Security system installation service · Las Vegas, NV · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%92+24Value 15%100+15.2Craft & service penalty94−0.6Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 26 fire protection servicesiPosition by Experts Score among all companies we track in this category. · better than 80%
5.0★★★★★62 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers report that Safe and Secure Alarms and Video provides professional installations for security systems and cameras, noting clear communication, punctuality, and thorough training on system usage. Reviewers highlight the company's responsive customer service and affordable pricing for both residential and commercial properties. One criticism notes that equipment failures led to unexpected repair costs and a longer contract term than initially understood, which resulted in slow response times and customer disappointment.
Google rating: 5.0 out of 5 from 62 reviews (98% five-star).
Reviews on this page: 62 Google reviews (57 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: August 13, 2026.
Service: Fire Protection serving Las Vegas, Nevada.
Data from Google, last updated October 26, 2026.
Score profile vs other fire protection services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyFire Protection Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Safe and Secure Alarms and Video: 95/100 on this factor. Category median: 85.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Safe and Secure Alarms and Video: 92/100 on this factor. Category median: 81.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Safe and Secure Alarms and Video: 94/100 on this factor. Category median: 85.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Safe and Secure Alarms and Video: 100/100 on this factor. Category median: 97.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Safe and Secure Alarms and Video: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 61.–
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Bar = this company · dark tick = category median.
Star ratings
62 Google reviews we collected
5.0of 5
5 stars6198%
4 stars00%
3 stars00%
2 stars12%
1 star00%
Praise vs complaints
Phrases our text analysis found in 57 written reviews
98%praise
Praise13598%
Complaints32%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3223%
Would recommend3022%
Quality & results2720%
Speed & response2216%
Communication139%
Price & value86%
Honesty & trust64%
What customers talk about
We read 57 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The install went smoothly the install guys were professional and did a great job -they patiently showed us how to use our system in ways we didn’t kno…”
“The office and staff are very responsive and it’s so affordable- We very much recommend this company to anyone”
“Very disappointed, and I would not recommend.”
“Safe and Secure has always done a great job on my Properties.”
“They were professional, efficient, respectful of our home, and clearly very skilled at what they do.”
“The scheduling process was smooth, communication was clear, and everything was handled professionally.”
“We were left with a reasonable estimate and time to discuss our options.”
“If you want reliable, top-quality home security services in Las Vegas, John is the one to call.”
People customers mention
John10 reviews
Manny7 reviews
Christian6 reviews
Sebastian4 reviews
Brian4 reviews
Gabriel3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
starburstLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We switched our business to Safe and Secure from a competitor on the recommendation of a locksmith we used for our doors. The install went smoothly the install guys were professional and did a great job -they patiently showed us how to use our system in ways we didn’t know we could with the old security company.…
Great price
ScottLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Safe and Secure has always done a great job on my Properties. The sales team is great and the customer service team is excellent. John V is the Best!
EdmundoLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I had a great experience with this security alarm company from start to finish. The scheduling process was smooth, communication was clear, and everything was handled professionally.
John, the technician, was outstanding. He arrived on time, explained the system in detail, and made sure I understood how everything…
DanLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
I’ve been using S&S since 2021 and would never use anyone else. Knowledgable techs like Sebastian and always friendly on the phone.
Fred5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Sebastian and Manny did an amazing job with the installation of our security system.
Very professional, explained how everything worked and did the job quickly. Highly recommend Safe and Secure and these two gentlemen to get the job done right the first time!!!
EmmanuelLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
John is the go-to expert for home security in Las Vegas. His professionalism, fast response, and deep knowledge of cameras, alarms, and smart home protection make the whole process easy and stress-free. He takes the time to explain everything and customizes the perfect security setup for your home. If you want…
We switched our business to Safe and Secure from a competitor on the recommendation of a locksmith we used for our doors. The install went smoothly the install guys were professional and did a great job -they patiently showed us how to use our system in ways we didn’t know we could with the old security company. The office and staff are very responsive and it’s so affordable- We very much recommend this company to anyone
Price assessment: Great price
Response from the owner · 2 months ago
Hello!
Thank you for the great review and for trusting Safe and Secure to protect your business. We’re glad the system has been easy to use and our team was able to make the entire process a good experience.
Whether it's updating existing equipment or installing a new system, our goal is to provide you guard-level security without the high cost of hiring onsite guards.
Business owners like you are making us the leading choice for commercial security in Las Vegas. Thank you!
We appreciate your business and if you or your team ever need anything, we are always just a phone call away.
Scott HussLocal Guide · 8 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Safe and Secure has always done a great job on my Properties. The sales team is great and the customer service team is excellent. John V is the Best!
Response from the owner · 2 months ago
Thank you Scott, we appreciate your feedback and your kind words mean so much, we will pass this along to our team. Please let us know if you need anything. We're here to help. Best!!
Ashley CooperLocal Guide · 71 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
We recently had a hardwired security system installed by Safe and Secure, and the entire experience was excellent from start to finish. John, our salesman, was incredibly knowledgeable and took the time to walk us through all of our options without ever making us feel pressured.
Our installation team — Manny, Sebastian, and Gabriel — were outstanding. They were professional, efficient, respectful of our home, and clearly very skilled at what they do. You can tell they take pride in their work.
There was a small hiccup during the installation process, but what really stood out was the company’s accountability. They addressed the issue immediately and made sure everything was handled properly. That level of responsibility and customer care is rare these days and very much appreciated.
Overall, we’re extremely happy with the system and the service we received. If you’re looking for a security company that is professional, responsive, and stands behind their work, Safe and Secure is a fantastic choice.
Price assessment: Great price
Response from the owner · 7 months ago
We appreciate your great accolades. If everyone was as understanding and patient as you the world would be a better place. We will continue to strive to provide 1st class service. Thank you!
Edmundo SepulvedaLocal Guide · 16 reviewsiTotal number of Google reviews Edmundo has written across all businesses on Google Maps, not just this one.
I had a great experience with this security alarm company from start to finish. The scheduling process was smooth, communication was clear, and everything was handled professionally.
John, the technician, was outstanding. He arrived on time, explained the system in detail, and made sure I understood how everything worked before he left. He was knowledgeable, respectful of my home, and took the time to answer all of my questions without rushing.
The installation was clean and efficient, and the system works perfectly. I feel much more secure and confident knowing everything was set up properly. I highly recommend this company—especially if you get John as your technician!
Response from the owner · Edited 2 months ago
Thank you so much for your review! The entire team tries to make sure we give you a pleasant and provessional experience. We are happy that you are satisfied and feel safe. Thank you for your recommendation
Dan ColeLocal Guide · 11 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Sebastian and Manny did an amazing job with the installation of our security system.
Very professional, explained how everything worked and did the job quickly. Highly recommend Safe and Secure and these two gentlemen to get the job done right the first time!!!
Response from the owner · 10 months ago
We are proud that you chose us to protect your loved ones and your property! Having great technicians really helps our team and our clients. We so appreciate your kind words and your vote of confidence. You!
John
Emmanuel BarrientosLocal Guide · 16 reviewsiTotal number of Google reviews Emmanuel has written across all businesses on Google Maps, not just this one.
John is the go-to expert for home security in Las Vegas. His professionalism, fast response, and deep knowledge of cameras, alarms, and smart home protection make the whole process easy and stress-free. He takes the time to explain everything and customizes the perfect security setup for your home. If you want reliable, top-quality home security services in Las Vegas, John is the one to call. Highly recommended!
Response from the owner · Edited 7 months ago
Thank you so much for your positive review. John our field design expert always tries to give 100% to his clients, we appreciate it. Thank you so much! Cheers.
Kelly @ Luminary7 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Everyone at Safe and Secure has been fantastic the past 4 years we have been using them for our business. Thank you Brian, Sebastian, Christian and Diane!
Response from the owner · 11 months ago
Hi Kelly, thank you so much for your positive words! We try to keep our technicians and feel people up on the latest technology and we focus on customer satisfaction. Thank you again and have a great week.
Caroline Stimson5 reviewsiTotal number of Google reviews Caroline has written across all businesses on Google Maps, not just this one.
Brian, Sebastian and Christian were on time, they did a great job at installing and setting up our alarm system! Took their time on training me on how to use the system. Would highly recommend them for setup!
Response from the owner · Edited a year ago
Good afternoon Caroline, we appreciate your favorable review, we understand that businesses need security and we are here to help you.
Thank you so much and have a fantastic day. We will continue to do work that is above and beyond what your expectations are!
Myer KhanLocal Guide · 44 reviewsiTotal number of Google reviews Myer has written across all businesses on Google Maps, not just this one.
Safe and Secure did an excellent job installing our outdoor security camera. Gabriel and Manny were professional, efficient, and courteous throughout the process. They made sure everything was set up correctly and took the time to walk us through the system. Highly recommend them for reliable home security services!
Response from the owner · a year ago
Thank you so much for your kind words. We will pass along this information to the whole team, we are happy to serve you. Have a great day!
