Experts Reviews · Company report
RS Andrews logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%88+21.3Value 14%96+13.6Replies to reviews 7%46+3.3Craft & service penalty86−1.4Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

RS Andrews

Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #121Position by Experts Score among all companies we track in this category. of 151 electricians · 4.9★ from 9,673 Google reviews

Report card

Percentile vs other electricians (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.RS Andrews is better than 89% of electricians.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.RS Andrews is better than 88% of electricians.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.RS Andrews is better than 86% of electricians.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.RS Andrews is better than 96% of electricians.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.RS Andrews is better than 100% of electricians.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.RS Andrews is better than 46% of electricians.C
46

Reviews for your job

Customers hired RS Andrews for 8 kinds of job.

RS Andrews for water heater repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.53
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 53 Google reviews tagged “Water heater repair” · showing 40

Eric6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

What a life saver! Sometimes you just need a job done and with the emergency we were facing that’s exactly what Paul did. Knew what was wrong and how to fix it. Amazing energy and just an overall good dude. Highly Recommended!

Paid $1,800–2,000Great priceWater heater repair
VernaLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Job well done. My hot water wasn't working on my tankless water heater. Loren diagnosed the problem and determined what needed to be done to fix the problem. He replaced a part, completed maintenance and that fixed the problem. He explained everything clearly before he did any work. He also gave me additional…

Paid $200–400Reasonable priceWater heater repair
AnnetteLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very very detailed and explained where i can understand.

Paid $1–200Reasonable priceWater heater repair
Jose5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Unbelievably outstanding work. Extremely knowledgeable, as he called out some problems I knew I had 2 or 3 years ago, but the quotes for other companies were crazy high. Those are fixed also. Planning to do a Tankless early next year and Neil is the only person I plan to do the job.

Paid $1,200–1,400Great priceWater heater repairPlumbing leak repair
Willie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

He did a very professional job found problem that needs fixing and toke care of our proble He did a great job and explained everything he did.

Paid $200–400Reasonable priceWater heater repairElectrical wiring repair
TomLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Devonte from RS Andrews came to do my routine maintenance on my ac systems. He was very professional, efficient and friendly and solved a problem with my sump pump. I have been using RS Andrews for a long time and have always had excellent service.

Paid $100–200Reasonable priceA/C system maintenanceWater heater repair+ Value
Raymond9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Herold is great. Curteous, professional, and always does a great job. Helped me identify a solution for my install needs.

Plumbing pipe repairWater heater repairPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Jody4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Brian Turner, technician, and his assistant did an excellent job of diagnosing a gas leak at my water heater and redesigning a more efficient setup and replacing the water heater. It was a huge all day job and they worked tirelessly to make sure things were improved and safe. He was excellent at explaining every…

Paid $1,000+Reasonable priceWater heater installationPlumbing pipe repairFaucet repair
BrendaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

The technician was prompt and explained everything he was doing and what was the cause for the problem and fixed it. He was very professional and friendly.

Water heater installationWater heater repair
Louis16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Mr Charles McQueen did an outstanding job again. He was very aware of the problem, and did the repair to correct the issue at hand. Left the door open to Contact R.S.Andrews should additional issues arise. A job well done. Very satisfied with the service. Thanks.

Paid $200–300Reasonable priceWater heater repair
Gairy15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Robert was very professional, knowledgeable and informative. He was the BEST plumber that we have ever used!!

Paid $600–700Not sureWater heater repair+ Quality+ Professionalism
Anita3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Technician was friendly, knowledgeable, helpful, and timely.

Water heater repair
jacquelyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★

The experience with the technician Daniel was very thorough he explained everything down to the dotted i's and crossed t's. I appreciate his wonderful customer service.

Paid $1–100Water heater repair
Thorulf3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Ezequiel was very knowledgeable and helpful. He identified the problem I was having and made excellent recommendations on how to proceed. I definitely recommend him as a plumber.

Paid $1–100Great priceWater heater repair
ChrisLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

RS Andrews stood behind there work and had the electrical expertise to ensure that everything was safe.

Water heater repair
Dwayne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Daniel was on-time, honest, and extremely knowledgeable! 5 star service!

Paid $100–200Reasonable priceWater heater repair
LisaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Thomas was great to deal with. He was upfront about our options and worked with us to find the best solution for hot water in our home. He educated us on the options and was just a lovely person to deal with. This is our second time using R.S Andrew’s for plumbing services and we are now customers for life! Thank you Thomas for your professionalism.

Paid $1,000+Great priceWater heater repair
Steve10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Paul arrived promptly; diagnosed the problem and fixed us up. Timely; professional; courteous. Very pleased with R.S.Andrews.

Water heater repair
Robert5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

RS Andrews (former G-Force) Plumbing has been servicing our Navien Continuous Gas Hot Water heater for years. Terrific, fast, and reliable. David rocks!

Water heater installationWater heater repair
Stan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Extremely knowledgeable

Paid $1–100Great priceWater heater repair
Franklin12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Very nice, very professional. He knows his stuff. He gave me a lot of information and suggestions on what I need to do. Unfortunately the tankless hot water heater was not repairable and we had to get a new one. But now I know how to service it.

Paid $1,000+Reasonable priceWater heater repair
Daryl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Very knowledgeable and patient. Answered all of my questions, explained to me why he was doing something a certain way and why it was important. Mind you he was answering my questions while doing the repairs.

Paid $1,000+Not sureWater heater repairService not listed
Melanie13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Robert Hervey is awesome!! Communication, timeliness, great attitude, hard working, pleasant, knowledgeable…. everything great!! Thank you so much Robert!!!

Water heater repair
Harin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Pau Sum did an excellent job and is very friendly nature and know the stuff. I would recommend RS Andrews service to my friends and families.

Paid $300–400Reasonable priceWater heater repair
MarthaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

They have fastest service, great plumbers and work was done well with good quality. I will use them in the future!

Paid $800–900Great priceWater heater repair
Susan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The best!!!

Paid $1,000+Reasonable pricePlumbing pipe repairWater heater repairPlumbing leak repair
Philip1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

David arrived early, was very professional, and identified and repaired the problems in short order.

Paid $1,000+Reasonable priceToilet repairWater heater repairPlumbing leak repair
Jamie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Paul was great! Gave me all the information and was super pro.

Water heater repair
Bill7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

David Stitt of RS Andrews has helped us out a few times. He has performed a repair on our tankless water heater and recently installed exterior water line access for a remodeling project. He is knowledgeable, professional and personable. We trust his guidance and appreciate his skill set. After listening to my…

Reasonable priceInstallationWater heater repair
Blake3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Robert was great

Paid $800–900Not sureWater heater repair
mollyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jaime is the best plumber we have ever had..extremely conscientious, knowledgeable, and thorough

Paid $1–100Reasonable priceWater heater repairService not listed
Ricky16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Another Fantastic job. Zeeks strategy of educating the customer helps me be more proactive. I understand how my system works now 👍🏽

Reasonable pricePlumbing leak detectionGeneral repairsWater heater repair
Nichol9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Neil from RS Andrews was very knowledgeable and efficient and was able to solve a mystery with our water temperatures. Thank you!

Paid $600–700Reasonable pricePlumbing pipe repairWater heater repair
Christopher5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fast and very attentive. Answered all my questions!

Paid $1–100Reasonable priceDrain cleaningWater heater repair
Tunstall3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Came immediately. Resolved problem in a matter of minutes

Water heater repair
Stephanie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Pau Sum the plumber from RSAndrews is such an excellent worker who is proactive and ensures that his client is safe!!

Plumbing leak detectionPlumbing leak repairWater heater repair+ Responsiveness+ Punctuality+ Quality
Al4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Pau was very helpful with recommendations. He came to our home again to conduct a pre-installation inspection to ensure he accounted for all the work site conditions and needed materials. Planning on a tankless water heater installation. Very thorough. Giving him 5 out of 5 stars. Update after install of tankless…

Water heater installationWater heater repair+ Responsiveness+ Punctuality+ Quality
KathrynLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Loan did a great job fixing the water heater. He fixed what should have been fixed a week ago when another technician just came and lit the pilot light and didn't address the underlying problem.

Water heater repair+ Responsiveness+ Punctuality+ Quality
Stan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Jonathan provided excellent service! Have used RS Andrews on several occasions and completely satisfied each time, will definitely use again and recommend.

Shower installationPlumbing leak repairFaucet repair
Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service!

Plumbing leak detectionWater heater repair+ Responsiveness+ Punctuality+ Quality

Show more water heater repair reviews (13 more) →

Price

$305-39% vs typical electricians

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 64%Overpriced 4%Not sure 11%

Jobs customers hired them for

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