General contractor · Grantsville, UT · reviewed since 2026
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 9 patio contractorsiPosition by Experts Score among all companies we track in this category. · better than 75%
5.0★★★★★28 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently highlight the contractor's punctuality, clear communication, and fair pricing across various exterior projects like decks, siding, and railings. Reviewers frequently note that the company responds quickly to bid requests, provides detailed estimates, and completes work on schedule with high-quality craftsmanship. The overall experience is described as professional and easy to work with, leading many clients to plan future renovations with the firm.
Google rating: 5.0 out of 5 from 28 reviews (100% five-star).
Reviews on this page: 28 Google reviews (27 with written comments, 10 with photos).
Owner responses: the business replied to 0% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Rugged General ContractingPatio Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rugged General Contracting: 99/100 on this factor. Category median: 96.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rugged General Contracting: 98/100 on this factor. Category median: 97.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rugged General Contracting: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rugged General Contracting: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 70.–
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Bar = this company · dark tick = category median.
Star ratings
28 Google reviews we collected
5.0of 5
5 stars28100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 27 written reviews
99%praise
Praise6999%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price758%
Reasonable542%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results1623%
Would recommend1623%
Staff & attitude1116%
Speed & response1116%
Communication710%
Honesty & trust57%
Price & value46%
What customers talk about
We read 27 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“If you’re looking for a dependable, hardworking professional who does exceptional work, I highly recommend Rugged General Contracting!”
“…nd a contractor I would confidently refer to my clients, but I would 100% recommend Rugged General Contracting without hesitation!…”
“Workmanship was outstanding and the crew was very professional.”
“Rugged was prompt in their response and was at my house the following day to provide the estimate.”
“Hagen listened carefully to what we wanted, and provided clear, guidance on materials and design.”
“If you’re looking for a reliable, skilled contractor for deck or awning projects, I can’t recommend them enough.”
“They provided multiple quality options and pricing was very fair.”
People customers mention
Hagen8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Rugged General Contracting for 3 kinds of job. Pick one to see what they paid and said.
AAndy7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I recently poured a back patio and needed stairs. I requested bids from several companies. Rugged was prompt in their response and was at my house the following day to provide the estimate. They provided multiple quality options and pricing was very fair. They were able to fit my project into their busy schedule…
Great priceDeck construction
LLinda1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We absolutely love our new deck! It looks even better than we imagined thanks to Hagen’s craftsmanship and expertise. As a real estate agent, it’s rare that I find a contractor I would confidently refer to my clients, but I would 100% recommend Rugged General Contracting without hesitation!
If you’re looking for a…
Great priceDeck construction
OOlivia5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Highly Recommend! Excellent Work on Our New Awning & Deck!
We recently hired Rugged General to build a new deck and install a custom awning, and thrilled with the results. Hagen listened carefully to what we wanted, and provided clear, guidance on materials and design.
The deck is solid & beautifully finished. The…
Reasonable priceDeck construction
KKevinLocal Guide · 156 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Hagen has done two different sets of railings for me. He's professional, punctual, and all around a good guy. I will be using him more in the future and highly recommend them!
BBruceLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Hagen is a true craftsman. He did a great job doing the tear out and the rebuild of my deck. I would recommend him if you are looking for a deck or a replacement of a deck. Well worth the cost. I wish he did interior work (kitchen and bath). Thanks Hagen!
MMason1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Hagen did great quality work! After getting opinions from 3 different companies, we decided to go through Rugged for our deck rebuild, and couldn’t be happier. Will be going through him for future projects.
I recently poured a back patio and needed stairs. I requested bids from several companies. Rugged was prompt in their response and was at my house the following day to provide the estimate. They provided multiple quality options and pricing was very fair. They were able to fit my project into their busy schedule the following week. Workmanship was outstanding and the crew was very professional. Fantastic experience! I'll definitely be a return customer for my next project.
Price assessment: Great price
Services: Deck construction
L
Linda Wilson1 reviewiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
We absolutely love our new deck! It looks even better than we imagined thanks to Hagen’s craftsmanship and expertise. As a real estate agent, it’s rare that I find a contractor I would confidently refer to my clients, but I would 100% recommend Rugged General Contracting without hesitation!
If you’re looking for a dependable, hardworking professional who does exceptional work, I highly recommend Rugged General Contracting!
Price assessment: Great price
Services: Deck construction
O
Olivia Hoffman5 reviewsiTotal number of Google reviews Olivia has written across all businesses on Google Maps, not just this one.
Highly Recommend! Excellent Work on Our New Awning & Deck!
We recently hired Rugged General to build a new deck and install a custom awning, and thrilled with the results. Hagen listened carefully to what we wanted, and provided clear, guidance on materials and design.
The deck is solid & beautifully finished. The awning design fits seamlessly with our home. Everything was completed on time and within the quoted budget.
Hagen and his crew were respectful of our property, cleaned up daily, and kept us informed throughout the process. They take pride in their work.
If you’re looking for a reliable, skilled contractor for deck or awning projects, I can’t recommend them enough. We’re enjoying our new space just in time for this heat.
Price assessment: Reasonable price
Services: Deck construction
K
Kevin BarlandLocal Guide · 156 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Hagen has done two different sets of railings for me. He's professional, punctual, and all around a good guy. I will be using him more in the future and highly recommend them!
N
Nick Rude5 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Hagen is a true craftsman. He did a great job doing the tear out and the rebuild of my deck. I would recommend him if you are looking for a deck or a replacement of a deck. Well worth the cost. I wish he did interior work (kitchen and bath). Thanks Hagen!
J
Jeremy Johnson4 reviewsiTotal number of Google reviews Jeremy has written across all businesses on Google Maps, not just this one.
Hagen did great quality work! After getting opinions from 3 different companies, we decided to go through Rugged for our deck rebuild, and couldn’t be happier. Will be going through him for future projects.
Price assessment: Great price
Services: Deck construction
A
Ashley CravenLocal Guide · 16 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Hagen and his team were so skilled. We had them build stairs from our deck to the level below. There were a number of limitations with the space and Hagen quickly found solutions to build sound and beautiful stairs in just a few days. We are thrilled with the results.
