June McCue8 reviewsTotal number of Google reviews June has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleShe was amazing!!! She was genuinely concerned about some trouble areas
Royal Salt Cave & Spa
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%86+54.6Reliability 28%84+23.7Replies to reviews 8%40+3.3Experts Score= 82Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#122 of 158 massage therapistsPosition by Experts Score among all companies we track in this category. · better than 23%
4.8 ★★★★★ 445 Google reviews · 24 photos
91%five-star reviews
4.89★last 12 monthsAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
19%reviews answered by the owner
Oct 2026latest review
Royal Salt Cave & Spa at a glance
Google reviewers rate Royal Salt Cave & Spa 4.8 out of 5 based on 445 reviews, frequently praising the relaxing atmosphere, clean facilities, and attentive staff who focus on specific problem areas during massages, facials, and salt cave sessions. Recurring themes highlight professional service and effective treatments for issues like asthma and sinus pressure. However, some customers criticize poor phone communication, a lack of showers after sauna sessions, and instances where therapists failed to address requested areas or made uncomfortable comments.
- Google rating: 4.8 out of 5 from 445 reviews (91% five-star).
- Reviews on this page: 445 Google reviews (355 with written comments, 27 with photos).
- Owner responses: the business replied to 19% of reviews.
- Most recent review: October 18, 2026.
- Service: Massage Therapist serving Matteson, Illinois.
Data from Google, last updated October 26, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Royal Salt Cave & Spa: 86/100 on this factor. Category median: 94.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Royal Salt Cave & Spa: 84/100 on this factor. Category median: 94.A
84
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Royal Salt Cave & Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Royal Salt Cave & Spa: 40/100 on this factor. Category median: 73.C
40
Bar = this company · dark tick = category median.
Star ratings
445 Google reviews we collected
- 5 stars40591%
- 4 stars164%
- 3 stars102%
- 2 stars61%
- 1 star82%
Praise vs complaints
Phrases our text analysis found in 355 written reviews
- Praise26395%
- Complaints145%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude12144%
- Quality & results6825%
- Would recommend4316%
- Price & value166%
- Communication135%
- Speed & response93%
- Honesty & trust73%
What customers talk about
We read 355 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very attentive and caring when it comes to focus on problem areas.”
“First off, the woman working the front desk was not friendly at all.”
“He was professional, attentive, and did an amazing job.”
“The worse of it was that they still charged me the massage session and the customer service was terrible .”
“Highly recommend if you're looking for a little self-care and relaxation!”
“Based on the experience that my young adult daughter had, I would NOT recommend this business to anyone.”
“I booked this as a birthday gift to myself and it was well worth it 🩵”
“She listened very well and focused on my problem areas.”
“(Which they did not explain beforehand) I was PROFUSELY DRIPPING SWEAT and was expected to put my cloths back on and go to my salt cave session.”
“The spa was able to get my husband and I in the same day and we both had an awesome experience.”
“She was genuinely concerned about some trouble areas”
People customers mention
- Ava 9 reviews
- Sauna 5 reviews
- Sean 4 reviews
- Frankfort 4 reviews
- Tower 4 reviews
- Carrie 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
E5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
This is my healing haven 🥰 Veronica will take good care of you and I pray that you will have the same success that I have had 🙏🏽
Courtney4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The atmosphere here is everything. I've been to other spas that were no where close to being as welcoming as this one! Literally the only place I want to go. And Daysean is an excellent masseuse. Very attentive and caring when it comes to focus on problem areas.
AsiaLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★
The facial by Ava was great! Very relaxing! The massage, I dont think my masseuse looked at the areas I wanted massaged/worked on more so that sucked. They also would like giggle my fat after they were done with a section which took me out of the relaxing mindset especially since I expressed that I just had a baby…
Colleen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I love the Royal Salt cave! They offer a variety of services and their salt cave is my favorite! Sean is an amazing masseuse- very professional! I felt like a new person after my massage!
ces5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Sean listened to all my concerns. He worked on the areas I asked about. Thank you Sean. My massage was wonderful.
vameca9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
My massage was the BEST! I’ve never had a terrible experience at Royal Salt Cave & Spa. Malik was absolutely awesome! He was professional, attentive, and did an amazing job. I always leave feeling relaxed and refreshed. Highly recommend! ❤️
Photos
Customer reviews
4.8 ★★★★★ 445 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
E Manuel5 reviewsTotal number of Google reviews E has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis is my healing haven 🥰 Veronica will take good care of you and I pray that you will have the same success that I have had 🙏🏽
Courtney Martin4 reviewsTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe atmosphere here is everything. I've been to other spas that were no where close to being as welcoming as this one! Literally the only place I want to go. And Daysean is an excellent masseuse. Very attentive and caring when it comes to focus on problem areas.
Irina Clausius4 reviewsTotal number of Google reviews Irina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAva was very nice and kept her movements very gentle which is a hidden plus!
Asia BondsLocal Guide · 27 reviewsTotal number of Google reviews Asia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe facial by Ava was great! Very relaxing! The massage, I dont think my masseuse looked at the areas I wanted massaged/worked on more so that sucked. They also would like giggle my fat after they were done with a section which took me out of the relaxing mindset especially since I expressed that I just had a baby so im a little insecure about my extra fat that ive developed lol. The salt cave is a underwhelming but a vibe! Salt cave is worth the price tho!
Colleen Mansmith5 reviewsTotal number of Google reviews Colleen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI love the Royal Salt cave! They offer a variety of services and their salt cave is my favorite! Sean is an amazing masseuse- very professional! I felt like a new person after my massage!
ces escalante5 reviewsTotal number of Google reviews ces has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSean listened to all my concerns. He worked on the areas I asked about. Thank you Sean. My massage was wonderful.
Dawn David15 reviewsTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery zen place.....
vameca wheeler9 reviewsTotal number of Google reviews vameca has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy massage was the BEST! I’ve never had a terrible experience at Royal Salt Cave & Spa. Malik was absolutely awesome! He was professional, attentive, and did an amazing job. I always leave feeling relaxed and refreshed. Highly recommend! ❤️
Valerie Vlahos Maes FLEX6 reviewsTotal number of Google reviews Valerie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMechelle gave a fantastic 60 minute massage. She listened very well and focused on my problem areas. She is very professional and I will definitely go to her again!
Business details
- Address: 20881 LaGrange Rd, Frankfort, IL 60423
- Phone: (815) 909-6004
- Website: royalsaltcavespa.com
- Service area: Matteson, IL