iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%72+45.7Reliability 28%71+20Replies to reviews 8%100+8.2Momentum penalty61−3.9Experts Score= 70Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 43 dog walkersiPosition by Experts Score among all companies we track in this category. · better than 10%
4.7★★★★★38 Google reviews · 18 photos
92%five-star reviews
3.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
RTS Pet Concierge (Formerly Baronne Street Pets) at a glance
Google reviewers rate this pet grooming service 4.7 out of 5 based on 38 reviews, with the owner responding to only 8 percent. Customers frequently cite punctual appointments, reasonable pricing, and staff who follow specific grooming instructions for dogs and cats. However, low-star feedback highlights safety concerns regarding loose dogs and tight equipment, as well as billing errors where refunds were not processed.
Google rating: 4.7 out of 5 from 38 reviews (92% five-star).
Reviews on this page: 38 Google reviews (33 with written comments, 4 with photos).
Owner responses: the business replied to 8% of reviews.
Most recent review: January 4, 2026.
Service: Dog Walker serving Kenner, Louisiana.
Data from Google, last updated October 25, 2026.
Score profile vs other dog walkers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: momentum.
This companyDog Walkers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.RTS Pet Concierge (Formerly Baronne Street Pets): 72/100 on this factor. Category median: 93.B
72
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.RTS Pet Concierge (Formerly Baronne Street Pets): 71/100 on this factor. Category median: 85.B
71
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.RTS Pet Concierge (Formerly Baronne Street Pets): 61/100 on this factor. Category median: 100.B
61
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.RTS Pet Concierge (Formerly Baronne Street Pets): 100/100 on this factor. Category median: 81.A
100
Bar = this company · dark tick = category median.
Star ratings
38 Google reviews we collected
4.7of 5
5 stars3592%
4 stars00%
3 stars13%
2 stars00%
1 star25%
Praise vs complaints
Phrases our text analysis found in 33 written reviews
94%praise
Praise2994%
Complaints26%
Topic share
How often each topic comes up in the written reviews
6topics
Quality & results1032%
Staff & attitude826%
Speed & response413%
Price & value413%
Would recommend413%
Honesty & trust13%
What customers talk about
We read 33 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They did an amazing job and were even able to get cleaning drops in her ears which is something she rarely allows anyone to do.”
“I called for a quick nail trim and they got my sweet girl in right away!”
“Quick and my pup came back clean and looking great!”
“The price was very reasonable for the service I was given.”
“Would definitely recommend to other people thinking about it.”
“Very dependable!”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Ashley2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★
We visited this grooming service in 2025. During our visit, a staff member let multiple dogs loose in the salon, including our own, which could have been dangerous. We were also double-charged, and despite contacting management, our refund was never issued. While the business has since closed, I wanted to share our…
Great priceService not listed
KirstieLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Winnie is comfortable with them. Best grooming service in the city!! Love the Baronne pet krewe
Blake14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Courteous and knowledgeable staff. Overall a great experience for me and my pet.
Aleyna2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
Do not bring your cat here. They did not give a cut the way I asked. They’ve just shaved all the way, and not even in a good way. They are terrible!
jennifer3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I called for a quick nail trim and they got my sweet girl in right away! They did an amazing job and were even able to get cleaning drops in her ears which is something she rarely allows anyone to do. They are super nice and the prices are amazing! I will definitely be bringing her back for her next pawdicure!
JojoLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
She went from the last pic to the first 3 pics. Wonderful, wonderful Job. Dior was matted real bad and now you can’t even tell. I truly Appreciate and very Thankful for her Grooming Service shout to you guys the Best
We visited this grooming service in 2025. During our visit, a staff member let multiple dogs loose in the salon, including our own, which could have been dangerous. We were also double-charged, and despite contacting management, our refund was never issued. While the business has since closed, I wanted to share our experience to help others be cautious if they consider this service or if it reopens in the future. The handling of dogs and billing practices were unsafe and unprofessional
Price assessment: Great price
Services: Service not listed
Response from the owner · 9 months ago
Ashley,
It's unfortunate to hear about your experience at a previous business but this review does not reflect our service. Please remove this review as it does not pertain to this business. The previous business is no longer here therefore you are hurting a completely different business by leaving a review that has nothing to do with the service you may have previously received. Thank you for your understanding.
Jarred Johnston3 reviewsiTotal number of Google reviews Jarred has written across all businesses on Google Maps, not just this one.
Kirstie G. DubrowskyLocal Guide · 14 reviewsiTotal number of Google reviews Kirstie has written across all businesses on Google Maps, not just this one.
Do not bring your cat here. They did not give a cut the way I asked. They’ve just shaved all the way, and not even in a good way. They are terrible!
Response from the owner · a year ago
Thank you for your feedback. We're sorry to hear you were unhappy with your cat's grooming. Our team always strives to follow client instructions while prioritizing each pet's safety and comfort. In some cases, the desired style isn't safely achievable as not all cats tolerate grooming which can limit what can be safely completed for everyone involved. If there were concerns, we would have appreciated the opportunity to address them at pickup, when you inspected your pet. Please feel free to reach out so we can discuss your concerns further.
jennifer giragos3 reviewsiTotal number of Google reviews jennifer has written across all businesses on Google Maps, not just this one.
I called for a quick nail trim and they got my sweet girl in right away! They did an amazing job and were even able to get cleaning drops in her ears which is something she rarely allows anyone to do. They are super nice and the prices are amazing! I will definitely be bringing her back for her next pawdicure!
Michelle Dukes1 reviewiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
She went from the last pic to the first 3 pics. Wonderful, wonderful Job. Dior was matted real bad and now you can’t even tell. I truly Appreciate and very Thankful for her Grooming Service shout to you guys the Best
Orion Malley2 reviewsiTotal number of Google reviews Orion has written across all businesses on Google Maps, not just this one.
