perfection. Highly recommend! Jerry
Our toilet started overflowing after we ran the washing machine so we called Roto-rooter. Randy came out that day and knew exactly what was going on. He got right to work and cleaned out our main sewer line. He was very helpful by showing us exactly what he was doing and explained that a tree root was growing…
Prompt, courteous, friendly, and efficient! And a catchy jingle too! Lol
The plumber came at the time they said, he was professional and got the toilet and tub running, very attentive and courteous person, his name is Troy Robinson, my husband and I are please with his service.
Technician was knowledgeable, quick, and thorough. A job well done.
Tech was professional and cleared the clog in short time. No mess, no drama.
Andre was great. Very informative and helpful with estimate and options. Very thorough and made sure the job was done right. He was here within an hour of our service request. On a Sunday!
They arrived promptly and quickly on a Sunday morning call out on a holiday weekend. The technician was professional and friendly. The technician started work immediately and solved our problems within a few minutes. I will not hesitate to use their services again if needed.
Quick, courteous, and professional. Cleared our stoppage in a jiffy. Highly recommend.
My tech jhonathan was very helpful in helping us diagnose our plumbing issues. As well as being an absolute professional.
Mauricio with Roto Rooter was amazing! The irrigation system valve broke, which was attached to the main line into the house. I had to shut off main valve until he came to the rescue and capped off the problem. He was patient and kind and the price was great for a late Saturday night emergency call! Thank you!!!
Very knowledgeable, friendly service and fair price. Took time to answer all my questions and performed a quality job.
Very helpful and understanding willing to go the extra mile to help their customers and explain everything to there client
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 564 | $227–$554 |
| Plumbing | 146 | $450–$863 |
| Toilet repair | 129 | $227–$606 |
| Sewer cleaning | 45 | $317–$606 |
| Plumbing pipe repair | 44 | $353–$1.2k |
| Plumbing leak detection | 40 | $124–$633 |
| Sewer repair | 33 | $432–$2.4k |
| Sewage cleanup | 32 | — |
