Carpet cleaning service · Memphis, TN · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%92+13Replies to reviews 7%39+2.8Craft & service penalty82−1.8Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#241 of 294 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 18%
4.9★★★★★158 Google reviews · 19 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
$274typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Safe-Dry Carpet Cleaning of Collierville at a glance
Google reviewers rate Safe-Dry Carpet Cleaning of Collierville 4.9 out of 5 based on 158 reviews, with the owner replying to 96% of them. Customers frequently describe the staff as punctual, friendly, and professional, noting that they communicate clearly about the process and provide thorough services for carpets, rugs, and upholstery at reasonable prices. While one customer mentioned an initial issue with a cleaning job, the company resolved the problem by returning to complete the work to the client's satisfaction.
Google rating: 4.9 out of 5 from 158 reviews (96% five-star).
Reviews on this page: 158 Google reviews (115 with written comments, 3 with photos).
Owner responses: the business replied to 96% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
This companyCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Safe-Dry Carpet Cleaning of Collierville: 93/100 on this factor. Category median: 96.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Safe-Dry Carpet Cleaning of Collierville: 91/100 on this factor. Category median: 96.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Safe-Dry Carpet Cleaning of Collierville: 82/100 on this factor. Category median: 99.A
82
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Safe-Dry Carpet Cleaning of Collierville: 92/100 on this factor. Category median: 100.A
92
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Safe-Dry Carpet Cleaning of Collierville: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Safe-Dry Carpet Cleaning of Collierville: 39/100 on this factor. Category median: 82.D
39
Bar = this company · dark tick = category median.
Star ratings
158 Google reviews we collected
4.9of 5
5 stars15296%
4 stars11%
3 stars00%
2 stars21%
1 star32%
Praise vs complaints
Phrases our text analysis found in 115 written reviews
99%praise
Praise22099%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price431%
Reasonable969%
Overpriced00%
Not sure00%
$274-3% vs typical carpet cleaning
Middle half of what 13 customers paid ($170–$435) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results7132%
Staff & attitude6529%
Speed & response3616%
Would recommend2511%
Communication157%
Price & value84%
Honesty & trust21%
What customers talk about
We read 115 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Robby was professional, punctual, and did a great job.”
“Dominique Bailey was super friendly, professional and got rid of a nasty black grease stain on the upholstery.”
“Blaine was very friendly and efficient in the job that he did I would highly recommend him.”
“I highly recommend Safe Dry and Dalton as your tech!”
“…heard from safe-Dry since, this is not the way to do business and I would not recommend them to anyone that wants a reliable company to clean there h…”
“He listened to what I needed and knew exactly what to recommend!”
“Reasonable priced.”
“Robby was upfront and transparent about what he could do and once agreed upon, we to work to do it.”
People customers mention
Alex4 reviews
Jinger3 reviews
Brandon3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Safe-Dry Carpet Cleaning of Collierville for 4 kinds of job. Pick one to see what they paid and said.
SheliaLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Had my recliner cleaned and it looked good as new! Robby was professional, punctual, and did a great job.
Paid $200–250Reasonable priceUpholstery cleaning
Noelle5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Dominique Bailey was super friendly, professional and got rid of a nasty black grease stain on the upholstery. Thank you so much!!
Paid $50–100Great priceUpholstery cleaning
Jada5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Robbie was great and very professional. He explained the process and did a wonderful job. Thank you!
Felicia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Robby was absolutely spectacular! He listened to what I needed and knew exactly what to recommend! My rug looks fresh and new all over again!! Thanks Robby!!🥰
This is my second time using this company. They are fast and efficient
Response from the owner · 5 months ago
Thank you Jasmine Self for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
dena king4 reviewsiTotal number of Google reviews dena has written across all businesses on Google Maps, not just this one.
Robby was upfront and transparent about what he could do and once agreed upon, we to work to do it. He worked very hard and is very concerned and conscientious about his work. I would definitely ask for him again. Was very pleased with the outcome/result!
Price assessment: Reasonable price
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · 7 months ago
Thank you dena king for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
Shelia ShawLocal Guide · 14 reviewsiTotal number of Google reviews Shelia has written across all businesses on Google Maps, not just this one.
Had my recliner cleaned and it looked good as new! Robby was professional, punctual, and did a great job.
Price assessment: Reasonable price
Price: $200–250
Services: Upholstery cleaning
Response from the owner · 9 months ago
Thank you Shelia Shaw for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
Amanda Wells8 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Great experience! Excellent service, friendly and very through. Reasonable priced.
Response from the owner · 10 months ago
Thank you Amanda Wells for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
liz brennan8 reviewsiTotal number of Google reviews liz has written across all businesses on Google Maps, not just this one.
Thank you liz brennan for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
Noelle Holler5 reviewsiTotal number of Google reviews Noelle has written across all businesses on Google Maps, not just this one.
Dominique Bailey was super friendly, professional and got rid of a nasty black grease stain on the upholstery. Thank you so much!!
Price assessment: Great price
Price: $50–100
Services: Upholstery cleaning
Response from the owner · 10 months ago
Thank you Noelle Holler for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
Sam Mavalwalla3 reviewsiTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Julio did an amazing job. Would highly recommend! On time and friendly service.
Price assessment: Reasonable price
Services: Drapes & curtain cleaning
Response from the owner · 10 months ago
Thank you Sam Mavalwalla for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
Jada Turner5 reviewsiTotal number of Google reviews Jada has written across all businesses on Google Maps, not just this one.
Robbie was great and very professional. He explained the process and did a wonderful job. Thank you!
Price assessment: Reasonable price
Price: $150–200
Services: General carpet cleaning
Response from the owner · 10 months ago
Thank you Jada Turner for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
Mattie Thomas2 reviewsiTotal number of Google reviews Mattie has written across all businesses on Google Maps, not just this one.
Thank you Mattie Thomas for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
LaToya Campbell2 reviewsiTotal number of Google reviews LaToya has written across all businesses on Google Maps, not just this one.
Trevor was very polite and punctual. He answered all of my questions
Services: Upholstery cleaning
Response from the owner · 10 months ago
Thank you la ca for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
