Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate Ruby Red Cleaning 4.8 out of 5 based on 288 reviews, with the owner responding to 67 percent of them. Customers frequently praise the team's punctuality, thoroughness, and professional communication during standard, deep, and move-in or move-out services. However, several low-star reviews criticize the pricing structure as confusing and expensive, noting issues with billing for non-working time and inconsistent confirmation processes.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
288 Google reviews we collected
Phrases our text analysis found in 272 written reviews
Price verdicts customers left with their Google review
Middle half of what 12 customers paid ($209–$431) · gold mark = category median.
How often each topic comes up in the written reviews
We read 272 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Olivia couldn’t be more professional nor more thorough.”
“Very courteous, very professional, and more importantly, very thorough.”
“To make matters worse, they sent the invoice over two months after the cleaning was done, which felt unprofessional and inconvenient.”
“We highly recommend Ruby Red Cleaning for their professionalism, attention to detail, and Excellent Staff.”
“Wouldn't recommend unless they improve their communication and billing process.”
“The team is punctual, systematic, and incredibly thorough.”
“While the cleaning itself was decent, the lack of timely communication and delayed billing made the whole process frustrating.”
“She is personable, kind, easy to talk to, and truly wants to do a great job.”
“There was poor communication from the start, and it was a struggle to get a clear confirmation of my appointment.”
“There needs to be trust and care with that service, because you are in someone's home.”
“The final straw happened when a cleaner showed up for about 5 minutes, lied about meeting her supervisor outside, then just disappeared.”
“Ruby Red Cleaning is a very good service with reasonable prices and great communication.”
“They are Way Overpriced!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Ruby Red Cleaning for 5 kinds of job. Pick one to see what they paid and said.
Text Response: 4 I'm at lost for words. Amazing. Spectacular, Impressive. So many words to describe my experience. Those ladies did an outstanding job. Very courteous, very professional, and more importantly, very thorough. I am beyond satisfied and planning to recommend RubyRed to every living soul i know. Thank…
Hi Leslie, I just wanted to send a sincere thank you for the cleaning service on Monday. The house 50looks incredible, and I really appreciate the attention to detail. It’s made a huge difference in my week!
The team did amazing work with my move in clean! The two of them I worked with left everything spotless. I moved into a 2 bedroom apartment. It was already overall clean when I got the apartment but I wanted to make sure it was as clean as could be before I got situated. The two cleaners of them made sure of that…
Olivia, Julie, and Leslie do a terrific, thorough job of keeping my house clean and tidy. They get right down to business working efficiently knowing what to do without my having to explain and yet, always ask if there is anything that needs to be done out of the normal routine. There is always some little change…
Ruby Red Cleaning is a very good service with reasonable prices and great communication. They bring their own cleaning products and equipment. Everyone that's come to my house has always been courteous, professional, and hardworking. A shoutout to Maria, Leslie L. and Stacey A. for the excellent service they…
Cece was amazing and cleaned my apartment for a move out flawlessly. She explained everything and was extremely professional!
| Job | Reviews | Category typical |
|---|---|---|
| Standard cleaning | 50 | $158–$233 |
| Deep clean | 46 | $347–$614 |
| Moving-related cleaning | 15 | $334–$809 |
| General housekeeping | 9 | $158–$335 |
| Cleaning | 9 | — |
4.8 ★★★★★ 288 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great work. Xavier does a fantastic job! Highly recommend Ruby Red!
Thanks, Zach! I know Xavier will love seeing this review! We are so glad you trusted us to help you with your home. Here’s to you putting your feet up on your (clean) coffee table! - Jenny
This is the best cleaning service we’ve ever had. Our previous service did a very good job and we needed to switch services due to unforeseen circumstances. Our house has never been cleaner than what Ruby Red has done. Olivia couldn’t be more professional nor more thorough. She’s delightful.
This is so great to hear Michael! Woohoo!! Thank you for trusting us to help you care for your home. We are happy to have you aboard! - Jenny Joy
Ruby Red came to me well recommended by a neighbor. Now I have the same chance to recommend Ruby Red. Their team did an outstanding job. They worked non stop to bring my home back to its former glory. The team paid attention to even the smallest details. My home feels like a 5 star hotel. I look forward to their next visit. Thank you!
Thank you, Ray! So glad our Orlando deep cleaning team brought your home back to its former glory — making it feel like a 5-star hotel is exactly what we aim for. Appreciate the kind words and the recommendation!
Text Response: 4 I'm at lost for words. Amazing. Spectacular, Impressive. So many words to describe my experience. Those ladies did an outstanding job. Very courteous, very professional, and more importantly, very thorough. I am beyond satisfied and planning to recommend RubyRed to every living soul i know. Thank you Leslie! Thank you Olivia! Thank you Cece! "Charlie's Angel's"
Home cleaning is a personal service. There needs to be trust and care with that service, because you are in someone's home. We have been with Ruby Red cleaning for about 2 months and have a weekly cleaning. We couldn't be happier with the service. Heather is our assigned weekly cleaner and does a great job each week. She is personable, kind, easy to talk to, and truly wants to do a great job. Thank you so much Heather and the Ruby Red Team!
This crew was ready to roll their sleeves up and get to it. I’m in awe at how super clean everything was. They were meticulous and the apartment smelt amazing. The team was friendly and smiling. I think that’s a good sign of employees who are well taken care of. Can’t thank you all enough for doing all the work for me. When you’re moving there’s always more to pack, more to move and then when your over moving theres still the dreaded clean up after. Thank you for taking that off my plate.
Hi Jennifer! The team loved hearing how you felt about your appointment. Moving is so stressfullllll! I'm so glad we could help take some things off your mind and off your to do list while you were in the middle of all of that. That's why we are here! Yes, of course, our job is to clean and do excellent work, but really we're here to support you while life is changing. Thank you for trusting us to help you and thank you for your kind words. -Jenny (written by the real deal human me, not A.I.)
Ruby Red Cleaning sets the standard for professionalism and high-quality cleaning services. The team is punctual, systematic, and incredibly thorough. It’s rare to find a service that is this efficient while maintaining a high caliber of cleaning. Jenny provides the best customer service, making the entire process seamless. She is quick to respond, handles logistics flawlessly, and ensures every specific request is met without issue. For a reliable, top-tier clean paired with thoughtful management, Ruby Red Cleaning is the only choice.
Amanda! Wow. Thank you for taking the time to share your opinion and experience with our company and our team. I know life is moving and changing fast! I'm glad we were able to find a flexible way to get some help with your house. We are here for it! Thank you for pointing to our professionalism, efficiency, and thoughtful management. This truly means a lot to me and to the entire team. It takes A LOT to pull off this level of service in hundreds of homes each week. I'm so glad you felt and experienced exactly what we are aiming for. Appreciate you! - Jenny, written by me not A.I.
I have been using this service for over 10 years. They do an outstanding job. Very easy to work with as far as scheduling and the associates are always on time. I highly recommend them.
Hi Mary Alice! Time flies! How is it possible that it's been 10 years??? It has truly been a pleasure helping you with your home all these years. We are so grateful for you. Thank you for taking the time to share this with us! Here's to the next 10 years!
Hi Leslie, I just wanted to send a sincere thank you for the cleaning service on Monday. The house 50looks incredible, and I really appreciate the attention to detail. It’s made a huge difference in my week!
Awww! Michelle! What a title for a review! This made our entire week. I'm so glad you were impressed, happy, and thrilled with our work. Moving is hard and chaotic enough without trying to also tackle the cleaning job which...let's be honest is always more work than we think it's going to be. Here's to your sanity retained and a security deposit back in your bank account. You are so welcome! -Jenny & (a blushing) Team Ruby Red
The team did amazing work with my move in clean! The two of them I worked with left everything spotless. I moved into a 2 bedroom apartment. It was already overall clean when I got the apartment but I wanted to make sure it was as clean as could be before I got situated. The two cleaners of them made sure of that for me. They were on time, kind, and attentive to any needs I had. Thanks again to the team for their service.
Thank you so much for the kind review! We're so glad the move-in cleaning of your 2-bedroom apartment went smoothly and that the team left everything spotless before you got settled. Starting fresh in a new home really does make all the difference. Punctuality and attention to detail are things we take seriously, so it means a lot to hear that came through. Welcome to your new place, and please reach out if we can help with recurring cleaning down the road!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
