Beauty salon · Kannapolis, NC · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%65+15.8Value 14%87+12.3Replies to reviews 7%64+4.5Craft & service penalty99−0.1Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#69 of 87 wedding hair stylistsiPosition by Experts Score among all companies we track in this category. · better than 21%
4.8★★★★★89 Google reviews · 20 photos
92%five-star reviews
4.75★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
22%reviews answered by the owner
$120typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers generally praise the salon for attentive listening, friendly service, and successful hair coloring and cutting results. Recurring themes include the welcoming atmosphere and stylists taking time to understand client visions. However, lower-rated reviews cite issues with rushed appointments, incorrect color application, and perceived overpricing. Some clients also expressed dissatisfaction with how staff handled post-service corrections, describing the experience as unprofessional.
Google rating: 4.8 out of 5 from 89 reviews (92% five-star).
Reviews on this page: 89 Google reviews (68 with written comments, 8 with photos).
Owner responses: the business replied to 22% of reviews.
Most recent review: October 30, 2026.
Service: Wedding Hair Stylist serving Kannapolis, North Carolina.
Data from Google, last updated November 1, 2026.
Score profile vs other wedding hair stylists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Salon LáShaeWedding Hair Stylists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Salon LáShae: 73/100 on this factor. Category median: 89.B
73
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Salon LáShae: 65/100 on this factor. Category median: 83.B
65
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Salon LáShae: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Salon LáShae: 87/100 on this factor. Category median: 100.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Salon LáShae: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Salon LáShae: 64/100 on this factor. Category median: 50.B
64
Bar = this company · dark tick = category median.
Star ratings
89 Google reviews we collected
4.8of 5
5 stars8292%
4 stars11%
3 stars11%
2 stars11%
1 star44%
Praise vs complaints
Phrases our text analysis found in 68 written reviews
88%praise
Praise5188%
Complaints712%
Price
What customers reported paying
$120+16% vs typical wedding hair stylists
Middle half of what 16 customers paid ($66–$159) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2034%
Staff & attitude1526%
Would recommend1017%
Price & value59%
Speed & response35%
Honesty & trust35%
Communication23%
What customers talk about
We read 68 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She did such an amazing job with my highlights and my hair came out beautiful, natural, and exactly how I envisioned it.”
“Heard nothing but terrible things about this business.”
“Serviced all of my needs and was bubbly and sweet and professional at her job.”
“…o my hair she didn't follow pattern or get color correct she was very unprofessional she either doesn't have talent for hair or she just flat out didn…”
“If you’re wanting some fun amazing hair and a great experience I would ABSOLUTELY recommend her to anyone!”
“Very sweet warm welcoming environment and very good price.”
“…cians that is no longer there an here's the thing I don't mind paying overpriced as long as it's done right when my beautician that was there quit the…”
“I was able to book an appointment online and quick availability.”
“I’m so happy I found her and wouldn’t trust just anyone with my hair.”
“She listened thoroughly before even putting a comb in my hair.”
People customers mention
Erin7 reviews
Kattie3 reviews
Stephanie3 reviews
Christopher3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Salon LáShae for 5 kinds of job. Pick one to see what they paid and said.
BBella2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Absolutely amazing service by Mikayla. Serviced all of my needs and was bubbly and sweet and professional at her job.
Paid $160–180HaircutService not listed
AAlwaysA111Local Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★
Not what I asked for, and the cut was rushed and unfinished and I have bald spots above my ears. Also, bleach was left on my hair too long, so it ended up white, even after I said something about my hair taking the chemicals pretty quickly. I came home and did a boxed dye after I reached out about getting a couple…
Paid $120–140HaircutService not listed
SSamLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Mickayla is such a sweetheart and a wonderful artist! I absolutely love my hair. The atmosphere of the salon was so inviting, especially with music that I listen to almost everyday playing in the background. I had such a fun time there. I def will be back ❤️
Paid $180–200HairstylingWaxing
BBarbaraLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Can’t say enough good things about Rebecca, she is amazing and always gives excellent hair care. She cares and wants you to look your best! I absolutely love my haircut taking off a few inches to make my look complete with beautiful highlights. Love the salon and all the stylist are wonderful. 🦋
Paid $140–160HaircutHairstyling
SStacy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Love Salon LaShae and Kattie. She did an amazing job on my highlights and hair cut. I’m a new customer and was so happy with the results! I highly recommend this salon.
Paid $120–140HaircutHairstyling
EErin2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Extremely friendly and helpful knowledgeable… Great salon would recommend anyone…
Salon LaShae is the absolute best! I came in years ago with short, damaged hair that I thought would never grow. I now have long, healthy hair and receive compliments constantly! Erin is a brilliant stylist and I leave happy every single time. Not to mention how great she is with color! You won’t be disappointed in this salon.
Response from the owner · 2 days ago
Thank you so much for your wonderful review, Amy. We are thrilled Erin helped restore your hair and that you love your color. Hearing that you leave happy every single time and get compliments means the world to us. We truly appreciate your trust and recommendation over the years.
S
Silvia Billing1 reviewiTotal number of Google reviews Silvia has written across all businesses on Google Maps, not just this one.
I absolutely love going to Katie! She did such an amazing job with my highlights and my hair came out beautiful, natural, and exactly how I envisioned it. She did an amazing job with my haircut, and her blowouts are seriously the best! My hair always looks and feels beautiful when I leave her salon. She really listens to what I want, and I always leave feeling so happy with my hair. I’m so happy I found her and wouldn’t trust just anyone with my hair. Highly recommend Katie! ❤️
Services: Haircut, Service not listed
Atmosphere: Relaxing, Cozy
Maintenance: Well-kept
Response from the owner · 2 days ago
Thank you so much, Silvia! We're thrilled Katie gave you the exact look you wanted, and she will be so happy to hear this. We truly appreciate your recommendation and look forward to seeing you again.
B
Becky Margolis8 reviewsiTotal number of Google reviews Becky has written across all businesses on Google Maps, not just this one.
1st visit to the salon today with Kattie and let me just say, I’m hooked. She listened thoroughly before even putting a comb in my hair. I’ll be back for sure!
Services: Haircut, Waxing
Atmosphere: Relaxing
Maintenance: Pristine
Response from the owner · 3 days ago
Thank you so much, Becky. We are thrilled you enjoyed your first visit with Kattie and appreciated how she listened before starting. We look forward to seeing you again.
B
Bella2 reviewsiTotal number of Google reviews Bella has written across all businesses on Google Maps, not just this one.
Absolutely amazing service by Mikayla. Serviced all of my needs and was bubbly and sweet and professional at her job.
Price: $160–180
Services: Haircut, Service not listed
Response from the owner · 2 months ago
Thank you so much for your wonderful review, Bella! We’re thrilled Mikayla provided bubbly, sweet, and professional service and met all your needs. We appreciate your kind words and look forward to welcoming you back soon.
A
AlwaysA111Local Guide · 29 reviewsiTotal number of Google reviews AlwaysA111 has written across all businesses on Google Maps, not just this one.
Not what I asked for, and the cut was rushed and unfinished and I have bald spots above my ears. Also, bleach was left on my hair too long, so it ended up white, even after I said something about my hair taking the chemicals pretty quickly. I came home and did a boxed dye after I reached out about getting a couple of things fixed and was made to feel like a bother.
Price: $120–140
Services: Haircut, Service not listed
Response from the owner · Edited 3 months ago
None of this is accurate. You came in for gray blending on short hair. Only received 4 foils in your bang section because your hair is too short for hi lighting. We cut the tips of the old color off to achieve what you asked for. You requested to come back in for something completely different than what you requested during the consultation. We have gone above and beyond to offer you free services that were not warranted. Told us to not worry about it and that you would see us in 6-8 weeks for a refresh. Now you have box colored it red and either chopped your own hair or pushed it back to look bald. You left happy. Not sure where this is coming from but we have text message that say otherwise.
E
Eva MonroeLocal Guide · 17 reviewsiTotal number of Google reviews Eva has written across all businesses on Google Maps, not just this one.
Erin is the best and her staff is superb!! Mikayla has the best Blow out in town!
Response from the owner · 3 months ago
Thank you so much, Eva! We're thrilled Erin and the team made your visit wonderful, and we'll pass your praise along to Mikayla, who will be delighted to hear you think she gives the best blowouts in town. We look forward to seeing you again soon.
J
Justin WoodruffLocal Guide · 17 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Great place to get your haircut! Highly recommend Kattie. She’s been wonderful to work with.
Response from the owner · 3 months ago
Thanks so much for your kind words, Justin! We're thrilled Kattie has been wonderful to work with and that you recommend our salon. We'll be sure to pass your praise along to her. We look forward to your next visit.
S
Sam PlottLocal Guide · 20 reviewsiTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Mickayla is such a sweetheart and a wonderful artist! I absolutely love my hair. The atmosphere of the salon was so inviting, especially with music that I listen to almost everyday playing in the background. I had such a fun time there. I def will be back ❤️
Price: $180–200
Services: Hairstyling, Waxing
Response from the owner · 4 months ago
Thank you so much for the lovely review, Sam! We’re thrilled Mickayla gave you a look you love and that our salon’s atmosphere and music made your visit fun and inviting. We appreciate you sharing and can’t wait to welcome you back for your next appointment.
S
Sandy Martin12 reviewsiTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
Dale is simply the best! As someone with natural curly hair, he is heaven sent. I trust him implicitly. His color is to die for. Plus he is a wonderful person. ❤️❤️❤️‼️
Response from the owner · 4 months ago
Thank you so much for your wonderful review, Sandy! We’re thrilled Dale consistently gives you the perfect cut and color for your beautiful curls and that you trust him so completely. We’ll be sure he sees your kind words and we look forward to your next visit.
A
Alexis Jones3 reviewsiTotal number of Google reviews Alexis has written across all businesses on Google Maps, not just this one.
Mickayla did a FABULOUS job on my hair. I wanted calico hair and she made my vision come to life! Very sweet warm welcoming environment and very good price. I was in the chair for around 8 hours and she was so lovely the entire time, it felt like hanging out with a friend! If you’re wanting some fun amazing hair and a great experience I would ABSOLUTELY recommend her to anyone!
Response from the owner · 4 months ago
Alexis, thank you so much for the wonderful review! We’re thrilled Mickayla brought your calico hair vision to life and that you enjoyed the warm, welcoming atmosphere and great pricing. We’ll pass your kind words along to her — she’ll be delighted — and we truly appreciate your recommendation. We look forward to seeing you again for more fun hair!
