Analyzing 6,740,6586.7M ReviewsFor 19,01719K Experts

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Royal Moving & Storage Austin

Mover · Austin, TX · reviewed since 2025

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 78 furniture deliveryPosition by Experts Score among all companies we track in this category. · better than 68%
4.9 ★★★★★ 810 Google reviews · 20 photos
98%five-star reviews
4.87★last 12 monthsAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
78%reviews answered by the owner
$738typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
📞 Call (737) 276-4520Request a call backWebsite ↗

Royal Moving & Storage Austin at a glance

Google reviewers rate Royal Moving & Storage Austin 4.9 out of 5 based on 810 reviews, with the owner responding to 78 percent of them. Customers frequently praise the team for punctuality, efficient handling of items, and professional communication during local moves and storage transfers. However, several low-star reviews criticize the company for lacking pricing transparency, citing significant discrepancies between initial quotes and final charges.

  • Google rating: 4.9 out of 5 from 810 reviews (98% five-star).
  • Reviews on this page: 810 Google reviews (794 with written comments, 317 with photos).
  • Owner responses: the business replied to 78% of reviews.
  • Most recent review: October 25, 2026.
  • Service: Furniture Delivery serving Austin, Texas.

Data from Google, last updated October 25, 2026.

Score profile vs other furniture delivery

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction92Reliability91Craft & service–Value100Momentum100Replies to reviews100Satisfaction: 92 (median 92)Reliability: 91 (median 88)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 100 (median 82)
This companyFurniture Delivery median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Royal Moving & Storage Austin: 92/100 on this factor. Category median: 92.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Royal Moving & Storage Austin: 91/100 on this factor. Category median: 88.A
91
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Royal Moving & Storage Austin: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Royal Moving & Storage Austin: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Royal Moving & Storage Austin: 100/100 on this factor. Category median: 82.A
100

Bar = this company · dark tick = category median.

Star ratings

810 Google reviews we collected

  • 5 stars79298%
  • 4 stars30%
  • 3 stars40%
  • 2 stars30%
  • 1 star81%

Praise vs complaints

Phrases our text analysis found in 794 written reviews

  • Praise1,33697%
  • Complaints373%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price9050%
  • Reasonable7843%
  • Overpriced63%
  • Not sure63%
$738-9% vs typical furniture delivery

Middle half of what 133 customers paid ($502–$1.1k) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Speed & response42731%
  • Staff & attitude32424%
  • Would recommend25418%
  • Quality & results24518%
  • Communication453%
  • Price & value443%
  • Honesty & trust342%

What customers talk about

We read 794 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Osman and Yurii - Amazing on time fast and efficient!”
    “3 movers arrived late, one looked like he was 15 years old.”
  • “Very professional and no scratches on our property!”
    “DO NOT use this company, they are unprofessional and untrustworthy.”
  • “I would definitely recommend them to anyone looking for a reliable moving crew!”
    “Overall, I would not recommend and would just encourage people to require price transparency and use caution even when referencing the quotes.”
  • “Muhammad and Yuri did a great job moving my apartment out.”
    “I bring them up the stairs and say the elevator is not working.”
  • “They were very communicative and made everything happen smoothly.”
  • “This made the move so much easier and for the distance and price it was well worth it.”
    “The final price was 400+ more than what I was initially quoted and I truly do feel I was overcharged and lied to.”
  • “They took such great care of all our belongings, and not a single thing was broken or damaged, which honestly feels like a miracle when it comes to moving!”
    “The issue is entirely with the company’s poor planning, misleading quotes, and lack of flexibility, which wasted hours of my time and made an otherwis…”

People customers mention

  • Wayne 22 reviews
  • Jose 19 reviews
  • Adam 17 reviews
  • Vlad 17 reviews
  • Stas 14 reviews
  • Nick 13 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Royal Moving & Storage Austin for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Tavrah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

I used their service for a full pack and move across Austin area. 5 stars would recommend to anyone that’s moving

Paid $1,000–1,500Great priceLocal moving
Cole1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Moving was perfect didn’t need to do anything they will help place everything where you want and offer to put everything back together! This made the move so much easier and for the distance and price it was well worth it.

Paid $500–1,000Great priceSmall furniture movingOversized-item moving
Tyler3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

This is my second time using Royal Moving company and cannot recommend them enough. A little on the pricier end but absolutely worth every penny. They were able to move my stuff from a storage unit to my apartment in under 2 hours and were incredibly efficient. Use them for your next move!! Mukhammad and Phillip were absolute power houses!

Customer photo from Tyler's review
Paid $500–1,000Reasonable priceLocal moving
Natasha6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

⭐⭐⭐⭐⭐ Absolutely amazing moving experience! Muhammad and his crew were punctual, incredibly fast, professional, and respectful. They took such great care of all our belongings, and not a single thing was broken or damaged, which honestly feels like a miracle when it comes to moving! Moving is usually such a…

Customer photo from Natasha's review
Paid $3,000–3,500Reasonable priceLocal movingFurniture storage
Laurie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Osma and Archer sid an amazing job they arrived on time and worked very hard. Move was finished within scheduled time. I couldn’t be happier.

Paid $500–1,000Great priceIn-state moving
Lindsey7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We had a short move to do in a very short amount of time. The truck and movers were on time and they got it done quickly and professionally. Thank you!

Paid $500–1,000Reasonable priceLocal moving

Jobs customers hired them for

JobReviewsCategory typical
Local moving93$569–$1.4k
Moving-related packing23$415–$1.4k
Oversized-item moving19$135–$556
In-state moving19$731–$2.1k
Senior moving11$410–$1.3k
Furniture disassembly8—
Business & corporate-related moving8$432–$1.4k
Small furniture moving7$228–$738

Compare with

Photos

Customer reviews

4.9 ★★★★★ 810 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Stacy Van Landingham6 reviewsTotal number of Google reviews Stacy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great fast professional movers! Took special care with all my belongings!

  • Price assessment: Great price
  • Price: $500–1,000
  • Services: Local moving
Response from the owner · 3 hours ago

Fast, professional movers who handle your belongings with care can make a real difference on moving day. Stacy, we’re glad your Austin move reflected that, and we appreciate you choosing Royal Moving & Storage. We hope you’re settling in comfortably at your new place. Customer Care Department

Kaleb Talbot1 reviewTotal number of Google reviews Kaleb has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Royal moving Austin was great. Our two movers were quick, courteous, and careful.

Response from the owner · 6 hours ago

Your move in Austin was handled by two movers who were quick, courteous, and careful with your belongings. We’re glad you chose Royal Moving & Storage and that their considerate, efficient work made the experience a great one. Customer Care Department

Brian Kim6 reviewsTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had Muhammad and his teammate help us with the move today. They were very communicative and made everything happen smoothly. Thank you 🙏

Response from the owner · 22 hours ago

A smooth moving day can take a lot of stress out of the process, and Muhammad and his teammate helped make that happen through clear communication. We’re glad your Austin move went so well with Royal Moving & Storage, and we appreciate you choosing us. Customer Care Department

Drew Telford5 reviewsTotal number of Google reviews Drew has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great work and fast!

Response from the owner · a day ago

Drew, the crew’s speed and solid work made your move in Austin a success, and we’re glad both stood out. Choosing Royal Moving & Storage for your move means your recognition goes straight to the people who kept things moving quickly. Customer Care Department

Rebecca LeveyLocal Guide · 7 reviewsTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

These guys are the best!!

Response from the owner · a day ago

Calling our crew the best is high praise; Royal Moving & Storage is grateful you chose our Austin movers and shared your enthusiasm. Customer Care Department

Tavrah Nitram5 reviewsTotal number of Google reviews Tavrah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I used their service for a full pack and move across Austin area. 5 stars would recommend to anyone that’s moving

  • Price assessment: Great price
  • Price: $1,000–1,500
  • Services: Local moving
Response from the owner · 4 days ago

Knowing you’d recommend the crew after your full pack and move around Austin is wonderful; we’re glad Royal Moving & Storage could help make the experience one you’d share with others. We’ll pass your recommendation along to the crew. Customer Care Department

Sameh Salama6 reviewsTotal number of Google reviews Sameh has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Muhammad and Yuri did a great job moving my apartment out. I used their services twice. I highly recommend them.

Response from the owner · 4 days ago

Having your apartment move go so well that you returned for a second one says a lot, and Muhammad and Yuri will be glad to hear your praise. Our Austin apartment movers are grateful you trusted Royal Moving & Storage twice. We appreciate your recommendation and will share it with them. Customer Care Department

Simo Hassani4 reviewsTotal number of Google reviews Simo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The team was excellent. It was like clockwork. I recommend them highly.

  • Price assessment: Reasonable price
  • Price: $2,000–2,500
  • Services: Small furniture moving, Local moving, Moving-related packing, Oversized-item moving, Furniture disassembly
Response from the owner · 4 days ago

A move that runs like clockwork can make the day feel much easier, and Simo, we’re glad our team delivered that for you. Choosing Royal Moving & Storage for your move in Austin brought you a crew you’d gladly recommend. Thanks for recognizing the team’s excellent work and smooth pace. Customer Care Department

jean reed7 reviewsTotal number of Google reviews jean has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very responsive to get details just right! Will definitely use again and recommend to others. I

  • Price assessment: Reasonable price
Response from the owner · 5 days ago

Jean, we’re glad our moving company in Austin was responsive and helped get the details right. Thanks for recommending Royal Moving & Storage and saying you’d use us again; we’ll pass your kind words along to the branch team. Customer Care Department

Cole Durheim1 reviewTotal number of Google reviews Cole has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Moving was perfect didn’t need to do anything they will help place everything where you want and offer to put everything back together! This made the move so much easier and for the distance and price it was well worth it.

  • Price assessment: Great price
  • Price: $500–1,000
  • Services: Small furniture moving, Oversized-item moving
Response from the owner · a week ago

Cole, you could relax while the crew placed everything where you wanted, and we’re glad the move felt that easy. Thank you for trusting Royal Moving & Storage for your move in Austin and for sharing how well the team took care of the setup. Customer Care Department

Royal Moving & Storage Austin on Google Maps →

Business details