Carpet cleaning service · Memphis, TN · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%78+18.9Value 14%99+14Replies to reviews 7%81+5.7Craft & service penalty84−1.6Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#250 of 294 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 15%
4.9★★★★★176 Google reviews · 23 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Safe-Dry Carpet Cleaning of Bartlett 4.9 out of 5 stars based on 176 reviews, with the owner responding to 81 percent of them. Customers frequently praise the company's punctuality, professional demeanor, and effective removal of pet odors and stains from carpets and upholstery. Many also highlight fair pricing and the convenience of real-time tracking tools. However, isolated low-star reviews cite issues with last-minute appointment cancellations, significant delays, and discrepancies between quoted and final prices.
Google rating: 4.9 out of 5 from 176 reviews (97% five-star).
Reviews on this page: 176 Google reviews (145 with written comments, 5 with photos).
Owner responses: the business replied to 81% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
This companyCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Safe-Dry® Carpet Cleaning of Bartlett: 88/100 on this factor. Category median: 96.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Safe-Dry® Carpet Cleaning of Bartlett: 78/100 on this factor. Category median: 96.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Safe-Dry® Carpet Cleaning of Bartlett: 84/100 on this factor. Category median: 99.A
84
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Safe-Dry® Carpet Cleaning of Bartlett: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Safe-Dry® Carpet Cleaning of Bartlett: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Safe-Dry® Carpet Cleaning of Bartlett: 81/100 on this factor. Category median: 82.A
81
Bar = this company · dark tick = category median.
Star ratings
176 Google reviews we collected
4.9of 5
5 stars17097%
4 stars11%
3 stars00%
2 stars11%
1 star42%
Praise vs complaints
Phrases our text analysis found in 145 written reviews
99%praise
Praise28799%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9633%
Quality & results7727%
Speed & response5118%
Would recommend279%
Communication207%
Price & value134%
Honesty & trust52%
What customers talk about
We read 145 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Highly recommend because he was efficient in time and very personable!”
“Marvin cleaned our sectional couch plus a chair w/ ottoman and did a wonderful job!”
“I needed a carpet cleaning job done immediately, and they were able to help me in the nick of time!”
“Technician Chris Farver was extremely knowledgeable and professional did a great job highly recommended.”
“ly scheduled it for Monday and there was a company rep who called to communicate they needed to come a little later due to a tech calling in, that was…”
“Jose took good care of me and worked with me on a good price.”
“It gave me virtually an exact eta and was a great reliable source to be home on time for my service.”
People customers mention
Alex5 reviews
Brandon5 reviews
Marvin4 reviews
Farver4 reviews
Terrance3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Safe-Dry® Carpet Cleaning of Bartlett for 5 kinds of job. Pick one to see what they paid and said.
JolieLocal Guide · 35 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I needed a carpet cleaning job done immediately, and they were able to help me in the nick of time!
BrandonLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★
Technician Marvin was nice, but showed up 1.5 hours later than original time, didn’t have a company vehicle or uniform. Was originally quoted price of 40 dollars a room over the phone but then had to pay 300 dollars for 3 rooms. Carpets didn’t come out looking like I thought they should have, but that may just be based on the carpet condition.
Che'Local Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Marvin cleaned our sectional couch plus a chair w/ ottoman and did a wonderful job! Looks new again. Will definitely book again.
Reasonable priceUpholstery cleaning
rene12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I loved the whole experience with Safe Dry carpet cleaning. Especially the gps tool that lets me know my technician’s eta. It gave me virtually an exact eta and was a great reliable source to be home on time for my service.
Ella3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Chris cleaned our carpet and did a PHENOMENAL job!! Highly recommend because he was efficient in time and very personable! We have a pet friendly home and he cleaned our carpets to where it was like we had no pets at all.
JoAnn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Jose did a fantastic job. He was on time, polite, professional, and got the best price for me for the job. Highly recommend him.
I needed a carpet cleaning job done immediately, and they were able to help me in the nick of time!
Response from the owner · 6 months ago
Thank you Jolie M for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
Brandon StaryLocal Guide · 17 reviewsiTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
Technician Marvin was nice, but showed up 1.5 hours later than original time, didn’t have a company vehicle or uniform. Was originally quoted price of 40 dollars a room over the phone but then had to pay 300 dollars for 3 rooms. Carpets didn’t come out looking like I thought they should have, but that may just be based on the carpet condition.
Response from the owner · a year ago
Hi Brandon Stary, we don't have a record of you in our system. We do have a 100% customer satisfaction guarantee on all of our cleanings. If you are indeed a customer of ours, please call our corporate office at 901-341-2117.
Che' JonesLocal Guide · 31 reviewsiTotal number of Google reviews Che' has written across all businesses on Google Maps, not just this one.
Marvin cleaned our sectional couch plus a chair w/ ottoman and did a wonderful job! Looks new again. Will definitely book again.
Price assessment: Reasonable price
Services: Upholstery cleaning
Response from the owner · a year ago
Thank you Che' Jones for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
rene argueta12 reviewsiTotal number of Google reviews rene has written across all businesses on Google Maps, not just this one.
I loved the whole experience with Safe Dry carpet cleaning. Especially the gps tool that lets me know my technician’s eta. It gave me virtually an exact eta and was a great reliable source to be home on time for my service.
Response from the owner · Edited a year ago
Hi rene argueta, we don't have a record of you in our system. We do have a 100% customer satisfaction guarantee on all of our cleanings. If you are indeed a customer of ours, please call our corporate office at 901-341-2117.
Kreg GillispieLocal Guide · 31 reviewsiTotal number of Google reviews Kreg has written across all businesses on Google Maps, not just this one.
Thank you Kreg Gillispie for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
Riley Sims1 reviewiTotal number of Google reviews Riley has written across all businesses on Google Maps, not just this one.
Chris cleaned our carpet and did a PHENOMENAL job!! Highly recommend because he was efficient in time and very personable! We have a pet friendly home and he cleaned our carpets to where it was like we had no pets at all.
Response from the owner · 2 years ago
Thank you Ella Morris for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
JoAnn Jones1 reviewiTotal number of Google reviews JoAnn has written across all businesses on Google Maps, not just this one.
Jose did a fantastic job. He was on time, polite, professional, and got the best price for me for the job. Highly recommend him.
Response from the owner · 2 years ago
Thank you JoAnn Jones for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
Jasmine LurryLocal Guide · 32 reviewsiTotal number of Google reviews Jasmine has written across all businesses on Google Maps, not just this one.
I was able to easily schedule a cleaning service for my area rug. I initially scheduled it for Monday and there was a company rep who called to communicate they needed to come a little later due to a tech calling in, that was divine timing because I actually needed them to come the next day. We confirmed a time and the service tech Chris F arrived promptly and I was happy with the results and professional explanations of the service I received. Thank you!
John S11 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Jose was great. Arrived exactly time. Very helpful with pet stains on carpets and was able to restore the carpets to as new conditions. Thanks so much!
