iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%99+7Craft & service penalty92−0.8Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 58 beauty salonsiPosition by Experts Score among all companies we track in this category. · better than 86%
4.9★★★★★1,813 Google reviews · 24 photos
96%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
$108typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate the salon 4.9 out of 5 based on 1813 reviews, with the owner responding to 94% of comments. Clients frequently praise the staff's attentiveness, communication, and expertise in services like grey coverage, extensions, and curly hair cuts, noting that stylists often provide detailed care instructions. However, some low-star reviews describe specific instances of unmet expectations regarding haircut length, billing errors, and payment policy restrictions, indicating that individual service experiences can vary.
Google rating: 4.9 out of 5 from 1,813 reviews (96% five-star).
Reviews on this page: 1,813 Google reviews (1,540 with written comments, 165 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 24, 2026.
Service: Beauty Salon serving Knoxville, Tennessee.
Data from Google, last updated October 25, 2026.
Score profile vs other beauty salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyBeauty Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Salon Yeager at Bearden Station: 91/100 on this factor. Category median: 83.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Salon Yeager at Bearden Station: 86/100 on this factor. Category median: 80.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Salon Yeager at Bearden Station: 92/100 on this factor. Category median: 95.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Salon Yeager at Bearden Station: 100/100 on this factor. Category median: 87.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Salon Yeager at Bearden Station: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Salon Yeager at Bearden Station: 99/100 on this factor. Category median: 45.A
99
Bar = this company · dark tick = category median.
Star ratings
1,813 Google reviews we collected
4.9of 5
5 stars1,74596%
4 stars121%
3 stars101%
2 stars80%
1 star382%
Praise vs complaints
Phrases our text analysis found in 1,540 written reviews
97%praise
Praise1,85697%
Complaints653%
Price
What customers reported paying
$108+34% vs typical beauty salons
Middle half of what 634 customers paid ($53–$246) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude65834%
Quality & results49526%
Would recommend34118%
Communication21111%
Honesty & trust955%
Speed & response613%
Price & value603%
What customers talk about
We read 1,540 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is very nice and makes you feel comfortable either drinks or snacks.”
“If any possible new clients are reading this, do not give money to Dawn, a rude and disrespectful stylist.”
“I love my new haircut, Rose did an amazing job and I have already scheduled my next appointment.”
“she should have her own salon but the company as a whole is horrible.”
“I highly recommend her, I will be coming back for sure!”
“After this experience, I cannot recommend this place to anyone who cares about their hair or their nerves.”
“She was thorough, listened to what I wanted, and provided recommendations when asked.”
“What a sweet, lovely, honest, hard working young lady she is!”
“My current stylist has informed me that Ouidad is a scam and I have believed that to be true.”
“She was amazing and knew immediately what to do to make me feel my best.”
“For no show, even though did not receive so called text and email to remind of said appointment.”
“I drive two hours to get an Ouidad cut here by Dawn, and it is worth it every time!”
“The time the stylist spent performing these services , (which were WAY over priced) was minimal.”
People customers mention
Alison32 reviews
Kelsey30 reviews
Rose29 reviews
Dawn27 reviews
Rae25 reviews
Emma24 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Salon Yeager at Bearden Station for 8 kinds of job. Pick one to see what they paid and said.
Carla6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Today was my first time at the salon, and I had Han as my stylist. I went in for grey coverage, and I was concerned that the new color will not match the color I already had. Han knew what tone and color to choose and it matched perfectly. I couldn’t be happier. She is very nice and makes you feel comfortable either…
Paid $80–100HairstylingHair coloring
Mady5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Dawn did the most amazing job on my extensions! I would 10/10 recommend her each and every time! If you want a fun stylist to go to that will slay your hair she’s the one!
Paid $200+Hair extensions
alli2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Brett was awesome! we did a balayage and haircut it came out perrfect! The cut works with both my curly hair and when I want to style it! 10/10
Paid $200+HaircutBalayage
Angela9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I just left Salon Yeager Bearden Station. Rose was my stylist. My hair has been a disaster for months. Rose handled it like a pro. Her talent was effortless.
The result was beautiful and amazing. My whole family loved the cut.
Thank you, Rose!
Paid $60–80Haircut
cheryl62ify10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
The transformation is refreshing and professionally executed. My husband loves it too. Thank you.
The beginning of new beginnings and self care.
Paid $200+BlowoutsHaircutHairstyling
Laken1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Abbagale did a wonderful job on my cut and color! She was thorough, listened to what I wanted, and provided recommendations when asked. She’s so sweet and made me feel very comfortable. Highly recommend Abbagale!
Today was my first time at the salon, and I had Han as my stylist. I went in for grey coverage, and I was concerned that the new color will not match the color I already had. Han knew what tone and color to choose and it matched perfectly. I couldn’t be happier. She is very nice and makes you feel comfortable either drinks or snacks. I highly recommend her, I will be coming back for sure!
Price: $80–100
Services: Hairstyling, Hair coloring
Mady Belle5 reviewsiTotal number of Google reviews Mady has written across all businesses on Google Maps, not just this one.
Dawn did the most amazing job on my extensions! I would 10/10 recommend her each and every time! If you want a fun stylist to go to that will slay your hair she’s the one!
Price: $200+
Services: Hair extensions
Atmosphere: Energetic
Maintenance: Pristine
Response from the owner · 4 days ago
Mady, your extensions look amazing and we are thrilled to know you love them. Thank you for taking the time to write about your experience with Dawn. She puts so much love into her work and it always makes her smile to read the kind words on here!
Alyssa Ison3 reviewsiTotal number of Google reviews Alyssa has written across all businesses on Google Maps, not just this one.
I drive two hours to get an Ouidad cut here by Dawn, and it is worth it every time! The salon is clean, the staff are kind, and I have consistently had great cuts! Dawn is extremely knowledgeable about curly cuts and care, and I am so thankful to have found her! With her cut styles I usually only need to get my hair done about 4 times a year and still look great year round! She has led training on different skills all over the country, and I am so thankful to have her as my stylist! Highly recommend!
Dawn is also a mentor to up and coming stylists that the salon calls associates. Her current associate, Aaleyah, has been absolutely amazing! She has done my shampoos, treatments, and some of my drying while I have been in. I believe she is going to be taking clients soon too, so I would recommend her as well!
The front desk team is also great! They have all been so welcoming and kind and are so helpful when finding a time for my appointment when I have to consider travel factors and school and work schedules.
Price: $200+
Services: Hair hydration treatments, Service not listed
Atmosphere: Relaxing, Energetic, Modern
Maintenance: Pristine
Response from the owner · 4 days ago
Alyssa, what a thoughtful and thorough review. And, WOW, what an honor it is that you drive 2 hours to see Dawn. That speaks volumes for your loyalty and the experience you have with her. We are so glad you have found your stylist and that she's helped you love your curls. We agree-Aaleyah is also amazing! Thank you so much for sharing this and giving our salon family 5 stars! We'll see you again soon.
alli2 reviewsiTotal number of Google reviews alli has written across all businesses on Google Maps, not just this one.
Brett was awesome! we did a balayage and haircut it came out perrfect! The cut works with both my curly hair and when I want to style it! 10/10
Price: $200+
Services: Haircut, Balayage
Atmosphere: Relaxing, Cozy
Maintenance: Pristine
Response from the owner · 4 days ago
Alli, how fun that you can style your hair both ways! Brett is fantastic and it just so happens that her clients are also! Thank you for sharing this 5 star review and some cute pics. We look forward to seeing you again soon.
Jodie Dixon1 reviewiTotal number of Google reviews Jodie has written across all businesses on Google Maps, not just this one.
Wish I could give 10 stars instead of 5! What a great salon! My first time visiting was yesterday, and it was way beyond just getting a haircut! From the moment you walk in you are welcomed by friendly staff. The hair washing station is in its own room, dimly lit with soothing spa-like music - very "zen." I saw Brett and she was wonderful! She was attentive to what I asked for and gave me a fabulous haircut. Most places that provide such an elevated overall experience charge a fortune but this was absolutely reasonable for an exceptional overall value. Highly recommend Brett and Salon Yeager!
Services: Haircut
Response from the owner · 4 days ago
10 stars is double the love! Brett's going to light up when she reads that. We're so glad you loved every moment of your experience with us and felt welcomed by our team. That's absolutely what we strive for every day. Thank you for taking the time to share the details of your visit and noticing the little things we do to make a big difference! We appreciate you and we'll see you again soon!
Angela Won9 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
I just left Salon Yeager Bearden Station. Rose was my stylist. My hair has been a disaster for months. Rose handled it like a pro. Her talent was effortless.
The result was beautiful and amazing. My whole family loved the cut.
Thank you, Rose!
Price: $60–80
Services: Haircut
Atmosphere: Relaxing
Maintenance: Well-kept
Response from the owner · 4 days ago
Angela, this is fantastic to hear! Rose is a genius when it comes to hair and it sounds like she was able to fix your hair right up! We're so glad. It's such a great feeling too when the whole family compliments your new look! She's going to love reading that. Thank you for trusting us with your hair and we'll see you again soon.
cheryl62ify10 reviewsiTotal number of Google reviews cheryl62ify has written across all businesses on Google Maps, not just this one.
The transformation is refreshing and professionally executed. My husband loves it too. Thank you.
The beginning of new beginnings and self care.
Price: $200+
Services: Blowouts, Haircut, Hairstyling
Atmosphere: Relaxing
Maintenance: Pristine
Response from the owner · Edited 4 days ago
Cheryl, thank you so much for your beautiful words! ❤️ It means the world to us that you’re feeling refreshed and embracing this new chapter with confidence and self-care. We’re so glad you love your transformation, and we’re happy to hear your husband loves it too! Thank you for trusting us to be a small part of your new beginnings! We can’t wait to see you again.
Arlinda Gomez11 reviewsiTotal number of Google reviews Arlinda has written across all businesses on Google Maps, not just this one.
Thank you for the wonderful review, Arlinda! We’re so glad to hear Anistin continues to take such great care of you and keep your hair looking perfect! We truly appreciate your support and look forward to seeing you again at Salon Yeager.
Laken Dye1 reviewiTotal number of Google reviews Laken has written across all businesses on Google Maps, not just this one.
Abbagale did a wonderful job on my cut and color! She was thorough, listened to what I wanted, and provided recommendations when asked. She’s so sweet and made me feel very comfortable. Highly recommend Abbagale!
Price: $100–120
Services: Haircut, Hair coloring
Atmosphere: Relaxing
Maintenance: Pristine
Response from the owner · 4 days ago
Laken, thank you so much for your kind review. We are so happy to know you had a great experience and results! We look forward to seeing you again soon.
Shelly Holden1 reviewiTotal number of Google reviews Shelly has written across all businesses on Google Maps, not just this one.
I love my new haircut, Rose did an amazing job and I have already scheduled my next appointment.
Price: $80–100
Services: Haircut
Atmosphere: Relaxing, Energetic
Maintenance: Pristine
Response from the owner · 3 weeks ago
We're so glad you love your haircut Shelly! Thank you for sharing. There's a reason Rose was selected as Haircutter of the Year at the TN Professional Beauty Awards this year-she's truly a hair genius. And it's guest like you that allow her to do what she loves. We look forward to your next visit.
