God Zilla10 reviewsTotal number of Google reviews God has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat guys there lead and radar detection is efficient and well priced
Safe at Home Environmental Services
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%91+23.7Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 93Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 15 remediation servicesPosition by Experts Score among all companies we track in this category. · better than 71%
4.9 ★★★★★ 42 Google reviews · 6 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
17%reviews answered by the owner
Aug 2026latest review
Safe at Home Environmental Services at a glance
Google reviewers rate Safe at Home Environmental Services 4.9 out of 5 based on 42 reviews, with the owner replying to 17 percent. Customers primarily describe radon mitigation, testing, and repair services, highlighting punctual response times, clear communication, and reasonable pricing. Staff are frequently noted for being professional, knowledgeable, and thorough in explaining processes. A recurring criticism involves a transaction where radon levels remained above EPA standards after an initial mitigation confirmation, leading to dissatisfaction with the outcome.
- Google rating: 4.9 out of 5 from 42 reviews (98% five-star).
- Reviews on this page: 42 Google reviews (38 with written comments, 3 with photos).
- Owner responses: the business replied to 17% of reviews.
- Most recent review: August 6, 2026.
- Service: Remediation Service serving Albuquerque, New Mexico.
Data from Google, last updated November 2, 2026.
Score profile vs other remediation services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Safe at Home Environmental Services: 93/100 on this factor. Category median: 88.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Safe at Home Environmental Services: 91/100 on this factor. Category median: 82.A
91
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Safe at Home Environmental Services: 98/100 on this factor. Category median: 98.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Safe at Home Environmental Services: 100/100 on this factor. Category median: 99.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Safe at Home Environmental Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 77.–
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Bar = this company · dark tick = category median.
Star ratings
42 Google reviews we collected
- 5 stars4198%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star12%
Praise vs complaints
Phrases our text analysis found in 38 written reviews
- Praise8598%
- Complaints22%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude2832%
- Speed & response1618%
- Would recommend1416%
- Quality & results910%
- Communication910%
- Honesty & trust67%
- Price & value56%
What customers talk about
We read 38 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The radon mitigation team was prompt and professional.”
“Great guys there lead and radar detection is efficient and well priced”
“I would not hesitate to use them again for any future needs I have, and I would recommend them to anyone.”
“Safe at Home is one of 2 licensed radon mitigation companies in New Mexico and I had excellent service at a very reasonable cost.”
“They showed me everything that was to be done and explained the entire process.”
“They were very knowledgeable and honest and did a nice, simple fix which resolved the issue for her.”
“…I called and replaced it on the spot, very professionally, and for a reasonable price.…”
People customers mention
- Brian 7 reviews
- Radon 5 reviews
- Chris 3 reviews
- Ashley 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Safe at Home Environmental Services for 1 kind of job. Pick one to see what they paid and said.
Recent reviews
Colleen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
The radon mitigation team was prompt and professional. They showed me everything that was to be done and explained the entire process. Safe at Home is one of 2 licensed radon mitigation companies in New Mexico and I had excellent service at a very reasonable cost. Thank you Chris, Jake and Eden!
AustinLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We live in Mountainair, and our Radon levels were reaching 11 in the winter. We had them put in a system in both our house and our daughters and yesterday when we checked the levels were .7! We are so grateful. They even painted them to match the stucco.
Michael8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Safe at Home is the best radon mitigation company in the entire southwest, maybe the whole country. Brian is very informative and easy to work with. Chris and his son are the most professional tradesmen I have ever worked with. They take care of your home as if it were their own, they work so clean and efficiently.…
MartiniLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Bryan almost single-handedly saved my home sale after initial radon remediation efforts didn't resolve the issue to the buyers' satisfaction. He performed some other repairs and retested multiple times (at his expense) while also staying in close contact with me and the buyers to explain what was going on, how radon…
KatelynLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
An honest, affordable business. Brian, the owner, came out to help us figure out why our system wasn’t working properly. We were afraid that we might be told it’s an old system, scrap it and pay a bunch of money to just get a new one. Instead, Brian was honest about solutions to try to improve what we already had…
Tawnie14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Such a great Company to work with! Great customer service and very professional!
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Mold sampling | 2 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 42 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Colleen Vigil2 reviewsTotal number of Google reviews Colleen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe radon mitigation team was prompt and professional. They showed me everything that was to be done and explained the entire process. Safe at Home is one of 2 licensed radon mitigation companies in New Mexico and I had excellent service at a very reasonable cost. Thank you Chris, Jake and Eden!
Cecilia Castillo7 reviewsTotal number of Google reviews Cecilia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSafe at Home Environmental Services truly lives up to its name. I called initially them about fixing an existing radon remediation system at my sister's house. They were very knowledgeable and honest and did a nice, simple fix which resolved the issue for her. It was such a good experience, I then had them install a radon remediation system at my own house, which they did quickly, efficiently and effectively. When I was concerned about the noise the fan was making, they came right out and fixed the issue. I couldn't be happier. Everyone I worked with was extremely nice, very knowledgeable and really responsive. It was a great experience all around. On top of that, they detected a gas leak in my garage that I wasn't even aware that I had - they really are "Safe at Home "!! Thank you so much to the whole team : Brian, Chris, Jake, Jennifer, Ashley and Ethan (hope I remembered everybody's name correctly :-) ) It's really nice to work with a team of people that you feel comfortable with and trust!
- Price assessment: Great price
- Services: Service not listed
Austin StringsLocal Guide · 18 reviewsTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe live in Mountainair, and our Radon levels were reaching 11 in the winter. We had them put in a system in both our house and our daughters and yesterday when we checked the levels were .7! We are so grateful. They even painted them to match the stucco.
Michael Ford8 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSafe at Home is the best radon mitigation company in the entire southwest, maybe the whole country. Brian is very informative and easy to work with. Chris and his son are the most professional tradesmen I have ever worked with. They take care of your home as if it were their own, they work so clean and efficiently. You will not be disappointed. Great investment for your family’s safety.
Response from the owner · a year ago
Thank you Michael for sharing your thoughts on our service and the great review. We truly appreciate you as our client.
Martini MavenLocal Guide · 22 reviewsTotal number of Google reviews Martini has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBryan almost single-handedly saved my home sale after initial radon remediation efforts didn't resolve the issue to the buyers' satisfaction. He performed some other repairs and retested multiple times (at his expense) while also staying in close contact with me and the buyers to explain what was going on, how radon remediation works, etc. I really don't think the house sale would have gone through without Bryan's exceptional efforts. Thank you so much!
Response from the owner · a year ago
Thank you Elizabeth for the kind words. All of my team members at Safe at Home are proud to go the extra mile to help ensure our best efforts towards customer satisfaction. We greatly appreciate your trust and your business.
Katelyn KrehLocal Guide · 17 reviewsTotal number of Google reviews Katelyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAn honest, affordable business. Brian, the owner, came out to help us figure out why our system wasn’t working properly. We were afraid that we might be told it’s an old system, scrap it and pay a bunch of money to just get a new one. Instead, Brian was honest about solutions to try to improve what we already had to get lower radon levels. Best part was it seemed very reasonable cost wise for the work they were going to do. Him and his team always showed up on time and kept us in the loop. Everyone was polite and easy to work with.
Response from the owner · a year ago
Thank you for that awesome feedback. It means a lot to our whole team.
Tawnie Gerber14 reviewsTotal number of Google reviews Tawnie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuch a great Company to work with! Great customer service and very professional!
Aubrey ConnorLocal Guide · 20 reviewsTotal number of Google reviews Aubrey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleProfessional, knowledgeable, and friendly. If you haven't had your house tested for radon you should!
Tiffany Hamp5 reviewsTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHighly recommend them! Very professional and trustworthy to ensure you are safe in your home!
Response from the owner · a year ago
Thank you Tiffany. We appreciate the review.
Business details
- Address: 9112 Susan Ave SE, Albuquerque, NM 87123
- Phone: (505) 303-2730
- Website: nmsafeathome.com
- Service area: Albuquerque, NM