Massage therapist · Riverside, CA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%60+32.7Reliability 24%46+11.2Value 14%25+3.5Replies to reviews 7%96+6.8Craft & service penalty75−2.5Momentum penalty0−10Experts Score= 42Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.42SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#214 of 214 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 0%
4.7★★★★★125 Google reviews · 19 photos
84%five-star reviews
3.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
15%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Royal Thai Therapeutic Arts 4.7 out of 5 based on 125 reviews, noting the owner responds to 90% of feedback. Clients frequently praise the effectiveness of deep tissue and Thai techniques for relieving back and neck pain, while also highlighting professional staff and amenities like hot stones and cupping. However, recurring criticisms involve rude phone interactions, difficulty securing appointments, and instances of rushed or overly intense sessions that left some customers uncomfortable.
Google rating: 4.7 out of 5 from 125 reviews (84% five-star).
Reviews on this page: 125 Google reviews (83 with written comments, 1 with photos).
Owner responses: the business replied to 90% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: momentum.
Royal Thai Therapeutic ArtsMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Royal Thai Therapeutic Arts: 60/100 on this factor. Category median: 94.B
60
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Royal Thai Therapeutic Arts: 46/100 on this factor. Category median: 94.C
46
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Royal Thai Therapeutic Arts: 75/100 on this factor. Category median: 100.B
75
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Royal Thai Therapeutic Arts: 25/100 on this factor. Category median: 100.D
25
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Royal Thai Therapeutic Arts: 0/100 on this factor. Category median: 100.F
0
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Royal Thai Therapeutic Arts: 96/100 on this factor. Category median: 75.A
96
Bar = this company · dark tick = category median.
Star ratings
125 Google reviews we collected
4.7of 5
5 stars10584%
4 stars1310%
3 stars11%
2 stars11%
1 star54%
Praise vs complaints
Phrases our text analysis found in 83 written reviews
96%praise
Praise6596%
Complaints34%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
67%fair
Great price125%
Reasonable125%
Overpriced125%
Not sure125%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2232%
Would recommend1725%
Quality & results1116%
Price & value1015%
Speed & response57%
Honesty & trust23%
Communication11%
What customers talk about
We read 83 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was professional, listened to my concerns and totally relaxed me.”
“They use hot stones, cupping and they’ll walk on you too (if you want that but I highly recommend).”
“Didn't ask for a name but anytime I've gone they all do a great job.”
“It can be painful but 100% worth it in the end to feel alive and relieved.”
“You will feel very tired at first but a next day or two days after your body will be invigorated and aligned.”
“Honest truth, I have been going here for a few years now.”
People customers mention
Maria6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
NNekaLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★
I had an appointment booked, but ended up canceling after interacting with the receptionist. I got a bit lost on the way and called in, and her tone was extremely rude and unwelcoming. It made me feel uncomfortable to the point where I no longer felt confident receiving a service there. First impressions matter,…
JJavier1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Best place I can go to, been coming since I was in highschool as an athlete. I'd have bad cramps and SO MANY knotts in my back. I was a year round athlete so this massages were the best parts of my month
Great price
Aapril7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
OBSESSED!
I can’t even recommend them enough.
I came in extremely tight, my neck my hips legs. So much running and lifting weights i was just sore all over and needed a reset. The perfect amount of pressure all over my boys. June worked with me slowly and stretched my out and gave me the firmest massage. Starting…
LLindaLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★
Made last minute booking and accommodated right away.
After having more than 100x massage of course you can tell the difference. I got rushed massage and felt so much uncomfortable.
I was not feeling relaxed at all.
RRLocal Guide · 208 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
June knows just what to address. She knows how to find and work out the stress. All therapist have been fantastic. Massage skills excellent
EEthan6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★
One of the best massages I've gotten in a long time. When they give you firmness options they actually adjust accordingly, it isn't terribly priced, and they offer hot stones and cupping as part of the overall service. Genuinely left feeling much better and will be back again soon.
I had an appointment booked, but ended up canceling after interacting with the receptionist. I got a bit lost on the way and called in, and her tone was extremely rude and unwelcoming. It made me feel uncomfortable to the point where I no longer felt confident receiving a service there. First impressions matter, especially in a place that’s supposed to be about relaxation. Unfortunately, this experience was enough for me to cancel and not return. She hung up on me. ABSOLUTELY NO.
J
Javier Sanchez1 reviewiTotal number of Google reviews Javier has written across all businesses on Google Maps, not just this one.
Best place I can go to, been coming since I was in highschool as an athlete. I'd have bad cramps and SO MANY knotts in my back. I was a year round athlete so this massages were the best parts of my month
Price assessment: Great price
A
Adam Wang9 reviewsiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
OBSESSED!
I can’t even recommend them enough.
I came in extremely tight, my neck my hips legs. So much running and lifting weights i was just sore all over and needed a reset. The perfect amount of pressure all over my boys. June worked with me slowly and stretched my out and gave me the firmest massage. Starting from my back all the way down to my calves and feet.
She cracked every single part of my body.
I was popping from every joint.
I felt so relaxed so good. She also did chopping on me, which is the first time I’ve ever tried that and i was a little scared at first, but the end result AMAZING. How can I go anywhere else?
L
Linda KristianiLocal Guide · 21 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Made last minute booking and accommodated right away.
After having more than 100x massage of course you can tell the difference. I got rushed massage and felt so much uncomfortable.
I was not feeling relaxed at all.
Response from the owner · 2 years ago
Sorry for your felt uncomfortable and not relaxed with our service today thank you for your comments will more careful and improve our service
Sorry for this session if you visit our location
June
R
R CrawLocal Guide · 208 reviewsiTotal number of Google reviews R has written across all businesses on Google Maps, not just this one.
One of the best massages I've gotten in a long time. When they give you firmness options they actually adjust accordingly, it isn't terribly priced, and they offer hot stones and cupping as part of the overall service. Genuinely left feeling much better and will be back again soon.
S
Sylvia OrtizLocal Guide · 109 reviewsiTotal number of Google reviews Sylvia has written across all businesses on Google Maps, not just this one.
