Physical therapy clinic · Oak Park, IL · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%97+67.2Reliability 31%99+30.5Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#48 of 161 physical therapistsiPosition by Experts Score among all companies we track in this category. · better than 71%
5.0★★★★★144 Google reviews · 11 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
RUSH Physical Therapy - Oak Park Maple at a glance
Google reviewers rate this physical therapy clinic five out of five stars based on one hundred forty-four reviews, with the owner responding to eighty-seven percent of them. Clients frequently highlight punctual appointments, thorough communication, and knowledgeable staff who provide detailed explanations and home exercises. Services include occupational therapy for hand and wrist conditions, physical therapy for neck and back issues, and lymphatic massage. No common criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 144 reviews (99% five-star).
Reviews on this page: 144 Google reviews (95 with written comments, 1 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: October 16, 2026.
Service: Physical Therapist serving Oak Park, Illinois.
Data from Google, last updated October 28, 2026.
Score profile vs other physical therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: satisfaction.
This companyPhysical Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.RUSH Physical Therapy - Oak Park Maple: 97/100 on this factor. Category median: 96.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.RUSH Physical Therapy - Oak Park Maple: 99/100 on this factor. Category median: 96.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.RUSH Physical Therapy - Oak Park Maple: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
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Bar = this company · dark tick = category median.
Star ratings
144 Google reviews we collected
5.0of 5
5 stars14299%
4 stars11%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 95 written reviews
100%praise
Praise103100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude5755%
Communication1616%
Quality & results1414%
Would recommend99%
Speed & response55%
Honesty & trust22%
What customers talk about
We read 95 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My therapist has been patient yet firm, I feel like I am improving already.”
“Both Rush locations delivers exceptional communication, bed side manners, knowledgeable, hands on therapy, in assisting patients to be able to manage…”
“My initial OT visit was very informative and thorough.”
“She is a highly knowledgeable, gifted therapist whom I highly recommend to anyone who desires effective, compassionate treatment that fully restores t…”
“Therapist was prompt and provided great information”
“We are so appreciative of your dedication and the genuine hospitality shown throughout each visit.”
People customers mention
Abby4 reviews
Therapist3 reviews
Reynolds3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
CClariceLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I feel like I’m accomplishing more at this site. My therapist is more aggressive and today was a good one doing different exercises.
MMaryLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I feel my therapy has been top notch. My therapist has been patient yet firm, I feel like I am improving already.
JJanLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The professionalism, wealth of knowledge, experience, compassion and empathy that the emplo
TTeresa6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I had problems with the joints of my right thumb and got exercises to strengthen and stretch the hand and arm for greater use of my thumb and hand.
LLinda8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
My initial OT visit was very informative and thorough. I now know what my problem is and how I can rectify it. I've already started the home exercises and the pain and discomfort around my thumb and wrist are not as intense. I look forward to all my future therapy sessions.
CCrystalLocal Guide · 48 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
I love you guys. Thank you for helping me get in shape. I'll take a picture on my next visit.
I feel like I’m accomplishing more at this site. My therapist is more aggressive and today was a good one doing different exercises.
Response from the owner · a week ago
We're all about great people and exceptional service. We will let our team know about your wonderful feedback. We appreciate the review and we hope you continue to heal and get back to what you love.
M
Mary Beth OcasekLocal Guide · 17 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
I feel my therapy has been top notch. My therapist has been patient yet firm, I feel like I am improving already.
Response from the owner · a month ago
Thank you for your glowing review and entrusting us with your care. Our team is committed to improving the quality of life of our patients. They will love to hear your wonderful feedback!
J
Jan MehnLocal Guide · 14 reviewsiTotal number of Google reviews Jan has written across all businesses on Google Maps, not just this one.
The professionalism, wealth of knowledge, experience, compassion and empathy that the emplo
Response from the owner · 2 months ago
We appreciate the feedback. Our team is always ready to provide the best service and we're happy we were able to assist you. We will let the team know about how much they impacted your positive experience. We hope each new day brings you closer to a full and speedy recovery!
T
Teresa Powell6 reviewsiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
I had problems with the joints of my right thumb and got exercises to strengthen and stretch the hand and arm for greater use of my thumb and hand.
Response from the owner · 3 months ago
This is just what we like to hear! Our staff is dedicated to providing the best outcomes for our patients. Thank you for your review and entrusting us with your care.
L
Linda Coologeorgen8 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
My initial OT visit was very informative and thorough. I now know what my problem is and how I can rectify it. I've already started the home exercises and the pain and discomfort around my thumb and wrist are not as intense. I look forward to all my future therapy sessions.
Response from the owner · 4 months ago
Thank you for your great feedback. Our goal is to use our clinical knowledge and expertise to guide you on your path to recovery. We're glad to hear that you're satisfied with our service and appreciate you entrusting us with your care.
B
Bobbie Harper7 reviewsiTotal number of Google reviews Bobbie has written across all businesses on Google Maps, not just this one.
Therapist was prompt and provided great information
Response from the owner · 10 months ago
We're all about great people and exceptional service. We will let our team know about your wonderful feedback. We appreciate the review and we hope you continue to heal and get back to what you love.
C
Crystal OvertonLocal Guide · 48 reviewsiTotal number of Google reviews Crystal has written across all businesses on Google Maps, not just this one.
I love you guys. Thank you for helping me get in shape. I'll take a picture on my next visit.
Response from the owner · 10 months ago
It's always exciting to read such wonderful feedback. We love to hear that we are upholding our commitment to excellence. Thank you for entrusting us with your care, and remember, we're always here for you.
P
Pamela Mckinney2 reviewsiTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
Occupational Therapy for my hands' Arthritis, Neuropathy, and recurrent Carpal Tunnel symptoms has been very painful, especially the next day. They work me hard & I'm using tiny muscles that I didn't realize were there! Heat Therapy with Paraffin is an absolute delight! Very relaxing for my muscles and joints. I highly recommend it. My Occ. Therapists are great to work with ... very caring & understanding.
Response from the owner · a year ago
Thank you for taking the time to leave a review. Our patient-therapist relationships are built on compassion, superior service, trust and dedication to excellence. We'll gladly share your feedback with our team and wish you a speedy road to recovery!
H
Hearing Vision1 reviewiTotal number of Google reviews Hearing has written across all businesses on Google Maps, not just this one.
To the Amazing Team at Rush Therapy of Oak Park,
On behalf of our family and Curtis Johns, we would like to extend our deepest gratitude to the entire staff for the outstanding care and service you provided during his therapy journey.
From start to finish, your professionalism, compassion, and attentiveness did not go unnoticed. The care Curtis received was truly exceptional, and it’s a direct reflection of the incredible team you have in place.
A very special thank you to Nat, Sonya, Denisse, Lindsey, and staff, your individual contributions made a lasting impact. Your patience, encouragement, and expertise helped make a challenging process feel manageable and even uplifting. We are so appreciative of your dedication and the genuine hospitality shown throughout each visit.
We know that management makes a world of difference, big kudos to the Manager, Mike Inoshita!!! Rush Therapy of Oak Park is fortunate to have such a top-tier team—if anyone deserves a raise, it’s all of you! Thank you for going above and beyond! Your care made all the difference, and we are truly grateful.
Sincerely,
Mr. & Mrs. Curtis Johns
Response from the owner · a year ago
Thank you for your great review. We love to read about our team's compassionate and quality care. They will really appreciate your fantastic feedback! We're always here to get you on the right track to healing!
