Concrete contractor · Savannah, GA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%61+14.8Value 14%57+8.1Replies to reviews 7%100+7.1Craft & service penalty76−2.4Momentum penalty35−6.5Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 8 concrete contractorsiPosition by Experts Score among all companies we track in this category. · better than 0%
4.8★★★★★76 Google reviews · 24 photos
91%five-star reviews
4.20★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite punctuality, clear communication, and competitive pricing when describing their experiences with driveway, patio, and pad installations. Positive reviews highlight professional crew conduct, thorough cleanup, and efficient project completion within a single day. However, low-star reviews report significant issues with slab edges and corners, describing large voids and poor patching work. These critics also expressed dissatisfaction with the company's response to their complaints, specifically regarding the offer of gift cards as compensation for the perceived quality defects.
Google rating: 4.8 out of 5 from 76 reviews (91% five-star).
Reviews on this page: 76 Google reviews (71 with written comments, 17 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: momentum.
This companyConcrete Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sam The Concrete Man Savannah: 75/100 on this factor. Category median: 96.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sam The Concrete Man Savannah: 61/100 on this factor. Category median: 97.B
61
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sam The Concrete Man Savannah: 76/100 on this factor. Category median: 98.B
76
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sam The Concrete Man Savannah: 57/100 on this factor. Category median: 90.C
57
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sam The Concrete Man Savannah: 35/100 on this factor. Category median: 100.D
35
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sam The Concrete Man Savannah: 100/100 on this factor. Category median: 69.A
100
Bar = this company · dark tick = category median.
Star ratings
76 Google reviews we collected
4.8of 5
5 stars6991%
4 stars45%
3 stars00%
2 stars00%
1 star34%
Praise vs complaints
Phrases our text analysis found in 71 written reviews
97%praise
Praise14597%
Complaints43%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2819%
Quality & results2517%
Speed & response2517%
Would recommend2517%
Price & value2315%
Communication1711%
Honesty & trust64%
What customers talk about
We read 71 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They did an amazing job and Craig was super helpful throughout the process.”
“Our job was completed in one day & the team did a great job.”
“Craig was our contact at Sam’s & he quickly provided a detailed quote that came by email.”
“I had a great experience with this company and would recommend them to anyone looking to replace their patio or driveway.”
“I was very pleased with the quality of his work and he was very fair with the cost of the work.”
“Not only was the outcome wonderful, I found that Craig's communication skills throughout the project were exceptional.”
“The crew was focused, reliable, respectful, and knowledgeable.”
People customers mention
Craig11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sam The Concrete Man Savannah for 5 kinds of job. Pick one to see what they paid and said.
Carron3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We are very pleased with our driveway replacement that was completed by Savannah’s Sam the Concrete Man Team. We had 3 estimates & Sam’s was middle price of the 3. We chose Sam’s as our neighbor had work done by Sam’s & the neighbor was pleased with the work. Craig was our contact at Sam’s & he quickly provided a…
MeredithLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
They did an amazing job and Craig was super helpful throughout the process. I definitely recommend them!
Cody13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Sam the concrete man, was a fantastic choice! They worked with us patiently as we navigated the county's rules and regulations. The crew worked diligently and cleaned up after themselves. The finished concrete was top-tier, impressively smooth. If we need concrete in the future, we will definitely use this company again.
Charlie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Too often, the contractor giving the lowest bid doesn’t do the best work but I have no complaints About Sam the concrete man. They did the work exactly as I asked them to, the workers were very courteous and professional, and my new driveway looks great!
Phil9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Don't go anywhere else for a concrete quote. These guys are the best and affordable. Excellent patio they poured for me out back!! 👍🏼👏🏼🤘🏼
ByronLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Honest and reliable. Hard to find a contractor that stands by his word and his work these days, but that's exactly what he does. You won't find a better concrete guy anywhere. Highly recommend!
We are very pleased with our driveway replacement that was completed by Savannah’s Sam the Concrete Man Team. We had 3 estimates & Sam’s was middle price of the 3. We chose Sam’s as our neighbor had work done by Sam’s & the neighbor was pleased with the work. Craig was our contact at Sam’s & he quickly provided a detailed quote that came by email. Our job was completed in one day & the team did a great job. The team began demolition at 8AM pouring at noon & finished the job by 6PM.
The quality & finished product were top notch. We recommend Sam’s!
Response from the owner · a month ago
Thank you, Carron, for sharing your wonderful experience with us! We're delighted to hear that you're pleased with your driveway replacement and that our team met your expectations. We here at Sam the Concrete Man Savannah appreciate your recommendation and look forward to serving you again in the future!
Meredith Lynn KramerLocal Guide · 17 reviewsiTotal number of Google reviews Meredith has written across all businesses on Google Maps, not just this one.
They did an amazing job and Craig was super helpful throughout the process. I definitely recommend them!
Response from the owner · 2 months ago
Thank you, Meredith, for your wonderful review! We're delighted to hear that you had a great experience and found our team helpful. Your recommendation means a lot to us at Sam The Concrete Man Savannah!
Cody Myers13 reviewsiTotal number of Google reviews Cody has written across all businesses on Google Maps, not just this one.
Sam the concrete man, was a fantastic choice! They worked with us patiently as we navigated the county's rules and regulations. The crew worked diligently and cleaned up after themselves. The finished concrete was top-tier, impressively smooth. If we need concrete in the future, we will definitely use this company again.
Response from the owner · 4 months ago
Thank you, Cody! We're delighted to hear that you had such a positive experience with Sam The Concrete Man Savannah. Our team takes pride in delivering quality work and ensuring a smooth process for our customers. We look forward to working with you again in the future!
Charlie Mimbs3 reviewsiTotal number of Google reviews Charlie has written across all businesses on Google Maps, not just this one.
Too often, the contractor giving the lowest bid doesn’t do the best work but I have no complaints About Sam the concrete man. They did the work exactly as I asked them to, the workers were very courteous and professional, and my new driveway looks great!
Response from the owner · 5 months ago
Thank you, Charlie! We're delighted to hear that you're pleased with your new driveway and that our team met your expectations. We appreciate your kind words about our professionalism and workmanship at Sam The Concrete Man Savannah.
Cheryl R10 reviewsiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
Thank you, Cheryl! We're delighted to hear that you're very happy with your new driveway. It was a pleasure working with you, and we appreciate your kind words about Sam The Concrete Man Savannah.
Michelle Kitchings9 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Terrible experience. I would not recommend this company. Anyone who is reading this, google why these patches are bad.
Every edge had large voids, and the corners of the slab were nonexistent after the forms were removed. The detective areas were then poorly patched over. When I raised concerns about the issues, Craig tried to offer me two $50 gift cards "to drink my frustrations away on him." He then became argumentative after I refused them, to the point that I had to ask him to please leave my property.
I requested a slab placement adjustment before work progressed, was told it would be done, and it wasn't.
Craig then charged me an extra $1,500 after falsely implying the slab forms had already been moved.
Craig agreed to refund the $1,500 and gave me his word that the defective corners would be repaired if they later failed. He made weird requests for in-person meet ups and he still hasn't done anything he said he would do.
Response from the owner · 5 months ago
Michelle, thank you for sharing your experience with us. We appreciate you sharing your concerns and are sorry to hear you were unhappy with the outcome. Throughout the project, we made every effort to accommodate the requested adjustments and complete the work professionally. We value honest communication and appreciate the opportunity to have worked with you.
Noa LumLocal Guide · 2 reviewsiTotal number of Google reviews Noa has written across all businesses on Google Maps, not just this one.
Not a quality company. My girlfriend paid a premium price for an amateur slab. EVERY CORNER and edge had massive voids and empty cavities. We cought the crew hurrying to put forms back up and mix quickcrete to fill the corners and edges before we saw. Craig from Sam The Concrete Man said that it was very difficult for the crews he hires to get edges formed right without having to add patches after. He tried to make her feel bad for saying something about it. I worked for a concrete company, all they had to do was push the concrete into the forms. They just didnt try. Craig subcontracted the job to another company that had one person who spoke english. Then blamed them for the language barrier knowing he did nothing to make sure it got done right. Then he charged her $1500 to fix a mistake with the position of the forms. The crew lead thought he made the adjustment but he didn't and the correction ended up comming out of her pocket. Sam The Concrete Man made her feel like it was all her fault it wasn't done right and made her feel guilty for even asking for the correction. This project was very important to her. There were cheaper companies but craig from Sam the Concrete Man said that the extra money she paid for them would ensure a job well done. She just wanted it done right and it wasn't. He offered to refund her the $1,500 she paid for their mistake but she is still waiting. She paid $8,500 for a 20 x 30 slab with scabbed edges and corners that will probably fall off the first time they freeze. I hate this company for the way they treated her.
Response from the owner · 5 months ago
I'm sorry to hear about your girlfriend's experience, Noa. Thank you for your feedback. We’re sorry to hear you were dissatisfied with the experience. Our team worked to accommodate the requested project changes after work had already begun, and those changes were completed following an approved change order. We always aim to communicate clearly and provide quality service throughout every project.
Phil Holt9 reviewsiTotal number of Google reviews Phil has written across all businesses on Google Maps, not just this one.
Don't go anywhere else for a concrete quote. These guys are the best and affordable. Excellent patio they poured for me out back!! 👍🏼👏🏼🤘🏼
Response from the owner · 6 months ago
Thank you, Phil! We're delighted to hear that you're pleased with your new patio and found our services affordable. We appreciate your recommendation and are grateful for your support of Sam The Concrete Man Savannah!
Byron MaysLocal Guide · 30 reviewsiTotal number of Google reviews Byron has written across all businesses on Google Maps, not just this one.
Honest and reliable. Hard to find a contractor that stands by his word and his work these days, but that's exactly what he does. You won't find a better concrete guy anywhere. Highly recommend!
Response from the owner · 11 months ago
Thank you, Byron, for your fantastic review! We're delighted to hear that you found our services honest and reliable. Your recommendation means a lot to us at Sam The Concrete Man.
Nell J.Local Guide · 132 reviewsiTotal number of Google reviews Nell has written across all businesses on Google Maps, not just this one.
Craig and the crew were amazing. I have the driveway of my dreams and I couldn't be happier. They were friendly, efficient, and my project was completed in a timely manner. I plan to call them for further projects. Thanks guys 😁
Response from the owner · a year ago
It's wonderful to hear about your positive experience, Nell! At Sam The Concrete Man, we take pride in delivering dream driveways with our friendly and efficient service. Looking forward to assisting you with your future projects! 😊
