Analyzing 5,405,8355.4M ReviewsFor 14,53614.5K Experts

Experts Reviews · Company report
Roto-Rooter Plumbing & Water Cleanup logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%13+4.6Reliability 15%15+2.3Craft & service 20%89+17.8Value 10%47+4.7Momentum 8%64+5.1Track record 7%65+4.6Accountability 5%93+4.7Experts Score= 44Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.44SCORE

Roto-Rooter Plumbing & Water Cleanup

Phoenix, AZ · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #54Position by Experts Score among all companies we track in this category. of 90 plumbers · 4.9★ from 1,466 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and craft & service; weakest: satisfaction.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Roto-Rooter Plumbing & Water Cleanup is better than 13% of plumbers.F
13
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Roto-Rooter Plumbing & Water Cleanup is better than 15% of plumbers.F
15
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Roto-Rooter Plumbing & Water Cleanup is better than 89% of plumbers.A
89
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Roto-Rooter Plumbing & Water Cleanup is better than 47% of plumbers.C
47
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Roto-Rooter Plumbing & Water Cleanup is better than 64% of plumbers.B
64
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Roto-Rooter Plumbing & Water Cleanup is better than 65% of plumbers.B
65
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Roto-Rooter Plumbing & Water Cleanup is better than 93% of plumbers.A
93

Reviews for your job

Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.

Roto-Rooter Plumbing & Water Cleanup for water damage-related cleanup & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Water damage-related cleanup & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Water damage-related cleanup & repair”

Nathaniel8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

These guys are awesome. Mason was sent to my location within the hour of me calling, he cleared a flooding drain no problem and reassured he'd be back if need be. Thanks again bro.

Great priceDrain cleaningWater damage-related cleanup & repairPlumbing
Brandi8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We recently had a water heater break that caused significant damage to several walls and flooring areas in our home and garage. I truly appreciated that Roto-Rooter offers 24/7 availability, allowing me to call in the early morning hours and schedule immediate help. Ashley arrived first to assess the water damage…

Paid $1,000+Not sureWater heater installationWater damage-related cleanup & repair
AmandaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

My water heater went out, called Roto-Rooter, best decision ever! First off, came within an hour. We realized it had been leaking for a bit so had to call out the part of the company that deals with that, promptly came over. I have had such a pleasant experience and I wanted to share. I will definitely be using them…

Paid $1,000+Great priceWater heater installationWater damage-related cleanup & repair
Theresa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mason is very knowledgeable and helpful i felt comfortable with the explanation of issues we had. And appreciate the extra effort from him! We also are working with Ashley for cleanup and repairs very knowledgeable and helpful as well.

Paid $1,000+Not sureDrain cleaningSewer cleaningWater damage-related cleanup & repair
CLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Call no one else! They can help and assist with leaks. Fair pricing and wonderful professional services. Explained all issues and were able to complete the job.

Plumbing leak detectionWater damage-related cleanup & repairPlumbing+ Responsiveness+ Punctuality+ Quality
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Today Valentine came out for the water damage evaluation and deemed it minimal to no damage since we were able to get the water shut off quick enough. He was very polite and informative on all our plumbing questions/needs. 100% recommend for any plumbing needs.

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Tori3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $400–500Reasonable priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
Dane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing pipe repairWater damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality

Price

$554+16% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 48%Overpriced 8%Not sure 16%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning564$176–$580
Plumbing146—
Toilet repair129$227–$618
Sewer cleaning45$295–$693
Plumbing pipe repair44$366–$1.2k
Plumbing leak detection40$124–$656
Sewer repair33$454–$2.4k
Sewage cleanup32—

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