Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts

Sam's Cell Phone Repair logo

Sam's Cell Phone Repair

Cell phone store · O'Fallon, MO · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%80+50.8Reliability 28%72+20.3Replies to reviews 8%100+8.2Experts Score= 79Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 51 electronics repair shopsPosition by Experts Score among all companies we track in this category. · better than 52%
4.8 ★★★★★ 757 Google reviews · 24 photos
93%five-star reviews
4.80★last 12 monthsAverage stars on reviews from the last 12 months only.
4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
66%reviews answered by the owner
Aug 2026latest review
📞 Call (636) 294-7770Request a call backWebsite ↗

Sam's Cell Phone Repair at a glance

Customers frequently praise the store for quick turnaround times, fair pricing compared to nearby competitors, and helpful staff who accurately diagnose issues like cracked screens and battery failures. However, negative reviews highlight recurring concerns regarding the use of aftermarket parts with limited warranties, inconsistent pricing quotes, and difficulties resolving repeat repair failures or obtaining refunds.

  • Google rating: 4.8 out of 5 from 757 reviews (93% five-star).
  • Reviews on this page: 757 Google reviews (620 with written comments, 6 with photos).
  • Owner responses: the business replied to 66% of reviews.
  • Most recent review: August 27, 2026.
  • Service: Electronics Repair Shop serving O'Fallon, Missouri.

Data from Google, last updated October 29, 2026.

Score profile vs other electronics repair shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

Satisfaction80Reliability72Craft & service–Value–Momentum100Replies to reviews100Satisfaction: 80 (median 81)Reliability: 72 (median 74)Momentum: 100 (median 100)Replies to reviews: 100 (median 65)
Sam's Cell Phone RepairElectronics Repair Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sam's Cell Phone Repair: 80/100 on this factor. Category median: 81.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sam's Cell Phone Repair: 72/100 on this factor. Category median: 74.B
72
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sam's Cell Phone Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sam's Cell Phone Repair: 100/100 on this factor. Category median: 65.A
100

Bar = this company · dark tick = category median.

Star ratings

757 Google reviews we collected

  • 5 stars70293%
  • 4 stars182%
  • 3 stars30%
  • 2 stars81%
  • 1 star263%

Praise vs complaints

Phrases our text analysis found in 620 written reviews

  • Praise1,05096%
  • Complaints454%

Topic share

How often each topic comes up in the written reviews

  • Speed & response28526%
  • Staff & attitude21820%
  • Price & value20218%
  • Quality & results17116%
  • Would recommend15314%
  • Honesty & trust474%
  • Communication192%

What customers talk about

We read 620 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I went to Sam’s as soon as I got off and they fixed it for a reasonable price really fast!”
    “Broke my phone and was late getting to the store for the repair.”
  • “Super fast and friendly service with great pricing!”
    “They are unprofessional and try to cover themselves and the mistakes THEY made.”
  • “Good service, fair prices and they get the job done on the timeline established.”
    “Over priced and you’ll end up screwed over.”
  • “Excellent service and quick to diagnose the problem with my phone.”
    “…because the warranty had expired—even though they were the ones who damaged my original screen in the first place.…”
  • “Would recommend walking in and talking to Sam to see what the best option is for your wallet.”
    “I would not recommend them at all after this experience.”
  • “Jude was very professional, honest, super friendly, and helpful.”
    “stop hiding behind your lies and trying to say the customers are fake or lying.”
  • “He walked me through the options I had and was able to have my phone back quickly.”

People customers mention

  • Samsung 7 reviews
  • Sams 7 reviews
  • Apple 7 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

SteveLocal Guide · 195 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Good service, fair prices and they get the job done on the timeline established. I've taken my phone here 3 times, everytime very pleased. Keep it up!

Customer photo from Steve's review
Kyle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Top tier customer service. Walked in late afternoon and got it back before Sam closed. Would recommend walking in and talking to Sam to see what the best option is for your wallet. Across the street was $120 more for same service. Thank you Sam!!

kelliLocal Guide · 491 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

💥 $115 and 1.25 hours for a new screen protector and new iPhone battery. Locally owned. 📱

Jack2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I broke my screen on my iPhone 13 Pro when I was at work. I went to Sam’s as soon as I got off and they fixed it for a reasonable price really fast!

Dana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Killian has been amazing with the entire process!! I recommend him for all you need to be done, he is great!!

i8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jude fixed my screen protector for me today. Great customer service. I will be using sams cell phone repair and will be recommending it to all my friends. Thanks buddy!

Compare with

Photos

Customer reviews

4.8 ★★★★★ 757 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Steve SandersLocal Guide · 195 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Good service, fair prices and they get the job done on the timeline established. I've taken my phone here 3 times, everytime very pleased. Keep it up!

madison hornburg6 reviewsTotal number of Google reviews madison has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

great customer service

Response from the owner · 2 months ago

Thanks a lot

Kyle Johnson2 reviewsTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Top tier customer service. Walked in late afternoon and got it back before Sam closed. Would recommend walking in and talking to Sam to see what the best option is for your wallet. Across the street was $120 more for same service. Thank you Sam!!

kelli griffinLocal Guide · 491 reviewsTotal number of Google reviews kelli has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

💥 $115 and 1.25 hours for a new screen protector and new iPhone battery. Locally owned. 📱

Jack Duvel2 reviewsTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I broke my screen on my iPhone 13 Pro when I was at work. I went to Sam’s as soon as I got off and they fixed it for a reasonable price really fast!

Dana Martin2 reviewsTotal number of Google reviews Dana has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Killian has been amazing with the entire process!! I recommend him for all you need to be done, he is great!!

Ashley Beck5 reviewsTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing service! Jude was very kind & honest!

Danielle Vandeven7 reviewsTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Super fast and friendly service with great pricing! Would definitely recommend!

Response from the owner · 2 months ago

thanks a lot Danielle, it was a pleasure to serve you this morning

i Siight8 reviewsTotal number of Google reviews i has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jude fixed my screen protector for me today. Great customer service. I will be using sams cell phone repair and will be recommending it to all my friends. Thanks buddy!

matthew light13 reviewsTotal number of Google reviews matthew has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My phone got fixed in no time. The entire time I thought it was the digatizer. It happened to be the battery and the flex cable

Sam's Cell Phone Repair on Google Maps →

Business details