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Rove Pest Control

Pest control service · Novi, MI · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%99+7Craft & service penalty91−0.9Momentum penalty79−2.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#197 of 295 wildlife removal servicesPosition by Experts Score among all companies we track in this category. · better than 33%
4.8 ★★★★★ 726 Google reviews · 21 photos
94%five-star reviews
4.69★last 12 monthsAverage stars on reviews from the last 12 months only.
3.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$110typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Rove Pest Control at a glance

Google reviewers rate Rove Pest Control 4.8 out of 5 based on 726 reviews, with the owner responding to 97% of feedback. Customers frequently praise the punctuality, professionalism, and thoroughness of technicians during inspections and treatments for ants, mice, and mosquitoes. Positive notes highlight clear communication and quick response times to concerns. However, some low-star reviews criticize ineffective spray results, missed appointments, and difficulties reaching customer service for follow-up.

  • Google rating: 4.8 out of 5 from 726 reviews (94% five-star).
  • Reviews on this page: 726 Google reviews (551 with written comments, 2 with photos).
  • Owner responses: the business replied to 97% of reviews.
  • Most recent review: October 27, 2026.
  • Service: Wildlife serving Novi, Michigan.

Data from Google, last updated November 3, 2026.

Score profile vs other wildlife removal services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

Satisfaction87Reliability79Craft & service91Value100Momentum79Replies to reviews99Satisfaction: 87 (median 92)Reliability: 79 (median 90)Craft & service: 91 (median 97)Value: 100 (median 100)Momentum: 79 (median 100)Replies to reviews: 99 (median 89)
Rove Pest ControlWildlife Removal Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rove Pest Control: 87/100 on this factor. Category median: 92.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rove Pest Control: 79/100 on this factor. Category median: 90.B
79
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rove Pest Control: 91/100 on this factor. Category median: 97.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rove Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rove Pest Control: 79/100 on this factor. Category median: 100.B
79
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rove Pest Control: 99/100 on this factor. Category median: 89.A
99

Bar = this company · dark tick = category median.

Star ratings

726 Google reviews we collected

  • 5 stars68194%
  • 4 stars193%
  • 3 stars20%
  • 2 stars41%
  • 1 star203%

Praise vs complaints

Phrases our text analysis found in 551 written reviews

  • Praise83197%
  • Complaints273%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price523%
  • Reasonable1464%
  • Overpriced15%
  • Not sure29%
$110+1% vs typical wildlife removal services

Middle half of what 6 customers paid ($50–$169) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude32838%
  • Quality & results21926%
  • Speed & response12915%
  • Communication799%
  • Would recommend668%
  • Price & value202%
  • Honesty & trust172%

What customers talk about

We read 551 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The tech Kyle was very nice and thorough in treating my house!”
    “…nquire about the bills you received and to cancel, they are extremely unprofessional and start yelling over the phone that "you signed a contract, its…”
  • “Great service very professional & friendly service.”
    “I think that this is poor customer service and a horrible first impression.”
  • “Each time somebody came out, they were very pleasant quick they always called or texted first just a very good company”
  • “He even explained different preventative aspects of my service contract that I never knew I had.”
  • “Today's routine service visit was performed by Blayza, but it was anything but routine: 5 STARS, 10 out of 10, two thumbs up, amazing!”
    “I'd give Nick 5 stars, but your company only 1 star.”
  • “Dillon (sales) from Rove Pest Control had offered competitive pricing and had me on schedule next business day!”
    “Not sure it’s worth the price vs spraying yourself.”
  • “If your looking for a reliable company with professional employees I would highly recommend Rove.”
    “Now, I have collections calling me to collect this Fraudulent amount.”

People customers mention

  • Mike 13 reviews
  • Nick 11 reviews
  • Blayza 9 reviews
  • Paul 8 reviews
  • Michael 6 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Rove Pest Control for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Debbie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Each time somebody came out, they were very pleasant quick they always called or texted first just a very good company

Paid $20–40Great priceHornet & wasp extermination
Ashton12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★

They’ve sprayed several times over the past 3 months and am still seeing significant insects. Not sure it’s worth the price vs spraying yourself.

Paid $140–160OverpricedHome inspectionSpider exterminationGeneral pest inspection

Photos

Customer reviews

4.8 ★★★★★ 726 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jim Steiger8 reviewsTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The tech Kyle was very nice and thorough in treating my house!

  • Price assessment: Great price
  • Services: Spider extermination, Bug & insect extermination, Ant extermination
  • Pest type: Ants, Spiders
Bill Putnam3 reviewsTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Came out and helped me knowing it was only an inspection and they would not find anything and therefore receive no payment. Needed an inspection for a situation I was having.

  • Price assessment: Reasonable price
  • Services: Home inspection
  • Pest type: Other
Thomas Mitchell2 reviewsTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Did a good job!

  • Price assessment: Reasonable price
  • Price: $200+
  • Services: Rodent extermination
  • Pest type: Rodents
Debbie Ohara6 reviewsTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Each time somebody came out, they were very pleasant quick they always called or texted first just a very good company

  • Price assessment: Great price
  • Price: $20–40
  • Services: Hornet & wasp extermination
  • Pest type: Other
John BishopLocal Guide · 18 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great job as always, No pests. Thanks

  • Price assessment: Reasonable price
  • Price: $40–60
  • Services: General pest inspection, Bug & insect extermination
  • Pest type: Ants, Spiders
Julie Vaughn4 reviewsTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service very professional & friendly service. Highly recommend!!

  • Services: Bug & insect extermination
Rick SavinLocal Guide · 114 reviewsTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I must say Ro pest control did an excellent job. We’ve had far too many mice roaming around in our basement and even in the living area. Brian came to the house and was absolutely the most pleasant, friendly and knowledgeable employee. I’ve come across in a while. He located three places where mice are definitely getting in the house that needed to be caulked and filled. And I did that as soon as he left but again if you call Grove, I hope Bryan comes to your house cause he is a fantastic friendly person.

  • Price assessment: Not sure
  • Pest type: Rodents
Jack Sawka7 reviewsTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

On time, knowledgeable and helpfu.

Alice Van Wambeke3 reviewsTotal number of Google reviews Alice has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Was dirt on front porch from the rodent box. Please brush or sweep excess dirt or debris next time. Thank you!

  • Services: Rodent extermination
Dody JanesLocal Guide · 16 reviewsTotal number of Google reviews Dody has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tyler was super great. Very informative.

  • Price assessment: Great price
  • Price: $60–80
  • Services: Hornet & wasp extermination

Rove Pest Control on Google Maps →

Business details