Carpet cleaning service · Richton Park, IL · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 51 steam cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 66%
5.0★★★★★687 Google reviews · 23 photos
99%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$227typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate S.N. Cleaning Inc. five stars based on 687 reviews, with the owner responding to all feedback. Customers frequently cite punctuality, clear communication, and fair pricing for carpet, upholstery, and stain removal services. Recurring themes include technicians arriving on time, providing pre-arrival updates, and effectively eliminating pet odors or old stains. One criticism involved a last-minute appointment cancellation, though the company offered a discount to reschedule, and another noted ineffective stain removal during a deep clean.
Google rating: 5.0 out of 5 from 687 reviews (99% five-star).
Reviews on this page: 687 Google reviews (637 with written comments, 41 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 26, 2026.
Service: Steam Cleaning Service serving Richton Park, Illinois.
Data from Google, last updated October 28, 2026.
Score profile vs other steam cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
S.N. Cleaning Inc.Steam Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.S.N. Cleaning Inc.: 98/100 on this factor. Category median: 95.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.S.N. Cleaning Inc.: 98/100 on this factor. Category median: 95.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.S.N. Cleaning Inc.: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.S.N. Cleaning Inc.: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.S.N. Cleaning Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.S.N. Cleaning Inc.: 100/100 on this factor. Category median: 86.A
100
Bar = this company · dark tick = category median.
Star ratings
687 Google reviews we collected
5.0of 5
5 stars67999%
4 stars61%
3 stars10%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 637 written reviews
100%praise
Praise1,505100%
Complaints30%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price6643%
Reasonable8756%
Overpriced00%
Not sure11%
$227-24% vs typical steam cleaning services
Middle half of what 136 customers paid ($164–$340) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results37325%
Staff & attitude33022%
Speed & response30820%
Would recommend21915%
Price & value1309%
Communication1127%
Honesty & trust362%
What customers talk about
We read 637 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were on time with their arrival window and did a great job.”
“This time around, they were extremely patient and understanding with my schedule and allowed me to schedule weeks in advance.”
“I appreciate the prompt response and communication from the company representative.”
“I always prefer supporting small business owners, and I highly recommend SN Cleaning.”
“Did a very good job rates are reasonable and affordable will be using their services in the near future”
“The technicians walked me through the rooms before cleaning to set my expectations.”
“Great company, reliable friendly service quickly responsive, carpets are always clean.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired S.N. Cleaning Inc. for 6 kinds of job. Pick one to see what they paid and said.
CChris8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I have used SN Cleaning twice now. Both times the service was great. The technicians walked me through the rooms before cleaning to set my expectations. I have some older carpeting, some areas will clean up better than others. The work done was excellent. I will hire them again when the time comes.
Paid $250–300Great price
SSarah2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Alex and the office Manager
Really Do Everything To Make Their Customers Happy Because I Had
A Problem And They Solved It The
Same Day And That Made My Day
Thanks Again ❤️
KKevin6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
S.N. Cleaning is the only carpet cleaning service we’ve used…or needed…for our 3-flat rental in Bucktown. They respond instantly (huge), they’re crystal clear on availability, options, cost, and expected arrival time. They turned a carpet with significant pet odor into a brand new carpet. Their team member, Dimitri,…
KKingLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I continue to have a positive experience with S.N. Cleaning! This time around, they were extremely patient and understanding with my schedule and allowed me to schedule weeks in advance. They were on time with their arrival window and did a great job. They were able to get my carpet looking and smelling clean and…
EErin6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The employee was efficient and polite. My couch and rugs look and feel so much better. We have a large dog and this was long overdue! Very fair pricing as well.
SSarah9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I would highly recommend S.N. Cleaning. This is the second time I’ve used their services. They do great work, easy to communicate with, on time, and I’ve been so happy with the final results. We had a large area rug, chair and couch that have been well loved by 3 kids and a cat cleaned. They are look brand new! Will definitely use again in the future.
I have used SN Cleaning twice now. Both times the service was great. The technicians walked me through the rooms before cleaning to set my expectations. I have some older carpeting, some areas will clean up better than others. The work done was excellent. I will hire them again when the time comes.
Price assessment: Great price
Price: $250–300
S
Sarah Hawkins2 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Alex and the office Manager
Really Do Everything To Make Their Customers Happy Because I Had
A Problem And They Solved It The
Same Day And That Made My Day
Thanks Again ❤️
Price assessment: Reasonable price
Price: $100–150
Services: Carpet steam cleaning
Response from the owner · a week ago
Thank you so much, Sarah! Your happiness means a lot to us, and we're grateful for your continued trust and support!
Best Regards,
SN Cleaning Inc.
K
Kevin Fitzgerald6 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
S.N. Cleaning is the only carpet cleaning service we’ve used…or needed…for our 3-flat rental in Bucktown. They respond instantly (huge), they’re crystal clear on availability, options, cost, and expected arrival time. They turned a carpet with significant pet odor into a brand new carpet. Their team member, Dimitri, hauled his gear up two flights of stairs in our 3-flat without asking any questions (hero). And, most importantly, our new tenants can move into an allergen-free apartment.
Price assessment: Great price
Price: $50–100
Services: Carpet steam cleaning, General carpet cleaning, Pet stain & odor removal
Response from the owner · 2 weeks ago
Thank you so much, Kevin! It means a lot to be your go-to carpet cleaning company! We're so happy we could get rid of that stubborn pet odor and have the carpets fresh for your new tenants. We'll be sure to share your kind words with Dimitri. We really appreciate your continued trust in our team!
Best Regards,
SN Cleaning Inc.
K
Katrina Newton4 reviewsiTotal number of Google reviews Katrina has written across all businesses on Google Maps, not just this one.
The scheduling process was simple. I appreciate the prompt response and communication from the company representative. I was kept informed and updated on the arrival of the Technician. I’m extremely satisfied with the services provided. My senior pup did a number on my bedroom carpet and it looks brand new after having it cleaned by SN Cleaning!
Response from the owner · 2 weeks ago
Thank you so much, Katrina! We're so happy we could get your bedroom carpet looking brand new again! It's great to hear that scheduling was easy and our team kept you updated throughout the process. We really appreciate your kind words and hope to help you again!
Best Regards,
SN Cleaning Inc.
K
King IAllahLocal Guide · 31 reviewsiTotal number of Google reviews King has written across all businesses on Google Maps, not just this one.
I continue to have a positive experience with S.N. Cleaning! This time around, they were extremely patient and understanding with my schedule and allowed me to schedule weeks in advance. They were on time with their arrival window and did a great job. They were able to get my carpet looking and smelling clean and they were very clean and professional while working in my home. I had my entire second floor cleaned and treated. I also appreciate the difference in payment amount if paying in cash. I will continue to use SN Cleaning for my carpet.
Price assessment: Reasonable price
Price: $300–350
Services: Carpet steam cleaning, General carpet cleaning
Response from the owner · 2 weeks ago
Thank you so much for choosing SN Cleaning again! We're happy we could work around your schedule and leave your carpets looking and smelling fresh. It means a lot to know you're pleased with our service, and we look forward to helping you again!
Best Regards,
SN Cleaning Inc.
E
Erin Barrett6 reviewsiTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
The employee was efficient and polite. My couch and rugs look and feel so much better. We have a large dog and this was long overdue! Very fair pricing as well.
Price assessment: Reasonable price
Price: $300–350
Services: Carpet steam cleaning, Upholstery cleaning, Area rug cleaning
Response from the owner · 2 weeks ago
Thank you so much, Erin! We're happy to hear your couch and rugs look and feel so much better. We truly appreciate your trust and look forward to helping you again!
Best Regards,
SN Cleaning Inc.
S
Sarah Donnelly9 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
I would highly recommend S.N. Cleaning. This is the second time I’ve used their services. They do great work, easy to communicate with, on time, and I’ve been so happy with the final results. We had a large area rug, chair and couch that have been well loved by 3 kids and a cat cleaned. They are look brand new! Will definitely use again in the future.
Price assessment: Great price
Price: $450–500
Services: Carpet steam cleaning, Upholstery cleaning, General carpet cleaning, Area rug cleaning
Response from the owner · a month ago
Thank you so much for your kind words.
We really appreciate you taking the time out of your day to share your experience with us.
We look forward to serving you again soon!
D
Deborah Maske5 reviewsiTotal number of Google reviews Deborah has written across all businesses on Google Maps, not just this one.
Thank you for the positive review, Deborah!
We really appreciate you taking the time to share your experience with us.
Thank you for choosing SN Cleaning Inc!
R
Ryan ImondiLocal Guide · 33 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Very responsive and they did a great job cleaning out visible stains from a used sofa I purchased.
Response from the owner · a month ago
Thank you so much, Ryan! We're glad we could help remove the visible stains and refresh your sofa. We truly appreciate your kind words about our responsiveness and quality of work!
Best Regards,
SN Cleaning Inc.
P
pasa lejlic1 reviewiTotal number of Google reviews pasa has written across all businesses on Google Maps, not just this one.
I am very happy with how Vlad cleaned our sofa and loveseat! He is amazing! He texted me a few minutes before entering the building, arrived right on time, and explained every step of the cleaning process. When he finished, he also let me know that the upholstery would remain wet until the next day and advised me not to use the furniture until it was completely dry. I always prefer supporting small business owners, and I highly recommend SN Cleaning. Great service, professionalism, and attention to detail!
Price assessment: Reasonable price
Price: $150–200
Services: Upholstery cleaning
Response from the owner · a month ago
Thank you so much, Pasa! It is great to hear you were happy with the cleaning of your sofa and loveseat. Thank you for supporting our small business and for your recommendation!
Best Regards,
SN Cleaning Inc.
