How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%88+21.3Value 14%96+13.6Replies to reviews 7%46+3.3Craft & service penalty86−1.4Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORERS Andrews
Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #121Position by Experts Score among all companies we track in this category. of 151 electricians · 4.9★ from 9,673 Google reviews
Report card
Percentile vs other electricians (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired RS Andrews for 8 kinds of job.
RS Andrews for repair HVAC
Clear ✕All 96 Google reviews tagged “Repair HVAC”
Very knowledgeable, courteous, and professional. he did an excellent job.
Great job, thanks
Chris was very professional and his work skills are the best
The service technician Alberto Fabelo arrived within the alloted time frame. He was very polite yet professional and experienced explaining the issues he found with my AC units. Also explaining Maintenance on my part that could prevent future issues. We have three properties and a family business that RS Andrew's…
Kwame arrived on time and performed his duties well. He also explained our options and benefits that we have with the appliance manufacturer as well as R.S. Andrews. A very positive experience!
Mr. Melton was very professional and extremely knowledgeable. He was thorough and yet quick and to the point. Diagnosed and made recommendations. Would highly recommend.
R S Andrews is a great company to do business with as I have had nothing but excellent service from them since I contracted with them for a yearly maintenance on our heating/ air sytem, which was over 3 years ago. We had to call them out on an occassion when our air didn't come on and they were here within 3 hours…
Technician did an excellent job
Actually, I'm semi-happy. Mr. Mateo located a disconnected wire and repaired that, which should help with the compressor coming on, but didn't really address the uneven distribution of heat and air. I suspect we are going to have to have a return visit to deal with that.
We had RS Andrews replace our entire HVAC system. The installation team left something to be desired. The installer was on his cell phone almost the entire time of the installation and then proceeded to put his foot through the attic ceiling into our kitchen. The company had the damage repaired satisfactorily.…
From the time I made the call for service to the technician packing up and leaving, this has honestly been the most pleasant experience ever with having work performed at my home. Josh Smith arrived promptly when scheduled, was very personable and professional. He performed the work necessary to get the HVAC…
Thank you!
We've been using RS Andrews for about a decade and after patches and band aids and refills and surprise sweaty summer nights it finally came time to bit the bullet and replace everything. The salesman offered a few options and after going back and forth we found an option that hadn't been considered before - one…
He was on time friendly and did a great job he need a raise. Awesome company
Ellery was highly skilled, extremely knowledgeable, very professional, polite, clean, and considerate. He showed up on time, cleaned up after himself very well, and explained everything in detail, and he provided us with sound advice. We are very pleased with the service Ellery from RS Andrews provided. RS Andrews…
Excellent and accurate problem resolution on an electrical sevice.
Tim was on time, professional, honest and a please to speak with!
2023 still going strong. RS Andrews has helped us maintain our HVAC over the years. We have enjoyed reliability well beyond expectations. 2021 Update: We have relied on RS Andrews repeatedly through the few years we have lived in our current house. Their HVAC folks are top notch, but we've found similarly…
Excellent work 👍🏽
I have used this company since 2000 and always knew they were there for us when needed. They have different departments and these techs know their work, each of the guys who come out and the ladies in the office always a pleasure also Michael is wonderful and knows his business.
Ivan was excellent, did thorough maintenance and replaced some old exhaust pipes.
My thermostat had turned off. We were without A/C. We called RS Andrews and sent out an HVAC technician. He was able to diagnose a HVAC pump that stopped working in the crawl space. I am pretty handy with simple repairs. I watched Youtube videos on how to replace an HVAC pump. Went to Home Depot and with some…
Great Service. Friendly. Professional
Sean was a very professional and knowledgeable technician thank you for your service today.
Teyon came out shortly after 8am on a holiday and took care of an a/c emergency…it’s late May in Georgia!! Can’t say enough good things about Teyon and RS Andrews!!
RS Andrews have worked with our systems for years. Always professional. Current visit by Jessie was excellent. Great company and great technicians.
Everything went well
I appreciated him taking the time to thoroughly explain what had happened and how to prevent it from occurring again. He also gave me some quick maintenance tips to help prolong the life of my unit.
Joey and his partner was very professional. The work is done right not shoemakered like the last outfit left it
Great service in all respects!!!~!
A+ local company. Used them successfully for over 15 years. Guys are uniformed, polite. and knowledgable!
Your tech was very professional and know his job very well and his training of assistant was all so great Thank for the great service .. will be using your services again soon …
My HVAC started failing and reached out to RS Andrew on Nov 8th. The inspection was done on Nov 12 but the Technician arrived 2 hours past the scheduled time window. During the inspection, a leak search was performed but the technician said he could not find the leak and that RS Andrews would send someone else…
Very professional and courteous technician. Kept me informed throughout his inspection of the furnace not working. Diagnosed the problem and was able to correct the situation to my satisfaction.
Awesome customer service! Very detailed and professional. Kudos to Marcus and Eli. These young men where top notch, professional, and excellent customer service skills. Give them a raise! It’s hard to find exceptional customer service which they provided.
David Rizzotti diagnosed and corrected the problem quickly. Very appreciated
Excellent service and good system for communication. Technician was obviously knowledgeable and professional.
RS Andrews found a leak in an A/C evaporator coil that had been replaced two years ago. They did the right thing and agreed to cover the parts and labor to fix it again! That’s how you build customer loyalty?
Mr Fisher was polite, problem solver,and clear about what was happening to the HVAC. RS Andrew I Thank you for Jason Fisher.
Extremely courteous and knowledgeable. Explained all aspects of work
Tamarge Collins was very professional and informative. I will definitely ask for him to come and repair my plumbing issues anytime.
The technician, Josh, that came out today for my emergency call was very professional and knowledgeable. He found the problem, fixed it, and answered any questions I had. He was courteous and patient with all my questions as I tried to understand everything he was explaining! I appreciated that tremendously!
I needed both my air and heating systems replaced. Chris Melton did a wonderful job coordinating the install. The men that installed both systems worked tirelessly from 9 AM until 9:45 PM in 95 degree weather to complete the needed work. I highly recommend RS Andrews and will use them for all my HVAC, plumbing and electrical needs.
Steven came and he kept us informed throughout the whole process. Once he had everything installed, ran the system on all levels to make sure everything was functioning. He was great.
They worked us in on a day that was not easy to do so. David was courteous and knowledgeable. Fixed the problem in 30 minutes or so.
The technicians are always polite and identify themselves by phone, and in person. The dispatch and office staff are polite and professional while making appointments and sending reminders for the appointments. Good customer service!
Hands down best experience we’ve ever had with customer service. Jonathan was AMAZING! Incredibly kind, efficient and got us back up and running late at night in the swelteringb GA heat! You now have a customer for life and you’re sitting on a gem with Jonathan!
Jason did a great job. He was super helpful and even went out of his way to get a specific tool then came back to finish the repair. He explained everything thoroughly and walked us through all the repairs.
RS Andrews is always extremely professional, efficient and communicates well. I would recommend this company to anyone looking for insulation, A/C and heating repair services.
From our technician, Tim Golden, and our sales representative, LaDarian Raymond through to the installers, Emanuel & Chris, we had a great HVAC purchase & replacement experience. R.S. Andrews made the HVAC financing affordable & we are more comfortable than ever with our new York unit that comes with a 10 year warranty.
Knowledgable, professional and fair
Jason did a great job. Was quick to answer my ASAP call (same day service, within 2 hours), fixed my issue in under 30 minutes, and politely explained procedure to avoid the issue happening again. Will definitely be using RS Andrews in the future.
Nate Busby was INCREDIBLY!! I originally called for a quote on my water heater, but because of him- I decided to let him do the installation today. What a guy! He knew his stuff! And of top of that- kind, friendly, professional and made the experience quite delightful!! I had several meetings that I needed to…
updating my review. They sent out SAM and he figured out what the issue was and assured me they would make it right. I requested Sam to complete the repair and he showed up on time and as scheduled. He completed all required return updates. System is running as it should now. I gave them a chance and they did…
When our AC stopped working right before the hottest week of the year, RS Andrews sent someone out as soon as possible. They installed the part the day it arrived, which was earlier than expected. Such a lifesaver when it's in the 90s! For both the initial inspection and the repair, the technician arrived on time.…
Zack and Curtis were on-time, very friendly, knowledgeable and professional, and took the time to make sure I knew what was going on, why they were doing what they did, and how things would work when they left after installing the new system. A great experience, one that I will heartily recommend to friends and family. Ed
They were awesome me and my family are much more comfortable more than ever with the ac running back to normal 😁😁😁 The service crew was awesome and I just want to say thank youuuuuu!! And God bless you!!
Repaired my water heater with the best customer service. They kept me aware of what was going on. I will ALWAYS use them for all my needs. I am waiting for the HVAC unit to crash so I can call them and come fix it.
We discovered a gas leak in our furnace closet on a Sunday evening and immediately called the emergency number after seeing good reviews for the Company. Marvin was out within 2 hours (late on a Sunday night I might add) and was so friendly and put us at peace getting the leak fixed and ensuring our heat was running…
Very professional & highly knowledgeable!
In the beginning I was very disappointed with the changing of the pricing as I signed one agreement and then all of a sudden the price is changing because the tech missed something he should’ve checked and seen in the beginning. Now they messed up my budget and I’m screwed with having to pay other things. I was…
Same day service. Technician (Lawrence) was on time and very professional. I have a home warranty service and went to JS Andrews outside of my coverage....and will do it again. Well done.
The technicians were all professional and practiced social distancing, while masked. Had an issue resurface after they left, and RS Andrews was on top of the situation and had a team back out to resolve it ASAP. This company stands behind its work and people. So refreshing these days. I highly recommend them and…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 867 | $37–$285 |
| A/C system maintenance | 523 | $39–$429 |
| HVAC system repair | 404 | $83–$955 |
| Heating system maintenance | 330 | $27–$228 |
| A/C system repair | 272 | $228–$1.2k |
| Heating system repair | 210 | — |
| A/C preventive maintenance | 156 | — |
| Water heater installation | 150 | — |
