Experts Reviews · Company report
RS Andrews logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%88+21.3Value 14%96+13.6Replies to reviews 7%46+3.3Craft & service penalty86−1.4Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

RS Andrews

Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #99Position by Experts Score among all companies we track in this category. of 125 electricians · 4.9★ from 9,673 Google reviews

Report card

Percentile vs other electricians (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.RS Andrews is better than 89% of electricians.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.RS Andrews is better than 88% of electricians.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.RS Andrews is better than 86% of electricians.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.RS Andrews is better than 96% of electricians.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.RS Andrews is better than 100% of electricians.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.RS Andrews is better than 46% of electricians.C
46

Reviews for your job

Customers hired RS Andrews for 8 kinds of job.

RS Andrews for a/c system repair

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Jobs reviewedHow many Google reviews are tagged with this job.275
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.87
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$228–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 11
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.93%

All 275 Google reviews tagged “A/C system repair” · showing 20

C6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

Kwame Kilgore was extremely efficient and explained everything . He also made suggestions for better operations and improvements to the attic. We were very happy with his work, he was a pleasure to meet and very courteous.He made a replacement of a part and confirmed the part was under warranty, saving us some money

A/C system maintenanceA/C system repair
Erica9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Using RS ANDREWS was a choice my husband and I chose to use for a second opinion and it was the best decision we've made. And having James as our technician was icing on the cake, he was professional and very informative. We truly appreciate the service and would recommend James and R S Andrews to others.

A/C system maintenanceA/C system repair
Leonard8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Courteous and professional Technicians that do great work keeping AC,heating, Plumbing, Ducks and Electrical functioning properly!

Reasonable priceVentilated ceiling installationA/C system maintenanceHeating system repair+ Value
ALocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Our AC stopped blowing and we called several places. RS Andrews and a competitor were the only ones who could get out to look at it within 24 hours. The competitor diagnosed the issue then quoted us $2600 for the replacement part. Our RS Andrews technician was Drew and he was really nice. He explained the issue and…

Paid $1–200Reasonable priceA/C system repair
Christine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Xavier was great - He was thorough and explained everything to me throughout the visit.

Paid $1–200Reasonable priceA/C system repair
CharismaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Blake Crosby was my technician and he was great! He was on time, friendly, and very thorough with what he was going to do. I had a previous visit with another technician that made me regret hiring this company but Blake definitely changed my opinion. He’s definitely an asset to the company.

Great priceA/C system repair
bessie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

R S Andrews have very experienced technicians. Michael Powell is professional and knowledgeable about our HVAC system, giving detailed information on what’s needed.

A/C system repair
Terry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Good service. Nice man Said he couldn’t do a downdraft for the stove for me. I will have to get a plumber to do the work. !????!!

Paid $800–1,000Reasonable priceA/C system maintenanceA/C filter replacementA/C preventive maintenance+ Professionalism
Perry13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very friendly. Helped get our AC in order.

Paid $400–600A/C system maintenanceA/C system repair
Rje14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Ivan was very professional. He was gave a great analysis of what my AC issues were. iHe was efficient and knowledgeable.

Paid $1–200Reasonable priceA/C system maintenanceA/C system repairA/C filter replacement+ Responsiveness+ Punctuality+ Quality
Andrew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★

Service received from tech was good and the AC repair was done quickly on the scheduled day but I would hesitate to use RS Andrews again based on the fact that I was misquoted the cost of doing an after hours service call and then later called back and told the price would be higher. So, I pushed the AC repair out…

Paid $400–600A/C system repair
K16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very friendly and took the time to explain everything!

Paid $1,000–1,200Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Tony3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very courteous. Did a great job and waived the service charge because he was not here long. RS Andrews is the best!!!

Paid $600–800Reasonable priceA/C system repair
Azuka9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very Professional and timely. Mohammed was very professional. Very patient and detailed. He came to update previous job by another technician. I recommend him for any A/C HVAC work and I will work with him anytime. Really impressed.

Not sureHVAC system repairA/C system repair
Dan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Great service and very nice technician that came out to our home. Very satisfied!

Paid $1–200Great priceHVAC system repairHVAC system maintenanceA/C system repair
Aimee10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Our air-conditioning quit on a 90° day and it was almost 80° inside the house. They showed up at 8:30 in the morning and had us back up and running by 9:30 AM. Super nice, super efficient and even better: we’re back in the cool air on a hot day.

Paid $600–800Reasonable priceA/C preventive maintenance+ Responsiveness+ Punctuality+ Quality
Douglas12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Luis Was certainly the consummate professional and walked us thru our options in layman’s terms. We ordered and scheduled our appt. Great job. Thank you very much. Doug B

Paid $2,000+Reasonable priceA/C system repair
Patricia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I would highly recommend this HVAC company. The tech, Muhammad Shah was very professional, knowledgeable, and kind. He was also pleasant and explained info well. He wasn’t able to fully repair the issue today but provided a temporary solution until it can be resolved next week.

Paid $1–200OverpricedA/C system repair+ Punctuality+ Value
Versie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

James was very thorough checking where the water near my dishwater was coming from. He listened to my concerns and explained everything that he was doing. I would definitely recommend his services.

Paid $200–400Reasonable priceA/C system repairPlumbing leak detection
JasonLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My ac needed repair fast after I noticed an electrical burning smell. I called on a Tuesday and they got someone out the same day. I was happy they could get someone out later in the day around 7pm. Saved me from having to take off from work. David who stopped by was very professional and explained in detail what he…

Paid $1,200–1,400Reasonable priceA/C system maintenanceA/C system repair

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Price

$305-36% vs typical electricians

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 64%Overpriced 4%Not sure 11%

Jobs customers hired them for

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