Fire protection service · Salt Lake City, UT · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%97+67.2Reliability 31%94+28.9Experts Score= 96Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 16 fire protection servicesiPosition by Experts Score among all companies we track in this category. · better than 93%
5.0★★★★★29 Google reviews · 22 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Salt City Fire Protection five stars based on twenty-nine reviews, with the owner responding to ninety-seven percent of feedback. Customers frequently cite punctual scheduling, friendly communication, and competitive pricing for services including fire extinguisher inspections, recharging, and hood cleaning. Recurring themes highlight efficient execution and professional staff who clearly explain compliance requirements, with no common criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 29 reviews (100% five-star).
Reviews on this page: 29 Google reviews (24 with written comments, 1 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: August 12, 2026.
Service: Fire Protection serving Salt Lake City, Utah.
Data from Google, last updated October 25, 2026.
Score profile vs other fire protection services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Salt City Fire ProtectionFire Protection Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Salt City Fire Protection: 97/100 on this factor. Category median: 85.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Salt City Fire Protection: 94/100 on this factor. Category median: 81.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 82.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 92.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Salt City Fire Protection: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
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Bar = this company · dark tick = category median.
Star ratings
29 Google reviews we collected
5.0of 5
5 stars29100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 24 written reviews
100%praise
Praise41100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1127%
Speed & response922%
Would recommend922%
Quality & results615%
Communication37%
Price & value37%
What customers talk about
We read 24 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jordan is very knowledgeable, easy to work with and got the job done in the time frame I was quoted.”
“Salt City Fire Protection was helpful, quick, and kind when I took our extinguishers in for inspection.”
“I highly recommend Salt City Fire Protection for residential customers.”
“Quality work, consistent scheduling, and great pricing.”
“The team is responsive and friendly, and they were happy to explain everything to us (even giving us a full tour of our system).”
“Gave our business a great deal on fire extinguisher services.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Paul16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Jordan is very knowledgeable, easy to work with and got the job done in the time frame I was quoted. I would highly recommend working with these guys.
Edgar3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very happy with the quality of the service. Call these guys, they’ll leave your restaurant spotless and compliant with fire codes.
Ivory2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We needed some fire extinguishers inspected for our business. Salt City Fire Protection was helpful, quick, and kind when I took our extinguishers in for inspection.
Tori1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very convenient. Super close to my work studio. She was extremely nice and quick. I didn’t know they were so close to me. I will be a return customer
Just9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Very friendly and fast service. Got my fire extinguisher inspection and they also answer all my question plus see informed me that next year I’ll need to do a full service to ensure the safety of my Fire Extinguisher.
Sefa1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
20/10 Experience! The owner was very kind and respectful. I went in to get my fire extinguisher recharged and tagged. He ended up giving me a new one entirely, charged and tagged, as a replacement free of any extra charge. Anywhere else, I would've had to buy a new one for closer to $100 but this owner saved me…
Jordan is very knowledgeable, easy to work with and got the job done in the time frame I was quoted. I would highly recommend working with these guys.
Response from the owner · 2 months ago
Thanks so much for the great review, Paul. We’re thrilled Jordan provided knowledgeable, timely service and that everything was completed within the quoted timeframe. We really appreciate your recommendation and your trust in our team. And of course we really enjoying working with you!
Edgar Garcia3 reviewsiTotal number of Google reviews Edgar has written across all businesses on Google Maps, not just this one.
Very happy with the quality of the service. Call these guys, they’ll leave your restaurant spotless and compliant with fire codes.
Response from the owner · 2 months ago
Edgar, thank you for the great review and recommendation. We're glad our team left your restaurant spotless and compliant with fire codes. We appreciate your trust and look forward to helping again!!
Ivory Highlands2 reviewsiTotal number of Google reviews Ivory has written across all businesses on Google Maps, not just this one.
We needed some fire extinguishers inspected for our business. Salt City Fire Protection was helpful, quick, and kind when I took our extinguishers in for inspection.
Response from the owner · 2 months ago
Thank you for the great review, Ivory. We’re delighted our team was helpful, quick, and kind during your extinguisher inspection. We appreciate your trust in Salt City Fire Protection and are here for any future inspections or fire safety needs.
Tori Syvannarath1 reviewiTotal number of Google reviews Tori has written across all businesses on Google Maps, not just this one.
Very convenient. Super close to my work studio. She was extremely nice and quick. I didn’t know they were so close to me. I will be a return customer
Response from the owner · 2 months ago
Thank you so much for the lovely review, Tori! We're thrilled our location and quick service made your visit easy and that you'll be returning. We look forward to seeing you again and are here anytime you need to schedule.
Just Relax in Motion9 reviewsiTotal number of Google reviews Just has written across all businesses on Google Maps, not just this one.
Very friendly and fast service. Got my fire extinguisher inspection and they also answer all my question plus see informed me that next year I’ll need to do a full service to ensure the safety of my Fire Extinguisher.
Response from the owner · 3 months ago
Thank you for the 5-star review! We’re glad our team could provide friendly, fast service and answer all your questions. We’ll be ready next year to perform the full service to keep your extinguisher compliant and safe. Please contact us anytime if you need anything before then.
javier vargas11 reviewsiTotal number of Google reviews javier has written across all businesses on Google Maps, not just this one.
Thank you, Javier, for the wonderful review. We're thrilled everything was perfect and that you enjoyed our service. We appreciate your kind words and look forward to serving you again soon.
Paul Slade4 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Thank you, Paul! We're delighted you found our team efficient and accommodating. Your feedback means a lot and helps us keep improving. We look forward to serving you again!
Sefa1 reviewiTotal number of Google reviews Sefa has written across all businesses on Google Maps, not just this one.
20/10 Experience! The owner was very kind and respectful. I went in to get my fire extinguisher recharged and tagged. He ended up giving me a new one entirely, charged and tagged, as a replacement free of any extra charge. Anywhere else, I would've had to buy a new one for closer to $100 but this owner saved me almost $50! In addition to all of that, he was able to go into the office early just to accommodate for my schedule. I highly recommend Salt City Fire Protection for residential customers. If youre a foster parent like me, looking to get your home extinguisher tagged for compliance, Salt City Fire is the place to go
Response from the owner · 7 months ago
Thank you so much for the wonderful review, Sefa. We’re glad we could replace and tag your extinguisher and accommodate your schedule. Thank you for the important work you do as a foster parent and for recommending Salt City Fire Protection. Please reach out anytime you need service or inspections.
Anthony YoungLocal Guide · 3 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Excellent response time and execution of project .
Response from the owner · 8 months ago
Thank you, Anthony — we really appreciate your feedback. We're glad our response time and project execution met your expectations. We look forward to working with you again on future projects.
Lotus Hospitality1 reviewiTotal number of Google reviews Lotus has written across all businesses on Google Maps, not just this one.
Steve and his team are great. Quality work, consistent scheduling, and great pricing.
Response from the owner · 8 months ago
Thank you for the kind words and for recognizing Steve and the team. We're glad the scheduling, quality, and pricing met your expectations and we look forward to continuing to provide reliable service.
